incident.io Pricing (2026)
Per-seat pricing across the board, but On-call breaks out as its own SKU rather than a bundled feature — you're paying per user for the incident platform, then paying again per user if you want on-call baked in. That's a hybrid setup where the core product is seat-based but On-call acts almost like a usage-tier add-on stacked on top.
- Basic
- $0/mo
- Team
- $19/mo
- Pro Popular
- $25/mo
- Enterprise
- Contact Sales
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Basic
- Slack or Microsoft Teams native incident response
- Single team on-call
- Status page
- Essential incident automation
- Slack/Teams support
- Custom Fields
- Post-mortems Editor
- Alert routing and grouping
- Schedules
- Sync to Slack User Groups
- Cover requests and schedule overrides
- Shadow scheduling
- Holidays in schedules
- Page subscribers
- Custom domain
- Public pages
- Internal pages
- Workflows
- Integrations
- Catalog
- SOC2 Report
- HIPAA Compliant
- Authentication
- User Roles
- Help Center
- Community support
- Email support
Team
- Slack & Teams native incident response
- Multi-team on-call and alerting
- Workflows
- Slack/Teams support
- Custom Fields
- Post-mortems Editor
- Response policies
- Alert routing and grouping
- Schedules
- Sync to Slack User Groups
- Cover requests and schedule overrides
- Shadow scheduling
- Holidays in schedules
- On-call policies
- Page subscribers
- Custom domain
- Public pages
- Internal pages
- Workflows
- Integrations
- Catalog
- SOC2 Report
- HIPAA Compliant
- Authentication
- User Roles
- Help Center
- Community support
- Email support
Pro
Popular- Advanced insights & custom dashboards
- Customizable post-incident process & postmortems
- Private incidents and policies
- Slack/Teams support
- Custom Fields
- Suggestions ✨
- Scribe ✨
- Post-mortems Editor
- Multiple post-mortem documents
- Custom Post Incident Flow
- Custom Incident Types
- Advanced Insights
- Custom Dashboards in Insights
- Response policies
- Multiple streams
- Alert routing and grouping
- Schedules
- Sync to Slack User Groups
- Cover requests and schedule overrides
- Shadow scheduling
- Holidays in schedules
- WhatsApp escalations
- Live call routing
- Send calls to voicemail
- Alert insights
- On-call policies
- Compensation calculator
- Readiness reports
- Maintenance windows
- Heartbeats
- Page subscribers
- Custom domain
- Public pages
- Internal pages
- Workflows
- Integrations
- Catalog
- AI agent ✨
- MCP
- API & Webhooks
- Sandbox Environment
- Private Incidents, Alerts & Escalations
- SOC2 Report
- HIPAA Compliant
- Authentication
- User Roles
- Help Center
- Community support
- Email support
- Dedicated Slack channel
- Customer Success Manager
Enterprise
- Dedicated customer success manager
- Advanced access control & multiple environments
- Enterprise security & compliance
- 99.99% uptime SLA
- Slack/Teams support
- Custom Fields
- Suggestions ✨
- Scribe ✨
- Post-mortems Editor
- Multiple post-mortem documents
- Custom Post Incident Flow
- Custom Incident Types
- Advanced Insights
- Custom Dashboards in Insights
- Response policies
- Multiple streams
- Alert routing and grouping
- Schedules
- Sync to Slack User Groups
- Cover requests and schedule overrides
- Shadow scheduling
- Holidays in schedules
- WhatsApp escalations
- Live call routing
- Send calls to voicemail
- Phone trees (IVR)
- Alert insights
- On-call policies
- Compensation calculator
- Readiness reports
- Maintenance windows
- Heartbeats
- Page subscribers
- Custom domain
- Public pages
- Internal pages
- Customer pages
- Sub-pages (multi-region, multi-product)
- Workflows
- Integrations
- HRIS integrations
- Catalog
- AI agent ✨
- MCP
- API & Webhooks
- Sandbox Environment
- Private Incidents, Alerts & Escalations
- Slack Enterprise Grid support
- SOC2 Report
- HIPAA Compliant
- Authentication
- User Roles
- Team Roles
- Audit logs
- Help Center
- Community support
- Email support
- Dedicated Slack channel
- Customer Success Manager
- Live phone support
AI Pricing Analysis
Pricing Model
Per-seat pricing across the board, but On-call breaks out as its own SKU rather than a bundled feature — you're paying per user for the incident platform, then paying again per user if you want on-call baked in. That's a hybrid setup where the core product is seat-based but On-call acts almost like a usage-tier add-on stacked on top.
Tier Strategy
Basic is a free toe-dip for small teams just wanting basic incident tracking, Team ($19) is for orgs ready to formalize their process, and Pro ($25) is where things like deeper workflows and automation likely live for teams scaling their incident response. Enterprise kicks in once you need SSO, custom contracts, or compliance guarantees that procurement teams demand.
Competitive Positioning
Sitting at $19-25/seat puts them mid-market — not a bargain-bin tool, but nowhere near the premium enterprise incident platforms that charge by the incident or lock everything behind custom quotes. They're clearly courting fast-growing eng teams who've outgrown Slack channels and spreadsheets but aren't ready for a six-figure enterprise contract yet.
Growth Lever
On-call is the real expansion engine here — it's priced and sold almost like a separate product ($20/user standalone), meaning a customer can start with basic incident management and get upsold hard once they need paging and rotations. That $10-20/user add-on tax on top of the base plan is where the real revenue per account grows as teams mature their ops practice.
incident.io Pricing FAQ
- How much does incident.io cost?
- Paid plans start at $19/mo, going up to $25/mo for larger teams. There's also an Enterprise tier with custom pricing. You can get started on the free plan before committing.
- Is there a free plan?
- Yes. The "Basic" plan is free forever, not just a trial. You get slack or microsoft teams native incident response, single team on-call, status page — plus 24 more features. It's enough to evaluate the product before upgrading.
- Can I try it before paying?
- There's no trial per se, but the free plan lets you use the product indefinitely with some limits.
- How does the pricing work?
- Per-seat pricing across the board, but On-call breaks out as its own SKU rather than a bundled feature — you're paying per user for the incident platform, then paying again per user if you want on-call baked in. That's a hybrid setup where the core product is seat-based but On-call acts almost like a usage-tier add-on stacked on top.
- Is there a discount for annual billing?
- Yes — you save up to 21% if you pay annually instead of month-to-month. They also mention: "Annual discount."
- Which plan makes sense for me?
- Basic is a free toe-dip for small teams just wanting basic incident tracking, Team ($19) is for orgs ready to formalize their process, and Pro ($25) is where things like deeper workflows and automation likely live for teams scaling their incident response. Enterprise kicks in once you need SSO, custom contracts, or compliance guarantees that procurement teams demand.
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