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ChurnZero

churnzero.com

Overview SEO Content Reviews Features

Content

61 posts tracked from ChurnZero's blog

No RSS/Atom feed found Synced about 9 hours ago

Content Strategy

Updated about 9 hours ago

Angle

ChurnZero blends thought leadership with SEO-driven educational content, targeting CS leaders (VPs/Directors) and CSMs navigating AI disruption and revenue accountability. Content skews MOFU, aimed at practitioners already bought into CS-as-revenue-function but seeking tactical frameworks and validation.

Topics

5 Themes

  • AI's impact on CS roles

    23%

    Positioning CS leaders to shape, not fear, autonomous AI and generic AI tools

  • Revenue ownership & NRR

    23%

    Frameworks for CSMs to protect/own revenue decisions and reverse NRR decline

  • Product release notes

    17%

    Monthly changelogs covering platform feature updates

  • CS role & career development

    17%

    Job description audits, scope creep, interview advice, difficult conversations

  • CS operational playbooks

    20%

    Health scores, feature audits, sales rules of engagement, communities

Signals

  • Publishes ~2-3x/week, unusually high cadence for a category leader.

  • Mixes short tactical how-tos with meatier thought-leadership essays (7 principles, scope creep).

  • Tone is confident, prescriptive, insider-to-insider — assumes CS maturity, not 101-level.

  • Heavy MOFU intent: validates CS's strategic value while nudging toward platform/AI capabilities.

  • Takeaway: Compete on AI-and-revenue narrative depth, not volume — their cadence is hard to out-publish.

    • Publishing Calendar

    40 posts from Apr 2026 to Jul 2026

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    Sales sold what? The cost of misalignment and how to fix it.

    When Sales and Customer Success are out of sync, the cost shows up in revenue, retention, and trust. Here’s how to align both teams.

    · Heather Philbin

    The four moments where choosing a customer success platform goes right or wrong

    Choosing a customer success platform successfully comes down to four moments: scoping, evaluation, contracts, and adoption.

    · Marley Wagner

    Why customer success teams get stuck—and how to break the cycle

    When too many inputs and options create noise, your customer success team gets stuck. Learn to prioritize decision velociity and take action.

    · Chris Pilbeam

    Net revenue retention vs gross revenue retention explained

    ChurnZero Product Release Notes: December 2025

    Learn more about how ChurnZero can help your team increase revenue and retention. See ChurnZero's product updates from December 2025.

    · Heather Philbin

    ChurnZero Product Release Notes: November 2025

    Learn more about how ChurnZero can help your team increase revenue and retention. See ChurnZero's product updates from November 2025.

    · Heather Philbin

    ChurnZero Product Release Notes: October 2025

    Learn more about how ChurnZero can help your team increase revenue and retention. See ChurnZero's product updates from October 2025.

    · Heather Philbin

    ChurnZero product release notes Q3 2025: AI workflow enhancements, AI-powered support, and staying closer to your Success Plans

    ChurnZero's product releases for Q3 2025 include new AI functionality, innovations to streamline your meetings, and faster ways to engage.

    · Chris Pilbeam

    ChurnZero Product Release Notes: September 2025

    Learn more about how ChurnZero can help your team increase revenue and retention. See ChurnZero's product updates from September 2025.

    · Heather Philbin

    ChurnZero Product Release Notes: August 2025

    Learn more about how ChurnZero can help your team increase revenue and retention. See ChurnZero's product updates from August 2025.

    · Heather Philbin

    ChurnZero Product Release Notes: July 2025

    Learn more about how ChurnZero can help your team increase revenue and retention. See ChurnZero's product updates from July 2025.

    · Heather Philbin

    ChurnZero product release notes Q2 2025: AI meeting follow-ups, Engagement AI, Success Plans

    Discover ChurnZero's Q2 2025 product updates including AI email follow-ups, Zoom call sync, sentiment tracking, Success Plan upgrades & more.

