Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she highlights a multitude a ways to identify customer risk and how to map it to a plan that will allow you to lean into situations with enough time to address them. Lev...

Three renewal ownership models and how to choose one.

The three metrics that signal it's time to hire another CSM.

Applying "do unto others" to customer success—8 principles and tactics.

2026 NPS benchmarks by industry — SaaS, retail, B2B — plus what counts as world-class.

What CLV is, what it includes, and why customer success teams should care about it.

25-milestone onboarding checklist every CSM needs — kickoff through value review.

The clear distinction between a customer success agenda and objectives — and why it matters.

The key customer success insights every SaaS CEO should have.

How every department — not just CS — contributes to customer satisfaction.

How a single source of truth makes CSMs more efficient and effective.

Four things to prep before your next quarterly customer review.

What customer success software does and why CS teams need it.

8 resources to help your Customer Success team plan and strategize for the year.

Four ways to build an account management process that wins enterprise accounts.

Three lessons remote work taught customer success teams about staying connected.

Can a customer retention management system cut your churn? Here's when to invest.

The best content from SaaStr 2020 speakers, curated after the event was postponed.

Three factors that set the stage for an onboarding experience customers remember.