Customer health scoring

Aggregates customer data signals into health scores to identify at-risk accounts and expansion opportunities.

Churn risk prediction

Identifies accounts at risk of churning so teams can proactively intervene before renewal.

Expansion opportunity identification

Surfaces upsell and cross-sell opportunities within the customer base for revenue growth.

Customer Success platform

End-to-end platform for CS teams to manage retention, expansion, and customer lifecycle workflows.

Digital Customer Hub

Unified self-service ecosystem combining customer communities and education in one portal.

In-app engagements

Delivers contextual in-product messages, guides, and prompts to drive user adoption.

Customer education platform

Learning management system (Skilljar) for onboarding, product adoption training, and monetized courses.

Renewal management

Tracks and manages the renewals pipeline to drive a high-performing renewals process.

360-degree customer view

Consolidates customer data from multiple sources into a single account profile for CSMs.

Customer communities

Branded online community hub where customers can self-serve, connect, and share knowledge.

Integration marketplace

Directory of apps and connectors linking Gainsight to third-party platforms in the customer tech stack.

SAP Sales Cloud integration

Native integration connecting Gainsight CS workflows with SAP Sales Cloud for retention and growth.

CS workflow automation

Automates customer success workflows such as outreach, task creation, and playbook execution.

Playbooks

Predefined action plans that guide CSMs through standardized responses to customer signals.

Product analytics

Tracks and analyzes user behavior within a product to surface adoption and usage insights.

NPS and survey collection

Sends and collects Net Promoter Score and other customer feedback surveys at scale.

Executive reporting

Dashboards and reports aligned to executive stakeholders showing customer health and revenue opportunities.

AI agents for CS

Prebuilt autonomous agents that execute customer success workflows like risk monitoring and outreach.

Agent Studio

Builder environment for creating custom AI agents on top of Gainsight's data and CS infrastructure.

Staircase AI

AI-powered analysis of customer conversations to surface real-time engagement and relationship insights.

MCP integration

Connects Gainsight's customer data to any MCP-enabled LLM for natural-language queries and actions.

Customer data consolidation

Aggregates data from CRM, support, product, and other tools into a unified customer data layer.

Gainsight Essentials

Streamlined onboarding package delivering core CS features with guided setup in as little as two weeks.

API and developer documentation

Public REST API and developer docs enabling programmatic access to Gainsight platform data and actions.