Support Software Pricing (2026)
What 31 support tools actually charge, taken from their own pricing pages and re-checked as they change. Cheapest first.
Pricing verified Aug 17, 2026
Prices here change. You'll hear about it.
Outmano watches pricing, features, roadmaps and reviews across your market, then sends one weekly brief: what changed, and what it means for you.
Support pricing at a glance
| Product | Entry price | Plans | Free plan | Free trial |
|---|---|---|---|---|
| HappyFox | $1/mo | 10 | Yes | Yes |
| Zoho Desk | $7/mo | 4 | Yes | Yes |
| HelpCrunch | $12/mo | 3 | No | Yes |
| ManyChat | $14/mo | 5 | Yes | Yes |
| Missive | $14/mo | 3 | Yes | Yes |
| LiveAgent | $15/mo | 4 | No | Yes |
| Chatwoot | $19/mo | 4 | Yes | Yes |
| Freshdesk | $19/mo | 3 | No | Yes |
| Freshservice | $19/mo | 4 | No | Yes |
| Zendesk | $19/mo | 4 | No | Yes |
| Front | $25/mo | 3 | No | Yes |
| Help Scout | $25/mo | 3 | Yes | Yes |
| LiveChat | $25/mo | 4 | No | Yes |
| Intercom | $29/mo | 4 | No | Yes |
| Re:amaze | $29/mo | 4 | No | Yes |
| Hiver | $35/mo | 4 | Yes | Yes |
| Plain | $35/mo | 3 | No | Yes |
| Chaport | $39/mo | 3 | Yes | Yes |
| Crisp | $45/mo | 4 | Yes | Yes |
| Landbot | $45/mo | 4 | Yes | Yes |
| Genesys | $75/mo | 4 | No | No |
| Talkdesk | $85/mo | 4 | No | No |
| Userlike | $105/mo | 3 | Yes | Yes |
| Five9 | $119/mo | 5 | No | No |
| Botpress | $150/mo | 4 | Yes | No |
| Olark | $400/mo | 2 | No | Yes |
| DevRev | Custom | 3 | Yes | No |
| Groove | Custom | 1 | No | No |
| Kustomer | Custom | 1 | No | No |
| Tidio | Custom | 1 | Yes | No |
| Voiceflow | Custom | 2 | No | Yes |
Every support tool we track, cheapest first
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HappyFox
Practical help desk and ticketing.
At $24/agent for Help Desk, they're undercutting Zendesk and Freshdesk's mid-tier plans while still offering a credible feature set — this is a deliberate 'enterprise features at SMB prices' play. They're not going after the free-tier-forever crowd (Zoho, HubSpot) but they're clearly trying to poach teams that feel priced out of Zendesk Suite.
Plans: Assist AI $1/mo · HappyFox AI $14/mo · HappyFox CRM $20/mo · Help Desk $24/mo · Service Desk $49/mo · Contact Center Suite $99/mo · Workflows $199/mo · Autopilot Contact Sales · Chatbot Contact Sales · HappyFox AEO Contact Sales
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Zoho Desk
Context-aware help desk from Zoho.
Zoho Desk is firmly in the budget-to-mid-market lane — undercutting Zendesk and Freshdesk at nearly every tier while still offering a comparable feature set. They're clearly hunting SMBs and cost-conscious mid-market teams who feel priced out of the Zendesk ecosystem.
Plans: Express $7/mo per seat · Standard $14/mo per seat · Professional $23/mo per seat · Enterprise $40/mo per seat
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HelpCrunch
Customer communication platform.
At $12–$20/seat, HelpCrunch undercuts Intercom and Zendesk meaningfully and positions itself as the scrappy, affordable alternative for SMBs that don't need enterprise complexity. They're fishing in the same pond as Crisp and Tidio — teams that want a capable multi-channel support tool without a five-figure annual contract.
Plans: Basic $12/mo per seat · PRO $20/mo per seat · Unlimited $495/mo per seat
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ManyChat
Chat marketing on Instagram and WhatsApp.
ManyChat sits in the affordable-to-mid range for conversational marketing tools — cheaper than enterprise players like Salesforce Marketing Cloud, but priced above bare-bones chatbot builders. They're clearly hunting SMBs and DTC brands who want Instagram/WhatsApp automation without enterprise contracts.
