Support Software Pricing (2026)
What 32 support tools actually charge, taken from their own pricing pages and re-checked as they change. Cheapest first.
Pricing verified Sep 30, 2026
Prices here change. You'll hear about it.
Outmano watches pricing, features, roadmaps and reviews across your market, then sends one weekly brief: what changed, and what it means for you.
Support pricing at a glance
| Product | Entry price | Plans | Free plan | Free trial |
|---|---|---|---|---|
| Groove | $0/mo | 2 | Yes | Yes |
| Zoho Desk | $7/mo | 5 | Yes | Yes |
| HelpCrunch | $12/mo | 3 | No | Yes |
| ManyChat | $14/mo | 5 | Yes | Yes |
| Missive | $14/mo | 3 | No | Yes |
| Chatwoot | $19/mo | 4 | Yes | Yes |
| Freshdesk | $19/mo | 3 | No | Yes |
| Freshservice | $19/mo | 4 | No | Yes |
| LiveAgent | $19/mo | 4 | No | Yes |
| Zendesk | $19/mo | 4 | No | No |
| HappyFox | $20/mo | 4 | No | Yes |
| Front | $25/mo | 3 | No | Yes |
| Help Scout | $25/mo | 4 | Yes | Yes |
| LiveChat | $25/mo | 4 | No | Yes |
| Intercom | $29/mo | 4 | No | Yes |
| Re:amaze | $29/mo | 3 | No | Yes |
| Hiver | $35/mo | 3 | No | Yes |
| Plain | $35/mo | 3 | No | Yes |
| Chaport | $39/mo | 3 | Yes | Yes |
| Gorgias | $40/mo | 4 | No | No |
| Crisp | $45/mo | 4 | Yes | Yes |
| Landbot | $45/mo | 4 | Yes | Yes |
| Genesys | $75/mo | 4 | No | No |
| Talkdesk | $85/mo | 4 | No | No |
| Userlike | $87/mo | 3 | Yes | Yes |
| Five9 | $119/mo | 5 | No | No |
| Botpress | $150/mo | 4 | Yes | No |
| Olark | $400/mo | 2 | No | Yes |
| DevRev | Custom | 3 | Yes | No |
| Kustomer | Custom | 1 | No | No |
| Tidio | Custom | 1 | Yes | No |
| Voiceflow | Custom | 2 | No | Yes |
Every support tool we track, cheapest first
-
Groove
Shared inbox for small support teams.
Giving away the core helpdesk entirely is an aggressive land-grab against Zendesk and Freshdesk, who still charge per agent seat. They're clearly trying to win teams that are annoyed at paying per-seat for humans just to file tickets, then monetizing on the AI layer where the real value (and their real cost) sits.
Plans: The Helpdesk $0/mo · The AI Agents $0/mo
-
Zoho Desk
Context-aware help desk from Zoho.
Zoho Desk plays the value card hard in the helpdesk space — cheaper than Zendesk or Freshdesk at every comparable tier, especially once you factor in the 34% annual discount. They're clearly courting cost-conscious SMBs and Zoho ecosystem users who want a full helpdesk without Zendesk-level sticker shock.
Plans: Free $0/mo per seat · Express $7/mo per seat · Standard $14/mo per seat · Professional $23/mo per seat · Enterprise $40/mo per seat
-
HelpCrunch
Customer communication platform.
At $12-20/mo for the core tiers, HelpCrunch is priced to compete with budget-friendly help desk tools and undercut bigger names like Intercom or Zendesk, clearly chasing small businesses and startups that find enterprise support software overpriced. The massive gap to $495/mo for Unlimited suggests they're not really trying to compete on that tier — it's more of a custom/enterprise catch-all than a genuine mid-market offering.
Plans: Basic $12/mo · PRO $20/mo · Unlimited $495/mo
-
ManyChat
Chat marketing on Instagram and WhatsApp.
Plans: Free $0/mo · Essential $14/mo · Pro $29/mo · Business $69/mo · Advanced $139/mo
-
Missive
Team inbox and chat for email.
