Five9 Pricing (2026)

Per-concurrent-seat licensing stacked with usage-based charges on top, and there's a hard floor of 50 seats — so this isn't built for small teams testing the waters, it's built for contact centers with real volume from day one.

From $119/mo 5 plans per-seat Best Five9 alternatives → Five9's competitors →
Digital
$119/mo per seat
Core
$159/mo per seat
Plus
Contact Sales
Pro
Contact Sales
Enterprise
Contact Sales
Verified Sep 19, 2026 Official pricing page
Screenshot of Five9's pricing page showing its plans and prices
Their pricing page, captured Sep 19, 2026

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Digital

$119/mo per seat
  • Voice¹
  • Chat
  • Email
  • SMS/MMS¹
  • Social Messaging¹
  • AI Summaries
  • Live Transcription
  • AI Insights
  • AI Agent Assist
  • AI Knowledge
  • Blended Inbound/Outbound
  • Agent Desktop
  • Geo Redundancy
  • Recording
  • Dialer
  • CRM
  • UC
  • QM
  • WFM
  • Analytics
  • Full Platform
  • 24/7 World-Class Support

Core

$159/mo per seat
  • Voice¹
  • Chat
  • Email
  • SMS/MMS¹
  • Social Messaging¹
  • AI Summaries
  • Live Transcription
  • AI Insights
  • AI Agent Assist
  • AI Knowledge
  • Blended Inbound/Outbound
  • Agent Desktop
  • Geo Redundancy
  • Recording
  • Dialer
  • CRM
  • UC
  • QM
  • WFM
  • Analytics
  • Full Platform
  • 24/7 World-Class Support

Plus

Contact Sales
  • Voice¹
  • Chat
  • Email
  • SMS/MMS¹
  • Social Messaging¹
  • AI Summaries
  • Live Transcription
  • AI Insights
  • AI Agent Assist
  • AI Knowledge
  • Blended Inbound/Outbound
  • Agent Desktop
  • Geo Redundancy
  • Recording
  • Dialer
  • CRM
  • UC
  • QM
  • WFM
  • Analytics
  • Full Platform
  • 24/7 World-Class Support

Pro

Contact Sales
  • Voice¹
  • Chat
  • Email
  • SMS/MMS¹
  • Social Messaging¹
  • AI Summaries
  • Live Transcription
  • AI Insights
  • AI Agent Assist
  • AI Knowledge
  • Blended Inbound/Outbound
  • Agent Desktop
  • Geo Redundancy
  • Recording
  • Dialer
  • CRM
  • UC
  • QM
  • WFM
  • Analytics
  • Full Platform
  • 24/7 World-Class Support

Enterprise

Contact Sales
  • Voice¹
  • Chat
  • Email
  • SMS/MMS¹
  • Social Messaging¹
  • AI Summaries
  • Live Transcription
  • AI Insights
  • AI Agent Assist
  • AI Knowledge
  • Blended Inbound/Outbound
  • Agent Desktop
  • Geo Redundancy
  • Recording
  • Dialer
  • CRM
  • UC
  • QM
  • WFM
  • Analytics
  • Full Platform
  • 24/7 World-Class Support

Does Five9 have a free plan?

No. Five9 lists no free plan or trial on its pricing page. Paid plans start at $119/mo.

Want free? Botpress, Chaport, and Chatwoot have free plans: see all Five9 alternatives →

AI Pricing Analysis

Pricing Model

Per-concurrent-seat licensing stacked with usage-based charges on top, and there's a hard floor of 50 seats — so this isn't built for small teams testing the waters, it's built for contact centers with real volume from day one.

Tier Strategy

Digital and Core are entry points for teams that just need basic omnichannel or voice functionality, but the moment you need workflow automation, AI tools, or deeper integrations, you're pushed into Plus/Pro/Enterprise — and those are all gated behind a sales call, so the upgrade path becomes a negotiation rather than a click.

Competitive Positioning

With a 50-seat minimum and no published pricing past $159, Five9 is clearly chasing mid-market and enterprise contact centers, not SMBs — they're competing with the likes of NICE and Genesys on capability, not with cheaper self-serve tools like Talkdesk's lower tiers.

Growth Lever

Growth here comes from seat count and usage volume by default, but the real expansion money is in AI features, workflow automation, and advanced analytics that only unlock once you're negotiating custom pricing — so Five9 is betting on locking you in with volume first, then upselling capability later.

Want the strategist's read on the live page? Read the AI teardown of Five9's pricing page →

Five9 Pricing FAQ

How much does Five9 cost?
Paid plans start at $119/mo, going up to $159/mo for larger teams. There's also an Enterprise tier with custom pricing.
Is there a free plan?
No free plan. You'll need to commit to a paid plan to get started.
Can I try it before paying?
Not at the moment. There's no free trial or free plan listed on their pricing page.
How does the pricing work?
Per-concurrent-seat licensing stacked with usage-based charges on top, and there's a hard floor of 50 seats — so this isn't built for small teams testing the waters, it's built for contact centers with real volume from day one.
Which plan makes sense for me?
Digital and Core are entry points for teams that just need basic omnichannel or voice functionality, but the moment you need workflow automation, AI tools, or deeper integrations, you're pushed into Plus/Pro/Enterprise — and those are all gated behind a sales call, so the upgrade path becomes a negotiation rather than a click.

More Support pricing

All Support pricing →

Comparing Five9 to something specific? Try Five9 vs Botpress, Five9 vs Chaport, or Five9 vs Chatwoot. Or see the best Five9 alternatives, ranked.

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