Plans: Free $0/mo · Essential $14/mo · Pro $29/mo · Business $69/mo · Advanced $139/mo
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Missive
Team inbox and chat for email.
Missive sits in the mid-market range for collaborative inbox tools — cheaper than Front (which runs $59+ per seat) but not a budget play. They're going after teams that find Front too expensive but want something more structured than just sharing a Gmail login.
Plans: Starter $14/mo per seat · Productive $24/mo per seat · Business $36/mo per seat
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LiveAgent
Help desk software with live chat, ticketing, and call center tools.
LiveAgent undercuts the Zendesk/Intercom crowd pretty aggressively, positioning itself as the budget-to-mid option for teams that want multi-channel support without enterprise-level spend. It's clearly gunning for cost-sensitive SMBs who'd otherwise get priced out of the bigger helpdesk platforms.
Plans: Small business $15/mo per seat · Medium business $29/mo per seat · Large business $49/mo per seat · Enterprise $69/mo per seat
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Chatwoot
Open-source customer engagement.
Chatwoot is playing the affordable open-source-friendly angle hard — $39/seat Business tier undercuts Intercom and Zendesk significantly, and the free plan for open source projects is a direct community acquisition move. They're not chasing enterprise logos; they're trying to win dev-adjacent teams and scrappy support orgs who'd otherwise self-host.
Plans: Hacker $0/mo per seat · Startups $19/mo per seat · Business $39/mo per seat · Enterprise $99/mo per seat
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Freshdesk
Customer support and ticketing.
Freshdesk sits in the mid-market sweet spot — cheaper than Zendesk at comparable tiers but not competing on rock-bottom price like Help Scout's entry tier. They're clearly chasing teams that want an established, feature-rich helpdesk without paying enterprise-software prices, especially companies migrating off spreadsheets or basic email support.
Plans: Growth $19/mo per seat · Pro $55/mo per seat · Enterprise $89/mo per seat
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Freshservice
ITSM from Freshworks.
Freshservice sits in the mid-market sweet spot — cheaper than ServiceNow by a mile, but priced above Zoho Desk and basic helpdesks. They're clearly gunning for IT teams at mid-size companies who find Jira Service Management too dev-centric and ServiceNow too heavy.
Plans: Starter $19/mo per seat · Growth $49/mo per seat · Pro $99/mo per seat · Enterprise Contact Sales
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Zendesk
Customer service and engagement platform.
Zendesk sits mid-to-premium in the helpdesk category — pricier than lean tools like Freshdesk or Help Scout at the entry level, but cheaper than going full Salesforce Service Cloud at the top. They're chasing mid-market and enterprise teams who've outgrown scrappy tools but aren't ready for a full CRM-grade service suite.
Plans: Support Team $19/mo per seat · Suite Team $55/mo per seat · Suite Professional $115/mo per seat · Suite Enterprise + Copilot Contact Sales
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Front
Customer communication platform.
Front sits mid-to-premium in the helpdesk/shared inbox category — pricier than bare-bones tools like Help Scout's entry plan, but cheaper than full-blown Zendesk or Intercom enterprise deals. They're going after teams that want a polished, email-centric support experience without the CRM-scale complexity.
Plans: Starter $25/mo per seat · Professional $65/mo per seat · Enterprise $105/mo per seat
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Help Scout
Customer support platform.
At $25-75/seat, Help Scout sits mid-market — pricier than bare-bones tools like Freshdesk's entry plans but cheaper than Zendesk or Intercom at scale. They're chasing small-to-mid teams who want a polished, human-feeling tool without enterprise complexity or enterprise pricing.
Plans: Standard $25/mo per seat · Plus $45/mo per seat · Pro $75/mo per seat
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LiveChat
Live chat for customer support.
LiveChat sits mid-pack — pricier than bare-bones widgets like Tawk.to (free) or Crisp's cheap tiers, but cheaper than full helpdesk suites like Intercom or Zendesk once you factor in per-seat costs at scale. They're clearly courting mid-market support teams who've outgrown free tools but aren't ready for enterprise CX platforms.
