How much does LiveAgent cost?

Paid plans start at $19/mo, going up to $85/mo for larger teams.

Is there a free plan?

No free plan. But there is a free trial, so you can test it out before paying.

Can I try it before paying?

Yes — there's a free trial that lasts 30 days. You don't need a credit card to start.

Is there a discount for annual billing?

Yes — you save up to 21% if you pay annually instead of month-to-month. They also mention: "Save 33% with annual billing."

LiveAgent Pricing (2026)

Straight per-agent pricing across four tiers, so your bill scales with headcount, not tickets or contacts. You're paying for seats, and the jump from $19 to $85 per agent is entirely about which support channels and automations those seats unlock.

From $19/mo 4 plans per-seat Free trial Best LiveAgent alternatives → LiveAgent's competitors →

Small business: $19/mo per seat
Medium business Popular: $35/mo per seat
Large business: $59/mo per seat
Enterprise: $85/mo per seat

Verified Aug 29, 2026 Official pricing page

Screenshot of LiveAgent's pricing page showing its plans and prices — Their pricing page, captured Aug 29, 2026

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Small business

$19/mo per seat $15/mo per seat annual

AI Agents
Ticketing
Live chat
Knowledgebase
Customer Portal
Contact forms
Automation rules
Integrations
Multiple language support

Medium business

Popular

$35/mo per seat $29/mo per seat annual

AI Agents incl. full setup
Call center & IVR
Time Rules
Reports
Proactive chat invitations
Agent ratings
Sound configuration
Service levels (SLA)
SSO
Custom roles

Large business

$59/mo per seat $49/mo per seat annual

Time tracking & Audit log
Audit log
Facebook
Instagram
X
Viber
Telegram
WhatsApp

Enterprise

$85/mo per seat $69/mo per seat annual

Almost unlimited
Dedicated account manager
Priority support
Assisted channels integration
Branding Free
Custom billing setup
Service review call and reports
Scheduled release management

Does LiveAgent have a free plan?

No. There's no free-forever plan. There is a free trial that lasts 30 days, with no credit card required, and paid plans start at $19/mo.

Want free? Botpress, Chaport, and Chatwoot have free plans: see all LiveAgent alternatives →

AI Pricing Analysis

Pricing Model

Tier Strategy

Small Business ($19) is basically email/ticketing for a scrappy team; Medium ($35) adds live chat and call center features once you need real-time support; Large ($59) brings in automation and advanced reporting for teams drowning in repetitive tickets; Enterprise ($85) is for orgs that need dedicated infrastructure and SLAs. The upgrade trigger is usually 'we need another channel' more than 'we need more seats.'

Competitive Positioning

LiveAgent undercuts Zendesk and Intercom pretty aggressively at the entry point, positioning as the budget-to-mid option for teams that want omnichannel support without enterprise pricing. The $85 top tier still lands well below what competitors charge for comparable Enterprise features, so they're clearly hunting SMBs and mid-market teams who feel priced out elsewhere.

Growth Lever

Channel access is the real lock — chat, call center, and automation live in higher tiers, so teams expand plans as their support channels multiply, not just because they hire more agents. The 33% annual discount plus the SUMMER-33 promo (with free AI Agent thrown in) is clearly designed to push monthly users into annual commitments and get AI features into more hands early.

Want the strategist's read on the live page? Read the AI teardown of LiveAgent's pricing page →

LiveAgent Pricing FAQ

How much does LiveAgent cost?: Paid plans start at $19/mo, going up to $85/mo for larger teams.
Is there a free plan?: No free plan. But there is a free trial, so you can test it out before paying.
Can I try it before paying?: Yes — there's a free trial that lasts 30 days. You don't need a credit card to start.
How does the pricing work?: Straight per-agent pricing across four tiers, so your bill scales with headcount, not tickets or contacts. You're paying for seats, and the jump from $19 to $85 per agent is entirely about which support channels and automations those seats unlock.
Is there a discount for annual billing?: Yes — you save up to 21% if you pay annually instead of month-to-month. They also mention: "Save 33% with annual billing."
Which plan makes sense for me?: Small Business ($19) is basically email/ticketing for a scrappy team; Medium ($35) adds live chat and call center features once you need real-time support; Large ($59) brings in automation and advanced reporting for teams drowning in repetitive tickets; Enterprise ($85) is for orgs that need dedicated infrastructure and SLAs. The upgrade trigger is usually 'we need another channel' more than 'we need more seats.'

More Support pricing

All Support pricing →

Comparing LiveAgent to something specific? Try LiveAgent vs Botpress, LiveAgent vs Chaport, or LiveAgent vs Chatwoot. Or see the best LiveAgent alternatives, ranked.

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