Freshservice Pricing (2026)

Straight per-agent pricing, so cost scales with headcount on the support team rather than ticket volume or customer count. The Freddy AI Copilot sits outside the core tiers as a flat $29/agent add-on, meaning AI capability is monetized separately from the base plan you're already paying seats for.

From $19/mo 4 plans per-seat Free trial Best Freshservice alternatives → Freshservice's competitors →
Starter
$19/mo per seat
Growth
$49/mo per seat
Pro
$99/mo per seat
Enterprise
Contact Sales
Verified Sep 19, 2026 Official pricing page
Screenshot of Freshservice's pricing page showing its plans and prices
Their pricing page, captured Sep 19, 2026

Stop checking your competitors manually.

Outmano watches your competitors' pricing, features, roadmaps and reviews. Every Monday, you get one brief on what changed.

Try Outmano free »

14-day free trial

Starter

$19/mo per seat
  • Incident management
  • Knowledge management
  • Task management
  • Support portal

Growth

$49/mo per seat
  • Service catalog
  • SLA management
  • On-call management
  • Cloud management

Pro

$99/mo per seat
  • Problem management
  • Change management
  • Major incident management
  • Workload management
  • Release management
  • Employee journeys
  • Freddy AI Copilot

Enterprise

Contact Sales
  • Sandbox
  • Audit logs
  • Freddy AI Agent (Classic)
  • Freddy AI Insights
  • Freddy AI Copilot

Does Freshservice have a free plan?

No. There's no free-forever plan. There is a free trial, and paid plans start at $19/mo.

Want free? Botpress, Chaport, and Chatwoot have free plans: see all Freshservice alternatives →

AI Pricing Analysis

Pricing Model

Straight per-agent pricing, so cost scales with headcount on the support team rather than ticket volume or customer count. The Freddy AI Copilot sits outside the core tiers as a flat $29/agent add-on, meaning AI capability is monetized separately from the base plan you're already paying seats for.

Tier Strategy

Starter is a bare-bones landing pad for small teams just moving off email or spreadsheets, while Growth adds the automation and reporting a scaling helpdesk needs. Pro is where things get interesting — it's built for teams wanting AI assistance and more mature workflows, and Enterprise exists for orgs that need custom SLAs, advanced security, or multi-department ITSM setups that justify a sales conversation.

Competitive Positioning

At $19-99/agent, Freshservice lands squarely in the mid-market — cheaper than heavyweight ITSM plays like ServiceNow but pricier than bare-bones help desk tools. They're clearly chasing IT teams that want ITIL-grade functionality without the enterprise price tag or implementation slog.

Growth Lever

Seat count is the obvious lever since every plan is per-agent, but the real upsell engine is Freddy AI — locked behind Pro and Enterprise and priced separately, it's the wedge that pushes teams to add spend even without growing headcount. Feature gating between tiers (advanced automation, custom roles, deeper reporting) also nudges teams from Growth to Pro as their ticket complexity increases.

Want the strategist's read on the live page? Read the AI teardown of Freshservice's pricing page →

Freshservice Pricing FAQ

How much does Freshservice cost?
Paid plans start at $19/mo, going up to $99/mo for larger teams. There's also an Enterprise tier with custom pricing.
Is there a free plan?
No free plan. But there is a free trial, so you can test it out before paying.
Can I try it before paying?
Yes — there's a free trial.
How does the pricing work?
Straight per-agent pricing, so cost scales with headcount on the support team rather than ticket volume or customer count. The Freddy AI Copilot sits outside the core tiers as a flat $29/agent add-on, meaning AI capability is monetized separately from the base plan you're already paying seats for.
Which plan makes sense for me?
Starter is a bare-bones landing pad for small teams just moving off email or spreadsheets, while Growth adds the automation and reporting a scaling helpdesk needs. Pro is where things get interesting — it's built for teams wanting AI assistance and more mature workflows, and Enterprise exists for orgs that need custom SLAs, advanced security, or multi-department ITSM setups that justify a sales conversation.

More Support pricing

All Support pricing →

Comparing Freshservice to something specific? Try Freshservice vs Botpress, Freshservice vs Chaport, or Freshservice vs Chatwoot. Or see the best Freshservice alternatives, ranked.

Set it up once. Get a plan every week.

Add the competitors you care about. Outmano keeps watching them, so you can stop checking their sites.

Try Outmano free »

14-day free trial