Graylog vs incident.io Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Graylog | incident.io | |
|---|---|---|
| Starts at | Custom | $19/mo |
| Number of plans | 3 | 4 |
| Free plan | ||
| Free trial | — | — |
| Pricing model | usage-based | hybrid |
Graylog Open
- Support for Syslog, CEF, GELF, BEATS, HTTP JSON, IPFIX, Netflow, Plain Text
- Log Collection
- Sidecar Central Log Collector Management
- Index Field Type Profiles
- Pipelines & Streams
- Data Normalization
- Distinguish Illuminate vs. User-Created Entities
- Visualization Widgets
- Save to Dashboard
- Guided Search
- Save & Share
- Favorite Fields
- Drill Down from Aggregation Widgets
- Widget Thresholds and Labels
- Text Widgets with Markdown
- Revert Changes When Canceling Widget Edit
- Data Table Row Numbers
- Customizable Visualization Widgets
- Save & Share
- Input Wizard
- Illuminate Content Hub
- Illuminate Content
- Graylog Schema
- REST API
- Content Pack Import/Export
- Distinguish Illuminate vs. User-Created Entities
- TCP RAW & TCP Syslog Outputs
- Data Enrichment Connectors
- IPinfo + MaxMind GeoIP (vendor subscription required)
- Lookup Tables
- MCP Server Integration for Natural Language Tools
- Notifications
- Role-based Access
- Cluster Metrics for Graylog Node, Graylog Data Node and MongoDB
- Multi Cluster
- Data Node (OpenSearch 2.19)
- Data Pipeline Management and Routing
- Documentation
- Graylog Academy
- Graylog Community
Graylog Enterprise
- Support for Syslog, CEF, GELF, BEATS, HTTP JSON, IPFIX, Netflow, Plain Text
- Log Collection
- Sidecar Central Log Collector Management
- Index Field Type Profiles
- Pipelines & Streams
- Data Normalization
- Collections
- Distinguish Illuminate vs. User-Created Entities
- Visualization Widgets
- Save to Dashboard
- Guided Search
- Save & Share
- Filters
- Parameters
- Favorite Fields
- Drill Down from Aggregation Widgets
- Widget Thresholds and Labels
- Text Widgets with Markdown
- Revert Changes When Canceling Widget Edit
- Data Table Row Numbers
- Right-click Graylog + Custom Saved Searches
- Scheduled Email Reports
- Dashboard Drill Down
- Custom Reports
- Customizable Visualization Widgets
- Save & Share
- Input Wizard
- Illuminate Content Hub
- Illuminate Content
- Sharing Searches for Illuminate + Content Packs
- Graylog Schema
- REST API
- Content Pack Import/Export
- Distinguish Illuminate vs. User-Created Entities
- TCP RAW & TCP Syslog Outputs
- Data Enrichment Connectors
- IPinfo + MaxMind GeoIP (vendor subscription required)
- Lookup Tables
- MCP Server Integration for Natural Language Tools
- AI Dashboard Summarization
- Basic Triggers and Aggregations
- Alerting
- Notifications
- Automated Script Triggers
- Correlation Engine
- Compliance Reports
- Teams Management
- OIDC, Okta, Auth0, AzureAD, Google, Keycloak, PingIdentity, OneLogin
- Graylog User Audit Logs
- Role-based Access
- Cluster Metrics for Graylog Node, Graylog Data Node and MongoDB
- Multi Cluster
- Enterprise Forwarder
- Cluster to Cluster Forwarder
- Cloud Forwarder
- Data Node (OpenSearch 2.19)
- Data Pipeline Management and Routing
- Data Lake - S3, GCS and Azure Blob
- Data Lake Preview and Selective Retrieval
- Amazon Data Lake Preview + Retrieval
- Filtered AWS Security Lake Input (3rd-party data lake)
- Lake Retrievals Page
- Data Tiering, Hot and Warm and Archive
- HDFS Warm Tier Support
- Documentation
- Graylog Academy
- Graylog Community
- Onboarding and Architecture Review Services
- Technical Account Manager (add on)
Graylog Security
- Support for Syslog, CEF, GELF, BEATS, HTTP JSON, IPFIX, Netflow, Plain Text
- Log Collection
- Sidecar Central Log Collector Management
- Index Field Type Profiles
- Pipelines & Streams
- Data Normalization
