Digital customer success

Enables scaled, low-touch customer engagement strategies using automated digital interactions and segmentation.

Professional services suite

Dedicated feature set for managing professional services engagements alongside customer success workflows.

Integration directory

Connects ChurnZero to a broad set of third-party tools used in daily workflows via a library of pre-built integrations.

Reporting

Provides dashboards and reports on customer success metrics, account health, and team performance.

Surveys

Sends NPS, CES, CSAT, and custom surveys to collect customer feedback at key moments.

Renewal forecasting

Tracks upcoming renewals and forecasts renewal outcomes to help teams prioritize retention efforts.

In-app communications

Delivers targeted messages, announcements, and prompts directly inside the customer's product interface.

Plays and automation

Configurable playbooks and automated workflows that trigger actions based on customer signals or lifecycle events.

Customer journeys

Defines and manages structured lifecycle stages and touchpoints for each customer account.

Customer health scoring

Calculates and tracks composite health scores per account to surface at-risk and healthy customers proactively.

AI Agents

Purpose-built autonomous agents that execute tasks, act on customer risks and opportunities, and personalize interactions at scale.

Integration directory

Connects ChurnZero to a broad set of third-party tools including CRMs, support platforms, and data sources.

Digital customer success

Enables scaled, low-touch customer engagement through automated digital programs and self-serve experiences.

Professional services suite

Dedicated toolset for managing professional services engagements and project-based customer work.

Reporting

Provides dashboards and reports on customer success metrics, account health, and team performance.

Surveys

Sends NPS, CES, and CSAT surveys to customers and collects feedback within the platform.

Renewal forecasting

Tracks upcoming renewals and forecasts revenue retention using account health and engagement data.

In-app communications

Delivers targeted messages, announcements, and prompts directly inside the customer's product interface.

Plays and automation

Trigger-based playbooks that automate CSM tasks and outreach based on customer signals and health changes.

Customer journeys

Maps and manages structured lifecycle stages and milestones for each customer account.