Freshservice Pricing (2026)

Straight per-agent pricing, so cost scales with headcount on your support desk rather than ticket volume or contacts managed. Freddy AI Copilot sits outside the base price entirely — it's a $29/agent add-on, meaning AI features aren't baked into what you're already paying for even at Pro.

From $19/mo 4 plans per-seat Free trial Best Freshservice alternatives → Freshservice's competitors →
Starter
$19/mo per seat
Growth
$49/mo per seat
Pro
$99/mo per seat
Enterprise
Contact Sales
Verified Aug 22, 2026 Official pricing page
Screenshot of Freshservice's pricing page showing its plans and prices
Their pricing page, captured Aug 22, 2026

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Starter

$19/mo per seat
  • Incident management
  • Knowledge management
  • Task management
  • Support portal

Growth

$49/mo per seat
  • Service catalog
  • SLA management
  • On-call management
  • Cloud management

Pro

$99/mo per seat
  • Problem management
  • Change management
  • Major incident management
  • Workload management
  • Release management
  • Employee journeys
  • Freddy AI Copilot

Enterprise

Contact Sales
  • Sandbox
  • Audit logs
  • Freddy AI Agent (Classic)
  • Freddy AI Insights
  • Freddy AI Copilot

Does Freshservice have a free plan?

No. There's no free-forever plan. There is a free trial, and paid plans start at $19/mo.

Want free? Botpress, Chaport, and Chatwoot have free plans: see all Freshservice alternatives →

AI Pricing Analysis

Pricing Model

Straight per-agent pricing, so cost scales with headcount on your support desk rather than ticket volume or contacts managed. Freddy AI Copilot sits outside the base price entirely — it's a $29/agent add-on, meaning AI features aren't baked into what you're already paying for even at Pro.

Tier Strategy

Starter is bare-bones ticketing for small teams just getting off email or spreadsheets, while Growth adds the automation and SLA management that a scaling team needs to stop drowning in manual triage. Pro is where things get interesting — it's aimed at teams needing ITIL processes like change and release management, and Enterprise exists mainly for orgs that want Freddy AI bundled in plus unlimited approval workflows and custom roles.

Competitive Positioning

Freshservice lands in the mid-market sweet spot — pricier than bare-bones help desk tools but noticeably cheaper than heavyweight ITSM platforms like ServiceNow that require enterprise procurement cycles. They're clearly chasing IT teams who want ITIL-flavored service management without the six-figure implementation that comes with legacy players.

Growth Lever

The real expansion lever is Freddy AI — charging $29/agent on top of Pro pricing means AI capability becomes its own upsell path independent of seat count, which is unusual for the category. Beyond that, ITIL depth (change management, release management, custom objects) is what pushes teams from Growth to Pro, and the 'Freddy AI included' badge on Enterprise is clearly baiting larger accounts to skip the add-on math entirely.

Want the strategist's read on the live page? Read the AI teardown of Freshservice's pricing page →

Freshservice Pricing FAQ

How much does Freshservice cost?
Paid plans start at $19/mo, going up to $99/mo for larger teams. There's also an Enterprise tier with custom pricing.
Is there a free plan?
No free plan. But there is a free trial, so you can test it out before paying.
Can I try it before paying?
Yes — there's a free trial.
How does the pricing work?
Straight per-agent pricing, so cost scales with headcount on your support desk rather than ticket volume or contacts managed. Freddy AI Copilot sits outside the base price entirely — it's a $29/agent add-on, meaning AI features aren't baked into what you're already paying for even at Pro.
Is there a discount for annual billing?
Save 20% with annual billing.
Which plan makes sense for me?
Starter is bare-bones ticketing for small teams just getting off email or spreadsheets, while Growth adds the automation and SLA management that a scaling team needs to stop drowning in manual triage. Pro is where things get interesting — it's aimed at teams needing ITIL processes like change and release management, and Enterprise exists mainly for orgs that want Freddy AI bundled in plus unlimited approval workflows and custom roles.

More Support pricing

All Support pricing →

Comparing Freshservice to something specific? Try Freshservice vs Botpress, Freshservice vs Chaport, or Freshservice vs Chatwoot. Or see the best Freshservice alternatives, ranked.

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