- Collections
- Asset History
- Asset Event Definition
- Distinguish Illuminate vs. User-Created Entities
- Visualization Widgets
- Save to Dashboard
- Guided Search
- Save & Share
- Filters
- Parameters
- Favorite Fields
- Security Core Reports
- AI Dashboard Summarization
- Drill Down from Aggregation Widgets
- Widget Thresholds and Labels
- Text Widgets with Markdown
- Revert Changes When Canceling Widget Edit
- Data Table Row Numbers
- Right-click Graylog + Custom Saved Searches
- Scheduled Email Reports
- Dashboard Drill Down
- Custom Reports
- Customizable Visualization Widgets
- Save & Share
- Input Wizard
- Illuminate Content Hub
- Illuminate Content
- Sharing Searches for Illuminate + Content Packs
- Graylog Schema
- REST API
- Content Pack Import/Export
- Distinguish Illuminate vs. User-Created Entities
- TCP RAW & TCP Syslog Outputs
- Security Detection content (e.g. Sigma Rules)
- Data Enrichment Connectors
- IPinfo + MaxMind GeoIP (vendor subscription required)
- Lookup Tables
- Asset Data
- Vulnerability Scan Support (Qualys, Tenable Cloud, Nessus, Microsoft Defender, CrowdStrike)
- MCP Server Integration for Natural Language Tools
- AI Dashboard Summarization
- UEBA + Anomaly Detection (ML)
- AI Investigation Report Generation
- Basic Triggers and Aggregations
- Alerting
- Notifications
- Automated Script Triggers
- Correlation Engine
- Sigma Rules
- MITRE ATT&CK Framework Alignment
- User Activity, Suspicious Data Movement, File and System Integrity, Network and Perimeter Threats
- Custom Detectors
- Evidence Collection
- AI Investigation Report Generation
- Investigation Timeline Visualization and Analytics
- Event Procedures (Guided Steps)
- Automation
- Guided Response and Workflow
- Third Party SOAR and Ticketing Integration, add-on
- Compliance Reports
- Asset-based Risk Scoring
- Events and Alerts Risk Scoring
- Adversary Campaign Intelligence
- Field Actions with Threat Intel Lookups and Watchlists
- Threat Coverage Analyzer and Visualization
- Vulnerability Scan Ingest (Qualys, Tenable Cloud, Nessus, Microsoft Defender)
- Teams Management
- OIDC, Okta, Auth0, AzureAD, Google, Keycloak, PingIdentity, OneLogin
- Graylog User Audit Logs
- Role-based Access
- Cluster Metrics for Graylog Node, Graylog Data Node and MongoDB
- Multi Cluster
- Enterprise Forwarder
- Cluster to Cluster Forwarder
- Cloud Forwarder
- Data Node (OpenSearch 2.19)
- Data Pipeline Management and Routing
- Data Lake - S3, GCS and Azure Blob
- Data Lake Preview and Selective Retrieval
- Amazon Data Lake Preview + Retrieval
- Filtered AWS Security Lake Input (3rd-party data lake)
- Lake Retrievals Page
- Data Tiering, Hot and Warm and Archive
- HDFS Warm Tier Support
- Documentation
- Graylog Academy
- Graylog Community
- Onboarding and Architecture Review Services
- Technical Account Manager (add on)
Basic
- Slack or Microsoft Teams native incident response
- Single team on-call
- Status page
- Essential incident automation
- Slack/Teams support
- Custom Fields
- Post-mortems Editor
- Alert routing and grouping
- Schedules
- Sync to Slack User Groups
- Cover requests and schedule overrides
- Shadow scheduling
- Holidays in schedules
- Page subscribers
- Custom domain
- Public pages
- Internal pages
- Workflows
- Integrations
- Catalog
- SOC2 Report
- HIPAA Compliant
- Authentication
- User Roles
- Help Center
- Community support
- Email support
Team
- Slack & Teams native incident response
- Multi-team on-call and alerting
- Workflows
- Slack/Teams support
- Custom Fields
- Post-mortems Editor
- Response policies
- Alert routing and grouping
- Schedules
- Sync to Slack User Groups
- Cover requests and schedule overrides
- Shadow scheduling
- Holidays in schedules
