Freshservice vs Botpress Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshservice | Botpress | |
|---|---|---|
| Starts at | $19/mo | $150/mo |
| Number of plans | 4 | 4 |
| Free plan | — | |
| Free trial | — | |
| Pricing model | per-seat | usage-based |
Starter
- Incident management
- Knowledge management
- Task management
- Support portal
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Free
- 3 seats
- 3 AI agents
- Resolution SLA
- Help Center
- Community support
Plus
Popular- $25 AI usage included
- Unlimited AI agents
- Whitelabel webchat
- Help Center + custom domain
- Technical support via live chat
Team
- $150 AI usage included
- Unlimited seats
- Teams, routing & RBAC
- Team analytics
- Real-time collaboration
Enterprise
- Dedicated support
- Uptime SLA
- Security review
- Custom storage
- Voice channel
Freshservice vs Botpress FAQ
- Which one is cheaper?
- Freshservice starts lower at $19/mo, compared to $150/mo for Botpress.
- Can I use either one for free?
- Botpress has a free plan. Freshservice doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. Freshservice uses per-seat pricing, while Botpress goes with usage-based. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Freshservice: Freshservice lands in the mid-market sweet spot — pricier than bare-bones help desk tools but noticeably cheaper than heavyweight ITSM platforms like ServiceNow that require enterprise procurement cycles. They're clearly chasing IT teams who want ITIL-flavored service management without the six-figure implementation that comes with legacy players. Botpress: At $150-750/mo, Botpress sits mid-to-premium in the conversational AI space, priced well above bare-bones chatbot builders but below heavyweight enterprise platforms with dedicated CSMs. The lack of a free trial and hidden non-annual pricing suggests they're optimizing for committed buyers who've already done their homework, not casual shoppers comparing options.
Still deciding? See the best Freshservice alternatives or the best Botpress alternatives, ranked with verified pricing.
Keep tabs on both.
We'll monitor pricing changes for Freshservice and Botpress and let you know when something moves. See how competitor pricing monitoring works.