Botpress vs Freshdesk Pricing (2026)

Which one is cheaper?

Freshdesk is the cheaper option, starting at $19/mo vs $150/mo for Botpress.

Can I use either one for free?

Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.

How do they charge?

Different approach here. Botpress uses usage-based pricing, while Freshdesk goes with per-seat. That changes the math depending on your team size and usage.

Which one is a better deal?

Depends on what you need. Botpress: At $150 to start, Botpress is mid-market — not a race-to-the-bottom tool like some no-code chatbot builders, but well below the enterprise-first pricing of players like Intercom or Drift. They're going after technical teams and growth-stage companies who want flexibility without paying six figures. Freshdesk: Freshdesk sits in the mid-market sweet spot, undercutting Zendesk Suite (which starts around $55 just for Growth-equivalent features) while staying above bare-bones tools like Groove or Help Scout. They're clearly targeting SMBs and mid-market teams who find Zendesk expensive but have outgrown lightweight helpdesks.

Still deciding? See the best Botpress alternatives or the best Freshdesk alternatives, ranked with verified pricing.