Crisp Pricing (2026)

Flat-rate per workspace, not per seat or per conversation — so a team of 3 or 30 pays the same price at a given tier. The value metric is basically feature access and workspace-level capability, not usage volume, which is unusual in a category where competitors often meter on contacts or chats.

From $45/mo 4 plans flat-rate Free plan Free trial Best Crisp alternatives → Crisp's competitors →
Free
$0/mo
Mini
$45/mo
Essentials
$95/mo
Plus Popular
$295/mo
Verified Sep 30, 2026 Official pricing page
Screenshot of Crisp's pricing page showing its plans and prices
Their pricing page, captured Sep 30, 2026

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Free

$0/mo
  • Website chat widget
  • 2 seats included
  • No AI credits included
  • Shared inbox
  • Mobile applications
  • Chat SDKs
  • Contact form
  • E-Commerce integrations
  • Push notifications

Mini

$45/mo
  • Shared email inbox
  • 4 seats included
  • Around 90 automated conversations
  • $ 5 included AI credits
  • Shortcuts
  • Chat triggers
  • Private notes
  • Custom email domain
  • Unlimited data retention
  • Internal search

Essentials

$95/mo
  • Customer data management
  • 10 seats included
  • Around 450 automated conversations
  • $ 25 included AI credits
  • Omnichannel inbox
  • Workflow automation builder
  • Omnichannel AI Chatbot
  • Knowledge base
  • Analytics
  • Routing rules & Assignment

Plus

Popular
$295/mo
  • AI-First Support Suite
  • 20+ seats (and more)
  • Around 1350 automated conversations
  • $ 75 included AI credits
  • Unlimited Task automations
  • Ticketing system
  • 100+ integrations
  • White labelling
  • Enhanced rate limits
  • Advanced analytics

Does Crisp have a free plan?

Yes: the Free plan is free forever, not a time-limited trial. When you outgrow it, paid plans start at $45/mo. Paid tiers also come with a free trial (14 days).

What the free plan includes

  • Website chat widget
  • 2 seats included
  • No AI credits included
  • Shared inbox
  • Mobile applications
  • Chat SDKs
  • Contact form
  • E-Commerce integrations
  • Push notifications

AI Pricing Analysis

Pricing Model

Flat-rate per workspace, not per seat or per conversation — so a team of 3 or 30 pays the same price at a given tier. The value metric is basically feature access and workspace-level capability, not usage volume, which is unusual in a category where competitors often meter on contacts or chats.

Tier Strategy

Free is a real toolkit for solo founders or tiny support teams testing the waters, Mini fits small teams needing basic automation, Essentials targets growing support orgs that need more advanced routing and integrations, and Plus is built for teams that need heavier customization and multi-channel scale. The upgrade trigger isn't seat count — it's hitting a feature ceiling (automation rules, integrations, chatbot capability) rather than running out of room for more people.

Competitive Positioning

Crisp sits in the budget-to-mid range compared to Intercom or Zendesk, whose per-seat pricing balloons fast for growing teams. They're clearly courting startups and small businesses that want live chat plus a real feature set without paying per-agent tolls as headcount grows.

Growth Lever

Since pricing doesn't scale with seats or volume, the upgrade driver is pure feature-gating — things like advanced chatbot automation, CRM features, and multi-channel unification are what push you from Mini to Essentials to Plus. Enterprise then unlocks the stuff volume-heavy or compliance-sensitive teams actually need: SLAs, custom rate limits, and dedicated onboarding.

Want the strategist's read on the live page? Read the AI teardown of Crisp's pricing page →

Crisp Pricing FAQ

How much does Crisp cost?
Paid plans start at $45/mo, going up to $295/mo for larger teams. You can get started on the free plan before committing.
Is there a free plan?
Yes. The "Free" plan is free forever, not just a trial. You get website chat widget, 2 seats included, no ai credits included — plus 6 more features. It's enough to evaluate the product before upgrading.
Can I try it before paying?
Yes — there's a free trial that lasts 14 days.
How does the pricing work?
Flat-rate per workspace, not per seat or per conversation — so a team of 3 or 30 pays the same price at a given tier. The value metric is basically feature access and workspace-level capability, not usage volume, which is unusual in a category where competitors often meter on contacts or chats.
Which plan makes sense for me?
Free is a real toolkit for solo founders or tiny support teams testing the waters, Mini fits small teams needing basic automation, Essentials targets growing support orgs that need more advanced routing and integrations, and Plus is built for teams that need heavier customization and multi-channel scale. The upgrade trigger isn't seat count — it's hitting a feature ceiling (automation rules, integrations, chatbot capability) rather than running out of room for more people.

More Support pricing

All Support pricing →

Comparing Crisp to something specific? Try Crisp vs Intercom, Crisp vs Help Scout, or Crisp vs Botpress. Or see the best Crisp alternatives, ranked.

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