Genesys vs Chaport Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Genesys Cloud CX 1
- Voice channel
- Call routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Voice and digital interaction recording plus screen recording
- Virtual agents
- Native voicebot
- Predictive routing
- Agent Copilot
- Speech and text analytics
- Supervisor Copilot
- Virtual Supervisor
Genesys Cloud CX 2
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Quality assurance and compliance
- Knowledge
- Agent Copilot
- Virtual agents
- Native bots
- Predictive engagement
- Predictive routing
- Social listening and engagement
- Speech and text analytics
- Supervisor Copilot
- Virtual Supervisor
Genesys Cloud CX 3
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Workforce management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
- Virtual agents
- Native bots
- Predictive engagement
- Predictive routing
- Agent Copilot
- Social listening and engagement
- Supervisor Copilot
- Virtual Supervisor
Genesys Cloud CX 4
- Agent Copilot
- Journey management
- 30 AI Experience tokens per named agent
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Resource management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
- Virtual agents
- Native bots
- Predictive engagement
- Predictive routing
- Social listening and engagement
- Supervisor Copilot
- Virtual Supervisor
Free
- Unlimited chats & websites
- 60-day chat history
- 1 default auto-invitation (branded)
- Basic widget customization
- Web, desktop & mobile apps
Pro
- Unlimited chat history
- Auto-invitations
- Advanced widget customization
- Email & messengers integration
- Saved replies
- Pre-chat form
- Detailed reports
- Autoresponder
- REST & JavaScript API
Unlimited
- Chatbots
- Knowledge base + FAQ bot
- Teams
- Assignment rules
- Shared saved replies
- Custom fields
- Chat ratings
- Advanced reports
- On-demand reports
- Zapier integration
Genesys vs Chaport FAQ
- Which one is cheaper?
- Chaport is the cheaper option, starting at $39/mo vs $75/mo for Genesys.
- Can I use either one for free?
- Chaport has a free plan. Genesys doesn't — you'll need to pay from day one.
- How do they charge?
- Different approach here. Genesys uses per-seat pricing, while Chaport goes with flat-rate. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Genesys: Genesys is firmly in the enterprise-premium tier of CCaaS — $75 floor with a $240 ceiling puts them above Talkdesk's entry points and in direct competition with NICE CXone and Salesforce Service Cloud Voice. They're not chasing SMBs; they're targeting mid-market and enterprise buyers who need serious omnichannel infrastructure and are willing to pay for it. Chaport: At $39 Pro and $129 Unlimited, Chaport is positioned as a budget-friendly alternative to Intercom or Drift — clearly chasing SMBs and startups who find the big players overkill. They're not the cheapest live chat out there, but they're well below mid-market players, making them a credible 'good enough at a fair price' option.
Keep tabs on both.
We'll monitor pricing changes for Genesys and Chaport and let you know when something moves.