How much does Genesys cost?

Paid plans start at $75/mo, going up to $240/mo for larger teams.

Is there a free plan?

No free plan. You'll need to commit to a paid plan to get started.

Can I try it before paying?

Not at the moment. There's no free trial or free plan listed on their pricing page.

Genesys Pricing (2026)

Straight per-seat/per-agent pricing billed annually, but with a usage-based twist — every org gets a pooled bucket of AI tokens (250 named/350 concurrent) on top of the seat fee, so you're really paying for headcount plus AI consumption once you exceed the included allotment.

From $75/mo 4 plans per-seat Best Genesys alternatives → Genesys's competitors →

Genesys Cloud CX 1: $75/mo per seat
Genesys Cloud CX 2: $115/mo per seat
Genesys Cloud CX 3: $155/mo per seat
Genesys Cloud CX 4: $240/mo per seat

Verified Sep 19, 2026 Official pricing page

Screenshot of Genesys's pricing page showing its plans and prices — Their pricing page, captured Sep 19, 2026

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Genesys Cloud CX 1

$75/mo per seat

Voice channel
Call routing
Speech-enabled IVR
Outbound campaigns
Analytics and reporting
Unified communications
Associate experience for workspace and mobile
Voice and digital interaction recording plus screen recording

Genesys Cloud CX 2

$115/mo per seat

Digital channels
Voice channel
Omnichannel routing
Speech-enabled IVR
Outbound campaigns
Analytics and reporting
Unified communications
Associate experience for workspace and mobile
Quality assurance and compliance
Knowledge

Genesys Cloud CX 3

$155/mo per seat

Digital channels
Voice channel
Omnichannel routing
Speech-enabled IVR
Outbound campaigns
Analytics and reporting
Unified communications
Associate experience for workspace and mobile
Employee performance
Workforce management
Quality assurance and compliance
Knowledge
Forecasting and scheduling
Speech and text analytics

Genesys Cloud CX 4

$240/mo per seat

Agent Copilot
Journey management
30 AI Experience tokens per named agent
Digital channels
Voice channel
Omnichannel routing
Speech-enabled IVR
Outbound campaigns
Analytics and reporting
Unified communications
Associate experience for workspace and mobile
Employee performance
Resource management
Quality assurance and compliance
Knowledge
Forecasting and scheduling
Speech and text analytics

Does Genesys have a free plan?

No. Genesys lists no free plan or trial on its pricing page. Paid plans start at $75/mo.

Want free? Botpress, Chaport, and Chatwoot have free plans: see all Genesys alternatives →

AI Pricing Analysis

Pricing Model

Tier Strategy

CX1 is a bare-bones ACD/routing tier for teams just doing basic call handling, CX2-3 layer in more channels, quality management, and workforce engagement for growing contact centers, and CX4 is the all-in orchestration tier with the richest AI/analytics stack plus a meaningfully bigger per-agent token grant. Teams typically outgrow a tier when they need another channel type, deeper WFM/QM features, or start burning through their AI token pool and need CX4's built-in bump.

Competitive Positioning

Genesys sits at the premium end of the contact-center-as-a-service market — pricier than Five9 or Talkdesk entry tiers and way above lightweight helpdesk-style tools like Zendesk or Freshdesk — targeting large, complex contact centers that need enterprise-grade routing and compliance, not SMBs kicking the tires.

Growth Lever

Expansion comes from three angles: seat growth as headcount scales, feature-gating (QM, WFM, advanced AI bots locked to CX3/CX4), and token consumption — once a team's AI Experience usage blows past the included named/concurrent tokens, they either buy overage or get pushed toward CX4's larger built-in allowance.

Want the strategist's read on the live page? Read the AI teardown of Genesys's pricing page →

Genesys Pricing FAQ

How much does Genesys cost?: Paid plans start at $75/mo, going up to $240/mo for larger teams.
Is there a free plan?: No free plan. You'll need to commit to a paid plan to get started.
Can I try it before paying?: Not at the moment. There's no free trial or free plan listed on their pricing page.
How does the pricing work?: Straight per-seat/per-agent pricing billed annually, but with a usage-based twist — every org gets a pooled bucket of AI tokens (250 named/350 concurrent) on top of the seat fee, so you're really paying for headcount plus AI consumption once you exceed the included allotment.
Which plan makes sense for me?: CX1 is a bare-bones ACD/routing tier for teams just doing basic call handling, CX2-3 layer in more channels, quality management, and workforce engagement for growing contact centers, and CX4 is the all-in orchestration tier with the richest AI/analytics stack plus a meaningfully bigger per-agent token grant. Teams typically outgrow a tier when they need another channel type, deeper WFM/QM features, or start burning through their AI token pool and need CX4's built-in bump.

More Support pricing

All Support pricing →

Comparing Genesys to something specific? Try Genesys vs Botpress, Genesys vs Chaport, or Genesys vs Chatwoot. Or see the best Genesys alternatives, ranked.

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