Chatwoot Pricing (2026)

Straight per-agent pricing, so cost scales with headcount rather than conversation volume or contacts — that's the core value metric here. The wrinkle is Captain AI credits, which layer a usage-based charge ($20/1,000) on top of the seat fee once you start leaning on their AI features.

From $19/mo 4 plans per-seat Free plan Free trial Best Chatwoot alternatives → Chatwoot's competitors →
Hacker
$0/mo per seat
Startups
$19/mo per seat
Business Popular
$39/mo per seat
Enterprise
$99/mo per seat
Verified Aug 22, 2026 Official pricing page
Screenshot of Chatwoot's pricing page showing its plans and prices
Their pricing page, captured Aug 22, 2026

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Hacker

$0/mo
  • Conversations
  • Channels
  • Data retention

Startups

$19/mo per seat
  • Conversations
  • Channels
  • Captain AI
  • Help center
  • Data retention

Business

Popular
$39/mo per seat
  • Conversations
  • Channels
  • Voice
  • Captain AI
  • Help center
  • Teams
  • Automation rules
  • Data retention

Enterprise

$99/mo per seat
  • Conversations
  • Channels
  • Voice
  • Captain AI
  • Help center
  • Teams
  • Automation rules
  • SSO / SAML
  • Audit logs
  • Data retention

Does Chatwoot have a free plan?

Yes: the Hacker plan is free forever, not a time-limited trial. When you outgrow it, paid plans start at $19/mo. Paid tiers also come with a free trial (15 days).

What the free plan includes

  • Conversations
  • Channels
  • Data retention

AI Pricing Analysis

Pricing Model

Straight per-agent pricing, so cost scales with headcount rather than conversation volume or contacts — that's the core value metric here. The wrinkle is Captain AI credits, which layer a usage-based charge ($20/1,000) on top of the seat fee once you start leaning on their AI features.

Tier Strategy

Hacker is the classic open-source bait — free but clearly built for solo devs or hobby projects testing the waters. Startups is the real entry point for small support teams, Business kicks in once you need more advanced routing/reporting muscle, and Enterprise is for orgs that need SSO, compliance, and dedicated support — the jump usually happens when a team outgrows basic shared-inbox functionality and needs actual workflow controls.

Competitive Positioning

Chatwoot sits firmly in the budget-to-mid-tier bracket, especially compared to Intercom or Zendesk where per-seat costs can be 3-5x higher for similar tiers. They're clearly courting price-sensitive startups and teams that want an open-source alternative without sacrificing a polished UI.

Growth Lever

Seat count is the obvious lever since every added agent multiplies the bill directly, but the Captain AI credit system is the sneakier expansion path — once a team relies on AI-assisted replies or automation, that usage-based add-on can quietly outpace the base subscription cost.

Want the strategist's read on the live page? Read the AI teardown of Chatwoot's pricing page →

Chatwoot Pricing FAQ

How much does Chatwoot cost?
Paid plans start at $19/mo, going up to $99/mo for larger teams. You can get started on the free plan before committing.
Is there a free plan?
Yes. The "Hacker" plan is free forever, not just a trial. You get conversations, channels, data retention. It's enough to evaluate the product before upgrading.
Can I try it before paying?
Yes — there's a free trial that lasts 15 days.
How does the pricing work?
Straight per-agent pricing, so cost scales with headcount rather than conversation volume or contacts — that's the core value metric here. The wrinkle is Captain AI credits, which layer a usage-based charge ($20/1,000) on top of the seat fee once you start leaning on their AI features.
Which plan makes sense for me?
Hacker is the classic open-source bait — free but clearly built for solo devs or hobby projects testing the waters. Startups is the real entry point for small support teams, Business kicks in once you need more advanced routing/reporting muscle, and Enterprise is for orgs that need SSO, compliance, and dedicated support — the jump usually happens when a team outgrows basic shared-inbox functionality and needs actual workflow controls.

More Support pricing

All Support pricing →

Comparing Chatwoot to something specific? Try Chatwoot vs Botpress, Chatwoot vs Chaport, or Chatwoot vs Crisp. Or see the best Chatwoot alternatives, ranked.

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