Plans: Starter $25/mo per seat · Team $59/mo per seat · Business $89/mo per seat · Enterprise Contact Sales
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Intercom
Customer messaging platform.
Intercom sits premium relative to Zendesk or Help Scout on a per-seat basis, and the Fin usage charge on top means your real cost scales past the sticker price fast. They're clearly not chasing budget-conscious teams — the 93% startup discount is the tell, since they're trying to hook high-growth companies early before they graduate into paying full freight.
Plans: Essential $29/mo · Advanced $85/mo · Expert $132/mo · Fin AI Agent Contact Sales
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Re:amaze
Helpdesk and live chat for e-commerce.
At $29–$69/seat, Re:amaze sits in the mid-market range — cheaper than Zendesk or Intercom, but not a budget tool. They're clearly targeting Shopify-ecosystem SMBs and lean support teams that want multi-channel help desk functionality without enterprise pricing overhead.
Plans: Basic $29/mo per seat · Pro $49/mo per seat · Starter $59/mo per seat · Plus $69/mo per seat
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Hiver
Helpdesk built inside Gmail.
At $35–$95/seat/month, Hiver sits in the mid-market range for help desk tools, undercutting Zendesk and Intercom but priced above scrappier alternatives like Freshdesk's entry tiers. They're clearly going after Gmail-native teams who find traditional ticketing systems overkill — that's a specific and defensible niche.
Plans: Free $0/mo per seat · Growth $35/mo per seat · Pro $65/mo per seat · Elite $95/mo per seat
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Plain
Support platform for technical teams.
At $35/seat, they're undercutting Intercom and Zendesk's mid-market plans but positioning above bare-bones tools like Crisp or Freshdesk's entry tiers. They're going after product-led companies that want a modern, developer-friendly support tool without enterprise pricing.
Plans: Foundation $35/mo per seat · Horizon $299/mo per seat · Frontier Contact Sales
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Chaport
Modern live chat for websites.
At $39 Pro and $129 Unlimited, Chaport is positioned as a budget-friendly alternative to Intercom or Drift — clearly chasing SMBs and startups who find the big players overkill. They're not the cheapest live chat out there, but they're well below mid-market players, making them a credible 'good enough at a fair price' option.
Plans: Free $0/mo · Pro $39/mo · Unlimited $129/mo
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Crisp
All-in-one customer messaging.
Crisp sits firmly in the budget-to-mid-market range compared to Intercom or Drift, whose per-seat models can balloon fast for growing teams. They're clearly courting small businesses and startups that want unlimited agents without watching a seat counter, positioning flat-rate pricing as the antidote to per-seat anxiety.
Plans: Free $0/mo · Mini $45/mo · Essentials $95/mo · Plus $295/mo
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Landbot
No-code chatbot builder.
Landbot sits in the mid-market of no-code chatbot builders — more expensive than bare-bones tools like Tidio but cheaper than enterprise conversational AI platforms. They're clearly targeting growth-stage companies and ops teams who want WhatsApp automation without a custom dev build, a niche where few competitors have clean pricing.
Plans: Sandbox $0/mo · Starter $45/mo · Pro $110/mo · Business $450/mo
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Genesys
Enterprise contact center and CX.
Genesys is firmly in the enterprise-premium tier of CCaaS — $75 floor with a $240 ceiling puts them above Talkdesk's entry points and in direct competition with NICE CXone and Salesforce Service Cloud Voice. They're not chasing SMBs; they're targeting mid-market and enterprise buyers who need serious omnichannel infrastructure and are willing to pay for it.
Plans: Genesys Cloud CX 1 $75/mo per seat · Genesys Cloud CX 2 $115/mo per seat · Genesys Cloud CX 3 $155/mo per seat · Genesys Cloud CX 4 $240/mo per seat
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Talkdesk
AI-powered cloud contact center.
Talkdesk sits in the premium-to-enterprise band of the CCaaS market — more expensive than Five9's entry points and well above Aircall, but competing directly with Genesys Cloud and NICE CXone for mid-market and enterprise contact centers that want a polished, modern stack.
Plans: Digital Essentials $85/mo per seat · Voice Essentials $105/mo per seat · Elite $165/mo per seat · Industry Experience Clouds $225/mo per seat
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Userlike
Live chat and WhatsApp support.
