How much does LiveAgent cost?

Paid plans start at $19/mo, going up to $85/mo for larger teams.

Is there a free plan?

No free plan. But there is a free trial, so you can test it out before paying.

Can I try it before paying?

Yes — there's a free trial that lasts 30 days. You don't need a credit card to start.

Is there a discount for annual billing?

Yes — you save up to 21% if you pay annually instead of month-to-month. They also mention: "Annual billing offers lower per-agent monthly price than monthly billing."

LiveAgent Pricing (2026)

Straight per-agent pricing across four tiers, so cost scales linearly with headcount rather than ticket volume or contact count. You're paying for seats, not usage — which is simple to budget but doesn't flex if you've got a few power agents handling most of the load.

From $19/mo 4 plans per-seat Free trial Best LiveAgent alternatives → LiveAgent's competitors →

Small business: $19/mo per seat
Medium business: $35/mo per seat
Large business Popular: $59/mo per seat
Enterprise: $85/mo per seat

Verified Sep 26, 2026 Official pricing page

Screenshot of LiveAgent's pricing page showing its plans and prices — Their pricing page, captured Sep 26, 2026

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Small business

$19/mo per seat $15/mo per seat annual

AI Agents
Ticketing
Live chat
Knowledgebase
Customer Portal
Contact forms
Automation rules
Integrations
Multiple language support

Medium business

$35/mo per seat $29/mo per seat annual

AI Agents incl. full setup
Call center & IVR
Time Rules
Reports
Proactive chat invitations
Agent ratings
Sound configuration
Service levels (SLA)
SSO
Custom roles

Large business

Popular

$59/mo per seat $49/mo per seat annual

Time tracking & Audit log
Audit log
Facebook
Instagram
X
Viber
Telegram
WhatsApp

Enterprise

$85/mo per seat $69/mo per seat annual

Almost unlimited
Dedicated account manager
Priority support
Assisted channels integration
Branding Free
Custom billing setup
Service review call and reports
Scheduled release management

Does LiveAgent have a free plan?

No. There's no free-forever plan. There is a free trial that lasts 30 days, with no credit card required, and paid plans start at $19/mo.

Want free? Botpress, Chaport, and Chatwoot have free plans: see all LiveAgent alternatives →

AI Pricing Analysis

Pricing Model

Tier Strategy

Small business at $19 covers the basics for a lean support team just getting off email; Medium at $35 is where you'd land once you need more automation and integrations; Large at $59 targets teams wanting deeper reporting and workflow control; Enterprise at $85 is for orgs that need dedicated support, higher security, or compliance guarantees. The upgrade trigger is usually feature-gating rather than agent count — teams hit a wall on automation rules or reporting depth before they hit a seat limit.

Competitive Positioning

LiveAgent undercuts the big-name helpdesk players (Zendesk, Freshdesk) at every tier, positioning itself as the budget-to-mid-range pick for SMBs who want live chat, ticketing, and call center features bundled without enterprise pricing. They're clearly chasing cost-conscious teams that find Zendesk's per-agent math painful once headcount grows.

Growth Lever

No free plan means every prospect has to commit via trial, so the real lever is the gap between monthly and annual pricing pushing early commitment. Beyond that, expansion comes from adding agents as support teams grow and from feature-driven tier jumps — call center capabilities, advanced automation, and SLA-type features sit higher up, nudging teams past the entry tiers.

Want the strategist's read on the live page? Read the AI teardown of LiveAgent's pricing page →

LiveAgent Pricing FAQ

How much does LiveAgent cost?: Paid plans start at $19/mo, going up to $85/mo for larger teams.
Is there a free plan?: No free plan. But there is a free trial, so you can test it out before paying.
Can I try it before paying?: Yes — there's a free trial that lasts 30 days. You don't need a credit card to start.
How does the pricing work?: Straight per-agent pricing across four tiers, so cost scales linearly with headcount rather than ticket volume or contact count. You're paying for seats, not usage — which is simple to budget but doesn't flex if you've got a few power agents handling most of the load.
Is there a discount for annual billing?: Yes — you save up to 21% if you pay annually instead of month-to-month. They also mention: "Annual billing offers lower per-agent monthly price than monthly billing."
Which plan makes sense for me?: Small business at $19 covers the basics for a lean support team just getting off email; Medium at $35 is where you'd land once you need more automation and integrations; Large at $59 targets teams wanting deeper reporting and workflow control; Enterprise at $85 is for orgs that need dedicated support, higher security, or compliance guarantees. The upgrade trigger is usually feature-gating rather than agent count — teams hit a wall on automation rules or reporting depth before they hit a seat limit.

More Support pricing

All Support pricing →

Comparing LiveAgent to something specific? Try LiveAgent vs Botpress, LiveAgent vs Chaport, or LiveAgent vs Chatwoot. Or see the best LiveAgent alternatives, ranked.

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