Help Scout Pricing (2026)

It's primarily per-seat across three tiers, but layered with usage-based charges for AI Answers ($0.75 per resolution) and flat add-on fees for extra Inboxes or Docs sites. So you're paying for headcount first, then bolting on costs as your support surface area grows.

From $25/mo 3 plans per-seat Free plan Free trial Best Help Scout alternatives → Help Scout's competitors →
Standard
$25/mo per seat
Plus Popular
$45/mo per seat
Pro
$75/mo per seat
Verified Aug 17, 2026 Official pricing page
Screenshot of Help Scout's pricing page showing its plans and prices
Their pricing page, captured Aug 17, 2026

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Standard

$25/mo per seat
  • Multiple Inboxes
  • Live chat and SMS
  • WhatsApp, Instagram, and Messenger
  • Multiple knowledge bases
  • One basic SLA policy
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant

Plus

Popular
$45/mo per seat
  • Advanced workflows
  • Two advanced SLA policies
  • Secure customer portal
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company

Pro

$75/mo per seat
  • Unlimited workflows
  • Unlimited SLA policies
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall

Does Help Scout have a free plan?

Yes: the Free plan is free forever, not a time-limited trial. When you outgrow it, paid plans start at $25/mo. Paid tiers also come with a free trial (15 days), no credit card required.

AI Pricing Analysis

Pricing Model

It's primarily per-seat across three tiers, but layered with usage-based charges for AI Answers ($0.75 per resolution) and flat add-on fees for extra Inboxes or Docs sites. So you're paying for headcount first, then bolting on costs as your support surface area grows.

Tier Strategy

Standard fits small teams just getting off shared inboxes, Plus targets growing teams that need light automation and reporting, and Pro is built for orgs needing advanced permissions, HIPAA compliance, or heavier customization. The jump usually happens when a team needs more workflow control than Standard allows, not because seats alone run out.

Competitive Positioning

At $25-75/seat, Help Scout sits mid-market — pricier than bare-bones tools like Freshdesk's entry plans but cheaper than Zendesk or Intercom at scale. They're chasing small-to-mid teams who want a polished, human-feeling tool without enterprise complexity or enterprise pricing.

Growth Lever

The real expansion lever is AI Answers — a usage-based add-on with a free trial hook that turns into ongoing per-resolution billing once teams lean on it for deflection. Extra Inboxes and Docs sites are the quieter second lever, nickel-and-diming teams that scale their support channels beyond the default setup.

Want the strategist's read on the live page? Read the AI teardown of Help Scout's pricing page →

Help Scout Pricing FAQ

How much does Help Scout cost?
Paid plans start at $25/mo, going up to $75/mo for larger teams. You can get started on the free plan before committing.
Is there a free plan?
Yes. The "Free" plan is free forever, not just a trial. It's enough to evaluate the product before upgrading.
Can I try it before paying?
Yes — there's a free trial that lasts 15 days. You don't need a credit card to start.
How does the pricing work?
It's primarily per-seat across three tiers, but layered with usage-based charges for AI Answers ($0.75 per resolution) and flat add-on fees for extra Inboxes or Docs sites. So you're paying for headcount first, then bolting on costs as your support surface area grows.
Is there a discount for annual billing?
16% off with annual billing.
Which plan makes sense for me?
Standard fits small teams just getting off shared inboxes, Plus targets growing teams that need light automation and reporting, and Pro is built for orgs needing advanced permissions, HIPAA compliance, or heavier customization. The jump usually happens when a team needs more workflow control than Standard allows, not because seats alone run out.

More Support pricing

All Support pricing →

Comparing Help Scout to something specific? Try Help Scout vs Intercom, Help Scout vs Zendesk, or Help Scout vs Crisp. Or see the best Help Scout alternatives, ranked.

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