    · Heather Philbin

    ChurnZero Product Release Notes: June 2025

    Learn more about how ChurnZero can help your team increase revenue and retention. See ChurnZero's product updates from June 2025.

    · Heather Philbin

    ChurnZero Product Release Notes: May 2025

    Learn more about how ChurnZero can help your team increase revenue and retention. See ChurnZero's product updates from May 2025.

    · Heather Philbin

    ChurnZero product release notes Q1 2025: Engagement AI, Synthesia integration, Success Plans

    ChurnZero’s Q1 2025 releases included Engagement AI and a Synthesia integration for scalable AI-generated video content.

    · Chris Pilbeam

    ChurnZero product release notes Q4 2024: Success Plans, Meetings Updates + Integrations, new Command Center

    It was a busy, productive end to 2024 for the ChurnZero team! Read on for highlights around our reimagined Command Center, new Success Plans, and exciting enhancements to Meetings. 1. New ChurnZero feature: Success Plans Details: Success...

    · Chris Pilbeam

    What’s new with ChurnZero: product release notes for Q1 2024

    Catch up on our Q1 2024 feature enhancements and see how they make a difference in our ChurnZero product release notes roundup.

    · Chris Pilbeam

    How to supercharge your company’s customer marketing with ChurnZero

    Give your customer marketers new capabilities for reach, targeting and more.

    · Maureen Rice

    ChurnZero product release notes: Q2 2023

    Explore ChurnZero’s major product releases from Q2 of 2023 including CS AI™-powered Customer Briefs, the Launchpad template library, and more.

    · Kristin Lu

    ChurnZero product release notes: Q1 2023

    Discover ChurnZero's product enhancements, including Renewal and Forecast Hub, Customer Success AI, Content Templates, Notes and Timeline, and more.

    · Kristin Lu

    Page 3 of 4 · 41–60 of 61

    ← Previous Next →

    Content

    61 posts tracked from ChurnZero's blog

    No RSS/Atom feed found Synced about 9 hours ago

    Content Strategy

    Updated about 9 hours ago

    Angle

    ChurnZero blends thought leadership with SEO-driven educational content, targeting CS leaders (VPs/Directors) and CSMs navigating AI disruption and revenue accountability. Content skews MOFU, aimed at practitioners already bought into CS-as-revenue-function but seeking tactical frameworks and validation.

    Topics

    5 Themes

    • AI's impact on CS roles

      23%

      Positioning CS leaders to shape, not fear, autonomous AI and generic AI tools

    • Revenue ownership & NRR

      23%

      Frameworks for CSMs to protect/own revenue decisions and reverse NRR decline

    • Product release notes

      17%

      Monthly changelogs covering platform feature updates

    • CS role & career development

      17%

      Job description audits, scope creep, interview advice, difficult conversations

    • CS operational playbooks

      20%

      Health scores, feature audits, sales rules of engagement, communities

    Signals

  • Publishes ~2-3x/week, unusually high cadence for a category leader.

  • Mixes short tactical how-tos with meatier thought-leadership essays (7 principles, scope creep).

  • Tone is confident, prescriptive, insider-to-insider — assumes CS maturity, not 101-level.

  • Heavy MOFU intent: validates CS's strategic value while nudging toward platform/AI capabilities.

  • Takeaway: Compete on AI-and-revenue narrative depth, not volume — their cadence is hard to out-publish.

    • Publishing Calendar

    40 posts from Apr 2026 to Jul 2026

    Less
    More

    April

    2026

    M
    T
    W
    T
    F
    S
    S
    1
    2
    3
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    May

    2026

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    Sales sold what? The cost of misalignment and how to fix it.

    When Sales and Customer Success are out of sync, the cost shows up in revenue, retention, and trust. Here’s how to align both teams.