Missive sits in the mid-market range for shared inbox tools — pricier than bare-bones email clients but cheaper than heavyweight helpdesk platforms like Front or Zendesk. They're clearly courting small-to-midsize teams who want Front-like collaboration features without Front-level pricing.
Plans: Starter $14/mo per seat · Productive $24/mo per seat · Business $36/mo per seat
-
Chatwoot
Open-source customer engagement.
Plans: Hacker $0/mo per seat · Startups $19/mo per seat · Business $39/mo per seat · Enterprise $99/mo per seat
-
Freshdesk
Customer support and ticketing.
Freshdesk sits mid-market — cheaper than Zendesk at every tier but not chasing the rock-bottom crowd like Help Scout's simpler plans. It's the safe 'grown-up enough for a real support team, not so pricey you need a procurement meeting' choice.
Plans: Growth $19/mo per seat · Pro $55/mo per seat · Enterprise $89/mo per seat
-
Freshservice
ITSM from Freshworks.
At $19-99/agent, Freshservice lands squarely in the mid-market — cheaper than heavyweight ITSM plays like ServiceNow but pricier than bare-bones help desk tools. They're clearly chasing IT teams that want ITIL-grade functionality without the enterprise price tag or implementation slog.
Plans: Starter $19/mo per seat · Growth $49/mo per seat · Pro $99/mo per seat · Enterprise Contact Sales
-
LiveAgent
Help desk software with live chat, ticketing, and call center tools.
LiveAgent undercuts the big-name helpdesk players (Zendesk, Freshdesk) at every tier, positioning itself as the budget-to-mid-range pick for SMBs who want live chat, ticketing, and call center features bundled without enterprise pricing. They're clearly chasing cost-conscious teams that find Zendesk's per-agent math painful once headcount grows.
Plans: Small business $19/mo per seat · Medium business $35/mo per seat · Large business $59/mo per seat · Enterprise $85/mo per seat
-
Zendesk
Customer service and engagement platform.
Zendesk sits mid-to-premium in the helpdesk market — pricier than lean tools like Freshdesk or Help Scout at the entry level, but positioned to compete with Salesforce Service Cloud at the top. They're not chasing budget shoppers; they're banking on brand trust and ecosystem depth to win mid-market and enterprise teams willing to pay more for polish.
Plans: Support Team $19/mo per seat · Suite Team $55/mo per seat · Suite Professional $115/mo per seat · Suite Enterprise + Copilot Contact Sales
-
HappyFox
Practical help desk and ticketing.
Plans: HappyFox CRM $20/mo per seat · Help Desk $24/mo per seat · Service Desk $49/mo per seat · Contact Center Suite $99/mo per seat
-
Front
Customer communication platform.
Plans: Starter $25/mo per seat · Professional $65/mo per seat · Enterprise $105/mo per seat
-
Help Scout
Customer support platform.
At $25-$75/seat, Help Scout sits mid-market — pricier than bare-bones tools like Groove but cheaper than enterprise-heavy platforms like Zendesk or Intercom's higher tiers. They're clearly courting growing SMBs who've outgrown a shared email inbox but don't want Zendesk's complexity or price tag.
Plans: Standard $25/mo · Plus $45/mo · Pro $75/mo · AI Answers Contact Sales
-
LiveChat
Live chat for customer support.
LiveChat sits mid-to-premium in the live chat category — it's pricier than scrappy alternatives like Tawk.to (which is free) or Crisp's entry tier, but it's positioned as the more polished, sales-ops-friendly option for teams that treat chat as a revenue channel, not just support. They're chasing mid-market teams who've outgrown free tools but aren't ready for a full helpdesk suite like Zendesk or Intercom.
Plans: Starter $25/mo per seat · Team $59/mo per seat · Business $89/mo per seat · Enterprise Contact Sales
-
Intercom
Customer messaging platform.
Intercom sits at the premium end versus Zendesk or Freshdesk, especially once you factor in add-ons like Copilot and Proactive Support Plus stacking on top of the base tiers. They're clearly chasing mid-market and scaling SaaS teams who'll pay for an integrated AI-plus-messaging platform rather than cost-conscious small teams — though the 93% startup discount is a deliberate wedge to land early-stage companies before they scale into full price.
