Crisp Pricing (2026)

Flat rate per workspace, not per seat or per conversation — so a 3-person team and a 15-person team pay the same on a given tier. You're essentially buying access to feature tiers, not paying for volume, which is unusual in a category where most competitors meter by agents or chats.

From $45/mo 4 plans flat-rate Free plan Free trial Best Crisp alternatives → Crisp's competitors →
Free
$0/mo
Mini
$45/mo
Essentials
$95/mo
Plus Popular
$295/mo
Verified Aug 04, 2026 Official pricing page
Screenshot of Crisp's pricing page showing its plans and prices
Their pricing page, captured Aug 04, 2026

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Free

$0/mo
  • Website chat widget
  • 2 seats included
  • No AI credits included
  • Shared inbox
  • Mobile applications
  • Chat SDKs
  • Contact form
  • E-Commerce integrations
  • Push notifications

Mini

$45/mo
  • Shared email inbox
  • 4 seats included
  • Around 90 automated conversations
  • $ 5 included AI credits
  • Shortcuts
  • Chat triggers
  • Private notes
  • Custom email domain
  • Unlimited data retention
  • Internal search

Essentials

$95/mo
  • Customer data management
  • 10 seats included
  • Around 450 automated conversations
  • $ 25 included AI credits
  • Omnichannel inbox
  • Workflow automation builder
  • Omnichannel AI Chatbot
  • Knowledge base
  • Analytics
  • Routing rules & Assignment

Plus

Popular
$295/mo
  • AI-First Support Suite
  • 20+ seats (and more)
  • Around 1350 automated conversations
  • $ 75 included AI credits
  • Unlimited Task automations
  • Ticketing system
  • 100+ integrations
  • White labelling
  • Enhanced rate limits
  • Advanced analytics

Does Crisp have a free plan?

Yes: the Free plan is free forever, not a time-limited trial. When you outgrow it, paid plans start at $45/mo. Paid tiers also come with a free trial (14 days).

What the free plan includes

  • Website chat widget
  • 2 seats included
  • No AI credits included
  • Shared inbox
  • Mobile applications
  • Chat SDKs
  • Contact form
  • E-Commerce integrations
  • Push notifications

AI Pricing Analysis

Pricing Model

Flat rate per workspace, not per seat or per conversation — so a 3-person team and a 15-person team pay the same on a given tier. You're essentially buying access to feature tiers, not paying for volume, which is unusual in a category where most competitors meter by agents or chats.

Tier Strategy

Free is a real toe-dip for solo founders or tiny teams testing live chat, Mini fits small teams needing basic automation, Essentials targets growing support teams that need more advanced routing and integrations, and Plus is built for teams that need CRM-level features and heavier customization. The upgrade trigger isn't headcount or volume — it's hitting a feature ceiling, like needing better automation, more integrations, or advanced reporting that a lower tier locks out.

Competitive Positioning

Crisp sits firmly in the budget-to-mid-market range compared to Intercom or Drift, whose per-seat models can balloon fast for growing teams. They're clearly courting small businesses and startups that want unlimited agents without watching a seat counter, positioning flat-rate pricing as the antidote to per-seat anxiety.

Growth Lever

Expansion is feature-driven, not seat-driven — since pricing doesn't scale with team size, Crisp has to sell you on unlocking CRM tools, automation, multi-channel support, or advanced analytics to justify a tier jump. The real lever is convincing teams that their support workflow has outgrown what's available at the lower tier, not that they've added more people.

Want the strategist's read on the live page? Read the AI teardown of Crisp's pricing page →

Crisp Pricing FAQ

How much does Crisp cost?
Paid plans start at $45/mo, going up to $295/mo for larger teams. You can get started on the free plan before committing.
Is there a free plan?
Yes. The "Free" plan is free forever, not just a trial. You get website chat widget, 2 seats included, no ai credits included — plus 6 more features. It's enough to evaluate the product before upgrading.
Can I try it before paying?
Yes — there's a free trial that lasts 14 days.
How does the pricing work?
Flat rate per workspace, not per seat or per conversation — so a 3-person team and a 15-person team pay the same on a given tier. You're essentially buying access to feature tiers, not paying for volume, which is unusual in a category where most competitors meter by agents or chats.
Which plan makes sense for me?
Free is a real toe-dip for solo founders or tiny teams testing live chat, Mini fits small teams needing basic automation, Essentials targets growing support teams that need more advanced routing and integrations, and Plus is built for teams that need CRM-level features and heavier customization. The upgrade trigger isn't headcount or volume — it's hitting a feature ceiling, like needing better automation, more integrations, or advanced reporting that a lower tier locks out.

More Support pricing

All Support pricing →

Comparing Crisp to something specific? Try Crisp vs Intercom, Crisp vs Help Scout, or Crisp vs Botpress. Or see the best Crisp alternatives, ranked.

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