LiveAgent Pricing (2026)

Straight per-agent pricing across four tiers — you're paying per seat, not per ticket volume or contact count, so cost scales linearly with headcount rather than support volume.

From $15/mo 4 plans per-seat Free trial Best LiveAgent alternatives → LiveAgent's competitors →
Small business
$15/mo per seat
Medium business Popular
$29/mo per seat
Large business
$49/mo per seat
Enterprise
$69/mo per seat
Verified Aug 01, 2026 Official pricing page
Screenshot of LiveAgent's pricing page showing its plans and prices
Their pricing page, captured Aug 01, 2026

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Small business

$15/mo per seat $10/mo per seat annual
  • AI Agents
  • Ticketing
  • Live chat
  • Knowledgebase
  • Customer Portal
  • Contact forms
  • Automation rules
  • Integrations
  • Multiple language support

Medium business

Popular
$29/mo per seat $19/mo per seat annual
  • AI Agents incl. full setup
  • Call center & IVR
  • Time Rules
  • Reports
  • Proactive chat invitations
  • Agent ratings
  • Sound configuration
  • Service levels (SLA)

Large business

$49/mo per seat $33/mo per seat annual
  • SSO
  • Custom roles
  • Time tracking & Audit log
  • Audit log
  • Facebook
  • Instagram
  • X
  • Viber
  • Telegram
  • WhatsApp

Enterprise

$69/mo per seat $46/mo per seat annual
  • Almost unlimited
  • Dedicated account manager
  • Priority support
  • Assisted channels integration
  • Branding Free
  • Custom billing setup
  • Service review call and reports
  • Scheduled release management

Does LiveAgent have a free plan?

No — there's no free-forever plan. There is a free trial that lasts 30 days, with no credit card required, and paid plans start at $15/mo.

Want free? Botpress, Chaport, and Chatwoot have free plans — see all LiveAgent alternatives →

AI Pricing Analysis

Pricing Model

Straight per-agent pricing across four tiers — you're paying per seat, not per ticket volume or contact count, so cost scales linearly with headcount rather than support volume.

Tier Strategy

Small Business ($15) covers basic ticketing for lean teams, while Medium ($29) adds automation and reporting once a team needs more than a shared inbox. Large ($49) and Enterprise ($69) exist for orgs that need advanced security, SLAs, or dedicated support — the jump usually happens when compliance or scale demands outstrip what the mid-tier offers.

Competitive Positioning

LiveAgent undercuts the Zendesk/Intercom crowd pretty aggressively, positioning itself as the budget-to-mid option for teams that want multi-channel support without enterprise-level spend. It's clearly gunning for cost-sensitive SMBs who'd otherwise get priced out of the bigger helpdesk platforms.

Growth Lever

No free plan means the trial is the only on-ramp, so conversion hinges on getting teams hooked during that window. Expansion after that is pure headcount — as support teams grow, seat costs multiply, and the 33% promo discount is clearly there to lock in annual commitments before prices normalize in 2027.

Want the strategist's read on the live page? Read the AI teardown of LiveAgent's pricing page →

LiveAgent Pricing FAQ

How much does LiveAgent cost?
Paid plans start at $15/mo, going up to $69/mo for larger teams.
Is there a free plan?
No free plan. But there is a free trial, so you can test it out before paying.
Can I try it before paying?
Yes — there's a free trial that lasts 30 days. You don't need a credit card to start.
How does the pricing work?
Straight per-agent pricing across four tiers — you're paying per seat, not per ticket volume or contact count, so cost scales linearly with headcount rather than support volume.
Is there a discount for annual billing?
Yes — you save up to 34% if you pay annually instead of month-to-month. They also mention: "Save 33% with annual billing."
Which plan makes sense for me?
Small Business ($15) covers basic ticketing for lean teams, while Medium ($29) adds automation and reporting once a team needs more than a shared inbox. Large ($49) and Enterprise ($69) exist for orgs that need advanced security, SLAs, or dedicated support — the jump usually happens when compliance or scale demands outstrip what the mid-tier offers.

More Support pricing

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Comparing LiveAgent to something specific? Try LiveAgent vs Botpress, LiveAgent vs Chaport, or LiveAgent vs Chatwoot. Or see the best LiveAgent alternatives, ranked.

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