Plans: Essential $29/mo · Advanced $85/mo · Expert $132/mo · Fin AI Agent Contact Sales
-
Re:amaze
Helpdesk and live chat for e-commerce.
Sitting in the mid-market range for help desk tools, Re:amaze undercuts Zendesk and Intercom pretty comfortably while still pricing above bare-bones live chat tools. It's aimed at small-to-mid teams who want a full support suite without enterprise-grade sticker shock.
Plans: Basic $29/mo per seat · Pro $49/mo per seat · Plus $69/mo per seat
-
Hiver
Helpdesk built inside Gmail.
Hiver sits in the mid-tier of the shared-inbox/helpdesk category — pricier than bare-bones shared inbox tools but cheaper than full-blown helpdesk suites like Zendesk or Freshdesk at scale. They're clearly going after teams that live in Gmail/Outlook and want helpdesk power without migrating off email, which is a narrower but stickier wedge than trying to out-feature the big helpdesk players.
Plans: Growth $35/mo per seat · Pro $65/mo per seat · Elite $95/mo per seat
-
Plain
Support platform for technical teams.
At $35 entry, Plain undercuts most established helpdesk tools to hook smaller teams, but the leap to $299 for Horizon puts them solidly in premium territory compared to typical mid-market support platforms. They're playing a barbell strategy — cheap enough to poach teams off spreadsheets or basic tools, expensive enough at the top to compete for accounts that'd otherwise go to Zendesk or Intercom.
Plans: Foundation $35/mo per seat · Horizon $299/mo per seat · Frontier Contact Sales
-
Chaport
Modern live chat for websites.
Chaport sits in the budget-to-mid tier of the live chat space — cheaper than Intercom or Drift by a wide margin, closer to Tawk.to/Crisp territory. They're clearly courting small businesses and startups that want chat without SaaS sticker shock, not enterprise buyers.
Plans: Free $0/mo per seat · Pro $39/mo per seat · Unlimited $129/mo per seat
-
Gorgias
Helpdesk for ecommerce.
They're priced mid-to-premium against the Zendesk/Gladly/Kustomer crowd, but the gap between Basic and Pro (6x jump) signals they're not trying to compete on cheap — they're betting growing ecommerce brands will pay up once ticket volume forces the issue. The disabled Starter tier suggests they're steering new signups toward Basic or higher anyway.
Plans: Starter $40/mo · Basic $90/mo · Pro $550/mo · Advanced $1430/mo
-
Crisp
All-in-one customer messaging.
Crisp sits in the budget-to-mid range compared to Intercom or Zendesk, whose per-seat pricing balloons fast for growing teams. They're clearly courting startups and small businesses that want live chat plus a real feature set without paying per-agent tolls as headcount grows.
Plans: Free $0/mo · Mini $45/mo · Essentials $95/mo · Plus $295/mo
-
Landbot
No-code chatbot builder.
At $45-110/mo before the enterprise tier kicks in, Landbot sits mid-market — pricier than bare-bones chatbot builders but far cheaper than full conversational AI platforms like Intercom or Drift. They're chasing SMBs and marketing teams who want no-code bot building without an enterprise sales cycle.
Plans: Free $0/mo · Starter $45/mo · Professional $110/mo · Business Contact Sales
-
Genesys
Enterprise contact center and CX.
Genesys sits at the premium end of the contact-center-as-a-service market — pricier than Five9 or Talkdesk entry tiers and way above lightweight helpdesk-style tools like Zendesk or Freshdesk — targeting large, complex contact centers that need enterprise-grade routing and compliance, not SMBs kicking the tires.
Plans: Genesys Cloud CX 1 $75/mo per seat · Genesys Cloud CX 2 $115/mo per seat · Genesys Cloud CX 3 $155/mo per seat · Genesys Cloud CX 4 $240/mo per seat
-
Talkdesk
AI-powered cloud contact center.
This is premium-tier pricing in the contact center CCaaS space — no free plan, no trial, and a $105 floor for voice puts them well above budget players like Zoho Desk or even mid-market tools like Freshdesk's voice add-ons. Talkdesk is clearly chasing enterprise and mid-market buyers who want AI-driven, industry-specific solutions and are comparing them against Five9 or NICE CXone, not scrappy startups.
