Best Freshservice Alternatives (2026)
Looking for something other than Freshservice for support? Here are the 10 alternatives we track, ranked, with verified pricing for each.
Pricing verified Sep 02, 2026
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Freshservice alternatives at a glance
| Product | Entry price | Plans | Free plan | Free trial |
|---|---|---|---|---|
| Freshservice this page's subject | $19/mo | 4 | No | Yes |
| Botpress | $150/mo | 4 | Yes | No |
| Chaport | $39/mo | 3 | Yes | Yes |
| Chatwoot | $19/mo | 4 | