How much does incident.io cost?

Paid plans start at $19/mo, going up to $25/mo for larger teams. There's also an Enterprise tier with custom pricing. You can get started on the free plan before committing.

Is there a free plan?

Yes. The "Basic" plan is free forever, not just a trial. You get slack or microsoft teams native incident response, single team on-call, status page — plus 1 more features. It's enough to evaluate the product before upgrading.

Can I try it before paying?

There's no trial per se, but the free plan lets you use the product indefinitely with some limits.

Is there a discount for annual billing?

Yes — you save up to 21% if you pay annually instead of month-to-month. They also mention: "Annual discount."

incident.io Pricing (2026)

Straight per-seat pricing across the board, but the twist is on-call gets sliced off as its own metered add-on ($10-20/user/month depending on tier). So you're really paying for headcount twice over if you want full incident response plus on-call coverage — the base tier is just the entry ticket.

From $19/mo 4 plans per-seat Free plan Best incident.io alternatives → incident.io's competitors →

Basic: $0/mo per seat
Team: $19/mo per seat
Pro Popular: $25/mo per seat
Enterprise: Contact Sales

Verified Sep 28, 2026 Official pricing page

Screenshot of incident.io's pricing page showing its plans and prices — Their pricing page, captured Sep 28, 2026

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Basic

$0/mo

Slack or Microsoft Teams native incident response
Single team on-call
Status page
Essential incident automation

Team

$19/mo per seat $15/mo per seat annual

Slack & Teams native incident response
Multi-team on-call and alerting
Workflows

Pro

Popular

$25/mo per seat

Advanced insights & custom dashboards
Customizable post-incident process & postmortems
Private incidents and policies

Enterprise

Contact Sales

Dedicated customer success manager
Advanced access control & multiple environments
Enterprise security & compliance
99.99% uptime SLA

Does incident.io have a free plan?

Yes: the Basic plan is free forever, not a time-limited trial. When you outgrow it, paid plans start at $19/mo.

What the free plan includes

Slack or Microsoft Teams native incident response
Single team on-call
Status page
Essential incident automation

AI Pricing Analysis

Pricing Model

Tier Strategy

Basic is a free toe-dip for small teams testing the waters with limited incident management. Team ($19) fits startups who want core workflows plus cheap on-call bolted on, while Pro ($25) targets scaling orgs that need the full on-call feature set and deeper automation. Enterprise kicks in once you need SSO, custom contracts, or compliance sign-off — the usual suspects.

Competitive Positioning

This sits mid-market — pricier than bare-bones status page tools but way cheaper than PagerDuty or Opsgenie's enterprise-heavy pricing. They're clearly courting fast-growing eng teams who've outgrown spreadsheets and Slack threads but aren't ready for a six-figure incident management contract.

Growth Lever

On-call is the real upsell wedge here — it's unbundled from the core product, so every team running rotations ends up paying per-seat twice. Add in the Team-to-Pro jump for more advanced on-call features, and the expansion path is basically: add more responders, then pay more per responder.

Want the strategist's read on the live page? Read the AI teardown of incident.io's pricing page →

incident.io Pricing FAQ

How much does incident.io cost?: Paid plans start at $19/mo, going up to $25/mo for larger teams. There's also an Enterprise tier with custom pricing. You can get started on the free plan before committing.
Is there a free plan?: Yes. The "Basic" plan is free forever, not just a trial. You get slack or microsoft teams native incident response, single team on-call, status page — plus 1 more features. It's enough to evaluate the product before upgrading.
Can I try it before paying?: There's no trial per se, but the free plan lets you use the product indefinitely with some limits.
How does the pricing work?: Straight per-seat pricing across the board, but the twist is on-call gets sliced off as its own metered add-on ($10-20/user/month depending on tier). So you're really paying for headcount twice over if you want full incident response plus on-call coverage — the base tier is just the entry ticket.
Is there a discount for annual billing?: Yes — you save up to 21% if you pay annually instead of month-to-month. They also mention: "Annual discount."
Which plan makes sense for me?: Basic is a free toe-dip for small teams testing the waters with limited incident management. Team ($19) fits startups who want core workflows plus cheap on-call bolted on, while Pro ($25) targets scaling orgs that need the full on-call feature set and deeper automation. Enterprise kicks in once you need SSO, custom contracts, or compliance sign-off — the usual suspects.

More Monitoring pricing

All Monitoring pricing →

Comparing incident.io to something specific? Try incident.io vs Axiom, incident.io vs Better Stack, or incident.io vs Bugsnag. Or see the best incident.io alternatives, ranked.

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