At ~€87-105/mo flat, they're undercutting per-seat tools like Intercom or Zendesk for teams with 5+ agents, but they're not the cheapest option in the market. They're positioning as a mid-market value play — more capable than basic live chat tools, more affordable than enterprise-grade CX platforms.
Plans: Free $0/mo · Pro $105/mo · Enterprise Contact Sales
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Five9
Intelligent cloud contact center.
At $119-159/seat for concurrent users with a 50-seat minimum, Five9 is squarely mid-to-premium enterprise CCaaS — not trying to compete with Talkdesk or Dialpad on price, and not pretending to. They're going after established contact center operations that need reliability and compliance over cost efficiency, competing more directly with Genesys and NICE than with scrappy challengers.
Plans: Digital $119/mo per seat · Core $159/mo per seat · Plus Contact Sales · Pro Contact Sales · Enterprise Contact Sales
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Botpress
AI agent platform for developers.
At $150 to start, Botpress is mid-market — not a race-to-the-bottom tool like some no-code chatbot builders, but well below the enterprise-first pricing of players like Intercom or Drift. They're going after technical teams and growth-stage companies who want flexibility without paying six figures.
Plans: Free $0/mo · Plus $150/mo · Team $750/mo · Enterprise Contact Sales
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Olark
Accessible live chat software.
At $400/mo flat for AI chat, Olark is swinging at mid-market buyers who've outgrown cheap live chat tools like Tidio or Crisp but aren't ready for Intercom or Drift pricing. They're not the budget option, but they're positioning the AI plan as a cost-effective alternative to hiring more agents.
Plans: Standard AI Website Agent $400/mo · Need even more? Contact Sales
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DevRev
Support and product on one AI-native platform.
Sitting against tools like Zendesk, Linear, and Intercom, DevRev is positioning itself as a modern alternative that blurs the line between customer support and product development. The free tier gets them in the door against incumbents, but the custom pricing on paid plans suggests they're not competing on being the cheapest — they're pitching value to teams who want a unified platform.
Plans: Mini $0/mo · Pro Contact Sales · Max Contact Sales
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Groove
Shared inbox for small support teams.
Groove is targeting mid-market support teams who are getting squeezed by per-seat tools like Zendesk or Freshdesk as their agent count grows. The unlimited seats angle is a direct shot at those competitors — if you have a large team with variable or part-time agents, this model can look very attractive.
Plans: Per-ticket pricing Contact Sales
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Kustomer
CRM-first customer service.
Playing the enterprise premium game by hiding all pricing behind sales — signals they're going after bigger deals where budget isn't the primary concern. This positions them above self-serve competitors but makes it impossible to comparison shop.
Plans: Kustomer AI + Platform Contact Sales
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Tidio
Live chat and chatbot for websites.
Tidio is positioning as an accessible AI-first support tool — not the cheapest live chat out there, but cheaper than enterprise players like Intercom or Zendesk when you're at lower volumes. They're going after SMBs and lean support teams who want AI automation without committing to a big-ticket platform.
Plans: Free Plan $0/mo
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Voiceflow
Build and launch AI agents.
Positioning squarely in the enterprise and mid-market space — no free plan signals they're not chasing the indie developer or hobbyist crowd. They're competing with the likes of Botpress and Yellow.ai for teams that need a managed, scalable conversational AI platform and have procurement processes to match.
Plans: For Agencies & Partners Contact Sales · For Businesses Contact Sales
Support Software Pricing FAQ
- How much does support software cost?
- Entry prices run from $1/mo (HappyFox) to $400/mo (Olark), with a median entry price of $27/mo across the 26 priced products we track.
- What is the cheapest support software?
- HappyFox has the lowest entry price of the support software we track, at $1/mo. Zoho Desk ($7/mo) and HelpCrunch ($12/mo) are next. HappyFox and Zoho Desk are free to start on.
- Is there free support software?
- Yes — HappyFox, Zoho Desk, ManyChat and 11 more offer a free plan.
- How is support software usually priced?
- 17 of the 31 support tools we track use per seat pricing, against 5 on usage based and 4 on flat rate.