Crisp vs Help Scout Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Crisp | Help Scout | |
|---|---|---|
| Starts at | $45/mo | $25/mo |
| Number of plans | 4 | 3 |
| Free plan | ||
| Free trial | ||
| Pricing model | flat-rate | per-seat |
Free
- Website chat widget
- 2 seats included
- No AI credits included
- Shared inbox
- Mobile applications
- Chat SDKs
- Contact form
- E-Commerce integrations
- Push notifications
Mini
- Shared email inbox
- 4 seats included
- Around 90 automated conversations
- $ 5 included AI credits
- Shortcuts
- Chat triggers
- Private notes
- Custom email domain
- Unlimited data retention
- Internal search
Essentials
- Customer data management
- 10 seats included
- Around 450 automated conversations
- $ 25 included AI credits
- Omnichannel inbox
- Workflow automation builder
- Omnichannel AI Chatbot
- Knowledge base
- Analytics
- Routing rules & Assignment
Plus
Popular- AI-First Support Suite
- 20+ seats (and more)
- Around 1350 automated conversations
- $ 75 included AI credits
- Unlimited Task automations
- Ticketing system
- 100+ integrations
- White labelling
- Enhanced rate limits
- Advanced analytics
Standard
- Multiple Inboxes
- Live chat and SMS
- WhatsApp, Instagram, and Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
Plus
Popular- Advanced workflows
- Two advanced SLA policies
- Secure customer portal
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, and HubSpot
- Internal teams
- Group conversations by company
Pro
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
- Strategic account manager
- Preferred pricing on Aircall
Crisp vs Help Scout FAQ
- Which one is cheaper?
- Help Scout is the cheaper option, starting at $25/mo vs $45/mo for Crisp.
- Can I use either one for free?
- Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.
- How do they charge?
- Different approach here. Crisp uses flat-rate pricing, while Help Scout goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Crisp: Crisp sits firmly in the budget-to-mid-market range compared to Intercom or Drift, whose per-seat models can balloon fast for growing teams. They're clearly courting small businesses and startups that want unlimited agents without watching a seat counter, positioning flat-rate pricing as the antidote to per-seat anxiety. Help Scout: At $25-75/seat, Help Scout sits mid-market — pricier than bare-bones tools like Freshdesk's entry plans but cheaper than Zendesk or Intercom at scale. They're chasing small-to-mid teams who want a polished, human-feeling tool without enterprise complexity or enterprise pricing.
Still deciding? See the best Crisp alternatives or the best Help Scout alternatives, ranked with verified pricing.
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