Plans: Digital Essentials $85/mo per seat · Voice Essentials $105/mo per seat · Elite $165/mo per seat · Industry Experience Clouds $225/mo per seat
-
Userlike
Live chat and WhatsApp support.
At $87/mo as a starting price, Userlike sits mid-to-premium for live chat tools — it's not competing with $15-20/mo bargain-bin widgets, it's going after mid-market teams who want a real customer messaging platform. They're clearly not chasing the solopreneur budget crowd beyond the free tier's lead-gen purpose.
Plans: Free $0/mo · Pro $87/mo · Enterprise Contact Sales
-
Five9
Intelligent cloud contact center.
With a 50-seat minimum and no published pricing past $159, Five9 is clearly chasing mid-market and enterprise contact centers, not SMBs — they're competing with the likes of NICE and Genesys on capability, not with cheaper self-serve tools like Talkdesk's lower tiers.
Plans: Digital $119/mo per seat · Core $159/mo per seat · Plus Contact Sales · Pro Contact Sales · Enterprise Contact Sales
-
Botpress
AI agent platform for developers.
At $150-750/mo (annualized), Botpress lands in the mid-market — pricier than bare-bones chatbot builders but cheaper than enterprise conversational AI suites. They're clearly chasing teams that have outgrown DIY tools but aren't ready for a six-figure enterprise contract.
Plans: Free $0/mo · Plus $150/mo · Team $750/mo · Enterprise Contact Sales
-
Olark
Accessible live chat software.
At $400/mo as a baseline (before any seats), Olark is pricing itself well above old-school live-chat tools like Tawk.to or even mid-market players — this isn't a budget buy anymore. They're clearly repositioning from 'cheap live chat' to 'AI-first support tool' and pricing accordingly, competing more with AI support platforms than with legacy chat widgets.
Plans: Standard AI Website Agent $400/mo · Need even more? Contact Sales
-
DevRev
Support and product on one AI-native platform.
By keeping Pro and Max prices opaque, DevRev signals it's playing in the mid-to-enterprise range, competing more with Zendesk/Intercom's higher tiers than with lean helpdesk tools. Hiding the number is a classic 'we're premium, let's talk' move rather than a race-to-the-bottom self-serve play.
Plans: Mini $0/mo · Pro Contact Sales · Max Contact Sales
-
Kustomer
CRM-first customer service.
Playing the enterprise premium game by hiding all pricing behind sales — signals they're going after bigger deals where budget isn't the primary concern. This positions them above self-serve competitors but makes it impossible to comparison shop.
Plans: Kustomer AI + Platform Contact Sales
-
Tidio
Live chat and chatbot for websites.
Tidio is positioning as an accessible AI-first support tool — not the cheapest live chat out there, but cheaper than enterprise players like Intercom or Zendesk when you're at lower volumes. They're going after SMBs and lean support teams who want AI automation without committing to a big-ticket platform.
Plans: Free Plan $0/mo
-
Voiceflow
Build and launch AI agents.
Positioning squarely in the enterprise and mid-market space — no free plan signals they're not chasing the indie developer or hobbyist crowd. They're competing with the likes of Botpress and Yellow.ai for teams that need a managed, scalable conversational AI platform and have procurement processes to match.
Plans: For Agencies & Partners Contact Sales · For Businesses Contact Sales
Support Software Pricing FAQ
- How much does support software cost?
- Entry prices run from $0/mo (Groove) to $400/mo (Olark), with a median entry price of $27/mo across the 28 priced products we track.
- What is the cheapest support software?
- Groove has the lowest entry price of the support software we track, at $0/mo. Zoho Desk ($7/mo) and HelpCrunch ($12/mo) are next. Groove and Zoho Desk are free to start on.
- Is there free support software?
- Yes — Groove, Zoho Desk, ManyChat and 9 more offer a free plan.
- How is support software usually priced?
- 17 of the 32 support tools we track use per seat pricing, against 10 on hybrid and 2 on usage based.