Grafana Cloud vs New Relic Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Grafana Cloud | New Relic | |
|---|---|---|
| Starts at | $19/mo | Custom |
| Number of plans | 3 | 4 |
| Free plan | ||
| Free trial | — | — |
| Pricing model | usage-based | usage-based |
Free
- All Grafana Cloud services, with limited usage
- Community support
- 14 days retention for metrics, logs, traces, profiles, & k6 performance tests
Pro
- Pay as you go above the Free tier
- 8X5 email support
- 13 months retention for metrics; 30 days retention for logs, traces, profiles, & k6 performance tests
Enterprise
- Premium support
- Custom retention
- Deployment flexibility (Public Cloud, Federal Cloud, or Bring Your Own Cloud)
Free
- 100 GB data ingest
- Automatic logs obfuscation
- Unlimited basic
- One free full platform user
- Access to 50+ capabilities
- Data retention
Standard
- Limited to 5 full platform users
- Ticketed support availability
- 2 business days support response SLA
- SAML single sign-on
Pro
- Unlimited full platform users.
- Commitment options
- 2-hour critical initial support response SLA
- Data Plus eligibility
- Optional: Full consumption pricing with no user licenses
Enterprise
- FedRAMP Moderate and HIPAA eligibility with Data Plus
- Priority ticket routing
- 1-hour critical initial support response SLA
- Optional: Full consumption pricing with no user licenses
Grafana Cloud vs New Relic FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.
- How do they charge?
- Both use a usage-based model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Grafana Cloud: Grafana positions itself as the accessible middle ground between DIY self-hosted Grafana (cheap but painful) and Datadog or New Relic (powerful but eye-watering). They're going after cost-conscious engineering teams who want managed infrastructure without the sticker shock of the legacy APM players. New Relic: Positioned in the middle of the observability market — not as cheap as self-hosted options like Grafana/Prometheus, but more accessible than Datadog's per-host model at scale for data-heavy workloads. They're clearly targeting mid-market engineering teams who want a full-stack platform without Datadog's unpredictable seat-plus-host billing.
Still deciding? See the best Grafana Cloud alternatives or the best New Relic alternatives, ranked with verified pricing.
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