How much does Freshservice cost?

Paid plans start at $19/mo, going up to $99/mo for larger teams. There's also an Enterprise tier with custom pricing.

Is there a free plan?

No free plan. But there is a free trial, so you can test it out before paying.

Can I try it before paying?

Yes — there's a free trial that lasts 14 days. You don't need a credit card to start.

Freshservice Pricing (2026)

Pure per-seat pricing billed per agent/month — you're paying for each support agent using the platform, not tickets volume or contacts. Annual commitment gets you 20% off, which is a meaningful nudge toward lock-in.

From $19/mo 4 plans per-seat Free trial

Starter: $19/mo per seat
Growth: $49/mo per seat
Pro: $99/mo per seat
Enterprise: Contact Sales

Verified Jul 25, 2026 Official pricing page

Screenshot of Freshservice's pricing page showing its plans and prices — Their pricing page, captured Jul 25, 2026

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Starter

$19/mo per seat

Knowledge management
Task management
Support portal
Omnichannel support

Growth

$49/mo per seat

Service catalog
SLA management
On-call management
Cloud management

Pro

$99/mo per seat

Problem management
Change management
Major incident management
Workload management
Release management
Employee journeys
Freddy AI Copilot

Enterprise

Contact Sales

Sandbox
Audit logs
Freddy AI Agent (Classic)
Freddy AI Insights
Freddy AI Copilot

AI Pricing Analysis

Pricing Model

Tier Strategy

Starter ($19) is bare-bones for small teams just getting off spreadsheets; Growth ($49) is where most scaling teams land once they need automation and SLA management. Pro ($99) is the real inflection point — it unlocks AI Copilot as an add-on, signaling it's built for ops-mature teams who want to layer in AI without going full Enterprise.

Competitive Positioning

Freshservice sits in the mid-market sweet spot — cheaper than ServiceNow by a mile, but priced above Zoho Desk and basic helpdesks. They're clearly gunning for IT teams at mid-size companies who find Jira Service Management too dev-centric and ServiceNow too heavy.

Growth Lever

The AI Copilot add-on at $29/agent/month on top of Pro ($99) is a sharp expansion play — a 10-agent team suddenly adds $290/mo just for AI features. The Enterprise tier baking in Freddy AI as included is the classic land-and-expand trap: get hooked on AI at Pro, then upgrade to Enterprise to stop paying the add-on tax.

Freshservice Pricing FAQ

How much does Freshservice cost?: Paid plans start at $19/mo, going up to $99/mo for larger teams. There's also an Enterprise tier with custom pricing.
Is there a free plan?: No free plan. But there is a free trial, so you can test it out before paying.
Can I try it before paying?: Yes — there's a free trial that lasts 14 days. You don't need a credit card to start.
How does the pricing work?: Pure per-seat pricing billed per agent/month — you're paying for each support agent using the platform, not tickets volume or contacts. Annual commitment gets you 20% off, which is a meaningful nudge toward lock-in.
Is there a discount for annual billing?: Save 20% with annual billing.
Which plan makes sense for me?: Starter ($19) is bare-bones for small teams just getting off spreadsheets; Growth ($49) is where most scaling teams land once they need automation and SLA management. Pro ($99) is the real inflection point — it unlocks AI Copilot as an add-on, signaling it's built for ops-mature teams who want to layer in AI without going full Enterprise.

More Support pricing

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Comparing Freshservice to something specific? Try Freshservice vs Botpress, Freshservice vs Chaport, or Freshservice vs Chatwoot.

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