    · Heather Philbin

    The four moments where choosing a customer success platform goes right or wrong

    Choosing a customer success platform successfully comes down to four moments: scoping, evaluation, contracts, and adoption.

    · Marley Wagner

    Why customer success teams get stuck—and how to break the cycle

    When too many inputs and options create noise, your customer success team gets stuck. Learn to prioritize decision velociity and take action.

    · Chris Pilbeam

    Net revenue retention vs gross revenue retention explained

    ChurnZero Product Release Notes: December 2025

    Learn more about how ChurnZero can help your team increase revenue and retention. See ChurnZero's product updates from December 2025.

    · Heather Philbin

    ChurnZero Product Release Notes: November 2025

    Learn more about how ChurnZero can help your team increase revenue and retention. See ChurnZero's product updates from November 2025.

    · Heather Philbin

    ChurnZero Product Release Notes: October 2025

    Learn more about how ChurnZero can help your team increase revenue and retention. See ChurnZero's product updates from October 2025.

    · Heather Philbin

    ChurnZero product release notes Q3 2025: AI workflow enhancements, AI-powered support, and staying closer to your Success Plans

    ChurnZero's product releases for Q3 2025 include new AI functionality, innovations to streamline your meetings, and faster ways to engage.

    · Chris Pilbeam

    ChurnZero Product Release Notes: September 2025

    Learn more about how ChurnZero can help your team increase revenue and retention. See ChurnZero's product updates from September 2025.

    · Heather Philbin

    ChurnZero Product Release Notes: August 2025

    Learn more about how ChurnZero can help your team increase revenue and retention. See ChurnZero's product updates from August 2025.

    · Heather Philbin

    ChurnZero Product Release Notes: July 2025

    Learn more about how ChurnZero can help your team increase revenue and retention. See ChurnZero's product updates from July 2025.

    · Heather Philbin

    ChurnZero product release notes Q2 2025: AI meeting follow-ups, Engagement AI, Success Plans

    Discover ChurnZero's Q2 2025 product updates including AI email follow-ups, Zoom call sync, sentiment tracking, Success Plan upgrades & more.

    · Heather Philbin

    ChurnZero Product Release Notes: June 2025

    Learn more about how ChurnZero can help your team increase revenue and retention. See ChurnZero's product updates from June 2025.

    · Heather Philbin

    ChurnZero Product Release Notes: May 2025

    Learn more about how ChurnZero can help your team increase revenue and retention. See ChurnZero's product updates from May 2025.

    · Heather Philbin

    ChurnZero product release notes Q1 2025: Engagement AI, Synthesia integration, Success Plans

    ChurnZero’s Q1 2025 releases included Engagement AI and a Synthesia integration for scalable AI-generated video content.

    · Chris Pilbeam

    ChurnZero product release notes Q4 2024: Success Plans, Meetings Updates + Integrations, new Command Center

    It was a busy, productive end to 2024 for the ChurnZero team! Read on for highlights around our reimagined Command Center, new Success Plans, and exciting enhancements to Meetings. 1. New ChurnZero feature: Success Plans Details: Success...

    · Chris Pilbeam

    What’s new with ChurnZero: product release notes for Q1 2024

    Catch up on our Q1 2024 feature enhancements and see how they make a difference in our ChurnZero product release notes roundup.

    · Chris Pilbeam

    How to supercharge your company’s customer marketing with ChurnZero

    Give your customer marketers new capabilities for reach, targeting and more.

    · Maureen Rice

    ChurnZero product release notes: Q2 2023

    Explore ChurnZero’s major product releases from Q2 of 2023 including CS AI™-powered Customer Briefs, the Launchpad template library, and more.

    · Kristin Lu

    ChurnZero product release notes: Q1 2023

    Discover ChurnZero's product enhancements, including Renewal and Forecast Hub, Customer Success AI, Content Templates, Notes and Timeline, and more.

    · Kristin Lu

    Page 3 of 4 · 41–60 of 61

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