Five9 Pricing (2026)
Per-concurrent-seat licensing stacked with usage-based charges on top, and there's a hard floor of 50 seats — so this isn't built for small teams testing the waters, it's built for contact centers with real volume from day one.
- Digital
- $119/mo per seat
- Core
- $159/mo per seat
- Plus
- Contact Sales
- Pro
- Contact Sales
- Enterprise
- Contact Sales
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Digital
- Voice¹
- Chat
- SMS/MMS¹
- Social Messaging¹
- AI Summaries
- Live Transcription
- AI Insights
- AI Agent Assist
- AI Knowledge
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- CRM
- UC
- QM
- WFM
- Analytics
- Full Platform
- 24/7 World-Class Support
Core
- Voice¹
- Chat
- SMS/MMS¹
- Social Messaging¹
- AI Summaries
- Live Transcription
- AI Insights
- AI Agent Assist
- AI Knowledge
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- CRM
- UC
- QM
- WFM
- Analytics
- Full Platform
- 24/7 World-Class Support
Plus
- Voice¹
- Chat
- SMS/MMS¹
- Social Messaging¹
- AI Summaries
- Live Transcription
- AI Insights
- AI Agent Assist
- AI Knowledge
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- CRM
- UC
- QM
- WFM
- Analytics
- Full Platform
- 24/7 World-Class Support
Pro
- Voice¹
- Chat
- SMS/MMS¹
- Social Messaging¹
- AI Summaries
- Live Transcription
- AI Insights
- AI Agent Assist
- AI Knowledge
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- CRM
- UC
- QM
- WFM
- Analytics
- Full Platform
- 24/7 World-Class Support
Enterprise
- Voice¹
- Chat
- SMS/MMS¹
- Social Messaging¹
- AI Summaries
- Live Transcription
- AI Insights
- AI Agent Assist
- AI Knowledge
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- CRM
- UC
- QM
- WFM
- Analytics
- Full Platform
- 24/7 World-Class Support
Does Five9 have a free plan?
No. Five9 lists no free plan or trial on its pricing page. Paid plans start at $119/mo.
Want free? Botpress, Chaport, and Chatwoot have free plans: see all Five9 alternatives →
AI Pricing Analysis
Pricing Model
Per-concurrent-seat licensing stacked with usage-based charges on top, and there's a hard floor of 50 seats — so this isn't built for small teams testing the waters, it's built for contact centers with real volume from day one.
Tier Strategy
Digital and Core are entry points for teams that just need basic omnichannel or voice functionality, but the moment you need workflow automation, AI tools, or deeper integrations, you're pushed into Plus/Pro/Enterprise — and those are all gated behind a sales call, so the upgrade path becomes a negotiation rather than a click.
Competitive Positioning
With a 50-seat minimum and no published pricing past $159, Five9 is clearly chasing mid-market and enterprise contact centers, not SMBs — they're competing with the likes of NICE and Genesys on capability, not with cheaper self-serve tools like Talkdesk's lower tiers.
Growth Lever
Growth here comes from seat count and usage volume by default, but the real expansion money is in AI features, workflow automation, and advanced analytics that only unlock once you're negotiating custom pricing — so Five9 is betting on locking you in with volume first, then upselling capability later.
Want the strategist's read on the live page? Read the AI teardown of Five9's pricing page →
Five9 Pricing FAQ
- How much does Five9 cost?
- Paid plans start at $119/mo, going up to $159/mo for larger teams. There's also an Enterprise tier with custom pricing.
- Is there a free plan?
- No free plan. You'll need to commit to a paid plan to get started.
- Can I try it before paying?
- Not at the moment. There's no free trial or free plan listed on their pricing page.
- How does the pricing work?
- Per-concurrent-seat licensing stacked with usage-based charges on top, and there's a hard floor of 50 seats — so this isn't built for small teams testing the waters, it's built for contact centers with real volume from day one.
- Which plan makes sense for me?
- Digital and Core are entry points for teams that just need basic omnichannel or voice functionality, but the moment you need workflow automation, AI tools, or deeper integrations, you're pushed into Plus/Pro/Enterprise — and those are all gated behind a sales call, so the upgrade path becomes a negotiation rather than a click.
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Comparing Five9 to something specific? Try Five9 vs Botpress, Five9 vs Chaport, or Five9 vs Chatwoot. Or see the best Five9 alternatives, ranked.
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