- On-call policies
- Page subscribers
- Custom domain
- Public pages
- Internal pages
- Workflows
- Integrations
- Catalog
- SOC2 Report
- HIPAA Compliant
- Authentication
- User Roles
- Help Center
- Community support
- Email support
Pro
Popular- Advanced insights & custom dashboards
- Customizable post-incident process & postmortems
- Private incidents and policies
- Slack/Teams support
- Custom Fields
- Suggestions ✨
- Scribe ✨
- Post-mortems Editor
- Multiple post-mortem documents
- Custom Post Incident Flow
- Custom Incident Types
- Advanced Insights
- Custom Dashboards in Insights
- Response policies
- Multiple streams
- Alert routing and grouping
- Schedules
- Sync to Slack User Groups
- Cover requests and schedule overrides
- Shadow scheduling
- Holidays in schedules
- WhatsApp escalations
- Live call routing
- Send calls to voicemail
- Alert insights
- On-call policies
- Compensation calculator
- Readiness reports
- Maintenance windows
- Heartbeats
- Page subscribers
- Custom domain
- Public pages
- Internal pages
- Workflows
- Integrations
- Catalog
- AI agent ✨
- MCP
- API & Webhooks
- Sandbox Environment
- Private Incidents, Alerts & Escalations
- SOC2 Report
- HIPAA Compliant
- Authentication
- User Roles
- Help Center
- Community support
- Email support
- Dedicated Slack channel
- Customer Success Manager
Enterprise
- Dedicated customer success manager
- Advanced access control & multiple environments
- Enterprise security & compliance
- 99.99% uptime SLA
- Slack/Teams support
- Custom Fields
- Suggestions ✨
- Scribe ✨
- Post-mortems Editor
- Multiple post-mortem documents
- Custom Post Incident Flow
- Custom Incident Types
- Advanced Insights
- Custom Dashboards in Insights
- Response policies
- Multiple streams
- Alert routing and grouping
- Schedules
- Sync to Slack User Groups
- Cover requests and schedule overrides
- Shadow scheduling
- Holidays in schedules
- WhatsApp escalations
- Live call routing
- Send calls to voicemail
- Phone trees (IVR)
- Alert insights
- On-call policies
- Compensation calculator
- Readiness reports
- Maintenance windows
- Heartbeats
- Page subscribers
- Custom domain
- Public pages
- Internal pages
- Customer pages
- Sub-pages (multi-region, multi-product)
- Workflows
- Integrations
- HRIS integrations
- Catalog
- AI agent ✨
- MCP
- API & Webhooks
- Sandbox Environment
- Private Incidents, Alerts & Escalations
- Slack Enterprise Grid support
- SOC2 Report
- HIPAA Compliant
- Authentication
- User Roles
- Team Roles
- Audit logs
- Help Center
- Community support
- Email support
- Dedicated Slack channel
- Customer Success Manager
- Live phone support
Graylog vs incident.io FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.
- How do they charge?
- Different approach here. Graylog uses usage-based pricing, while incident.io goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Graylog: They're positioning as a mid-market alternative to Splunk and Elastic — cheaper than Splunk's eye-watering enterprise contracts, but not trying to compete with free-tier-first tools like Grafana Loki. The $15-18K floor targets security and ops teams with real budgets but sticker shock from the big players. incident.io: Sitting at $19-25/seat puts them mid-market — not a bargain-bin tool, but nowhere near the premium enterprise incident platforms that charge by the incident or lock everything behind custom quotes. They're clearly courting fast-growing eng teams who've outgrown Slack channels and spreadsheets but aren't ready for a six-figure enterprise contract yet.
Still deciding? See the best Graylog alternatives or the best incident.io alternatives, ranked with verified pricing.
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