Genesys Pricing (2026)

Genesys runs a named per-seat model billed annually, with three license types (Named, Concurrent, Hourly) giving buyers flexibility based on shift patterns. The real value metric is contact center capability depth — you're paying for the channel mix and AI tooling unlocked at each tier, not just a seat.

From $75/mo 4 plans per-seat
Genesys Cloud CX 1
$75/mo per seat
Genesys Cloud CX 2
$115/mo per seat
Genesys Cloud CX 3
$155/mo per seat
Genesys Cloud CX 4
$240/mo per seat
Verified Jul 25, 2026 Official pricing page
Screenshot of Genesys's pricing page showing its plans and prices
Their pricing page, captured Jul 25, 2026

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Genesys Cloud CX 1

$75/mo per seat
  • Voice channel
  • Call routing
  • Speech-enabled IVR
  • Outbound campaigns
  • Analytics and reporting
  • Unified communications
  • Associate experience for workspace and mobile
  • Voice and digital interaction recording plus screen recording
  • Virtual agents
  • Native voicebot
  • Predictive routing
  • Agent Copilot
  • Speech and text analytics
  • Supervisor Copilot
  • Virtual Supervisor

Genesys Cloud CX 2

$115/mo per seat
  • Digital channels
  • Voice channel
  • Omnichannel routing
  • Speech-enabled IVR
  • Outbound campaigns
  • Analytics and reporting
  • Unified communications
  • Associate experience for workspace and mobile
  • Quality assurance and compliance
  • Knowledge
  • Agent Copilot
  • Virtual agents
  • Native bots
  • Predictive engagement
  • Predictive routing
  • Social listening and engagement
  • Speech and text analytics
  • Supervisor Copilot
  • Virtual Supervisor

Genesys Cloud CX 3

$155/mo per seat
  • Digital channels
  • Voice channel
  • Omnichannel routing
  • Speech-enabled IVR
  • Outbound campaigns
  • Analytics and reporting
  • Unified communications
  • Associate experience for workspace and mobile
  • Employee performance
  • Workforce management
  • Quality assurance and compliance
  • Knowledge
  • Forecasting and scheduling
  • Speech and text analytics
  • Virtual agents
  • Native bots
  • Predictive engagement
  • Predictive routing
  • Agent Copilot
  • Social listening and engagement
  • Supervisor Copilot
  • Virtual Supervisor

Genesys Cloud CX 4

$240/mo per seat
  • Agent Copilot
  • Journey management
  • 30 AI Experience tokens per named agent
  • Digital channels
  • Voice channel
  • Omnichannel routing
  • Speech-enabled IVR
  • Outbound campaigns
  • Analytics and reporting
  • Unified communications
  • Associate experience for workspace and mobile
  • Employee performance
  • Resource management
  • Quality assurance and compliance
  • Knowledge
  • Forecasting and scheduling
  • Speech and text analytics
  • Virtual agents
  • Native bots
  • Predictive engagement
  • Predictive routing
  • Social listening and engagement
  • Supervisor Copilot
  • Virtual Supervisor

AI Pricing Analysis

Pricing Model

Genesys runs a named per-seat model billed annually, with three license types (Named, Concurrent, Hourly) giving buyers flexibility based on shift patterns. The real value metric is contact center capability depth — you're paying for the channel mix and AI tooling unlocked at each tier, not just a seat.

Tier Strategy

CX1 is your basic voice-only operation; CX2 adds digital channels like chat and email, which is where most modern contact centers actually live. The jump to CX3 is about workforce engagement and quality management, and CX4 is squarely for enterprise teams that need advanced AI, analytics, and full omnichannel orchestration — the $85 gap from CX3 to CX4 signals it's not a casual upgrade.

Competitive Positioning

Genesys is firmly in the enterprise-premium tier of CCaaS — $75 floor with a $240 ceiling puts them above Talkdesk's entry points and in direct competition with NICE CXone and Salesforce Service Cloud Voice. They're not chasing SMBs; they're targeting mid-market and enterprise buyers who need serious omnichannel infrastructure and are willing to pay for it.

Growth Lever

AI Experience tokens are the sleeper expansion driver here — the shared pool at CX1–CX3 will get consumed fast in high-volume environments, nudging teams toward CX4 or usage-based overages. Beyond that, the unlock of workforce engagement management at CX3 and advanced AI at CX4 creates natural pressure points as teams mature their CX operations.

Genesys Pricing FAQ

How much does Genesys cost?
Paid plans start at $75/mo, going up to $240/mo for larger teams.
Is there a free plan?
No free plan. You'll need to commit to a paid plan to get started.
Can I try it before paying?
Not at the moment. There's no free trial or free plan listed on their pricing page.
How does the pricing work?
Genesys runs a named per-seat model billed annually, with three license types (Named, Concurrent, Hourly) giving buyers flexibility based on shift patterns. The real value metric is contact center capability depth — you're paying for the channel mix and AI tooling unlocked at each tier, not just a seat.
Which plan makes sense for me?
CX1 is your basic voice-only operation; CX2 adds digital channels like chat and email, which is where most modern contact centers actually live. The jump to CX3 is about workforce engagement and quality management, and CX4 is squarely for enterprise teams that need advanced AI, analytics, and full omnichannel orchestration — the $85 gap from CX3 to CX4 signals it's not a casual upgrade.

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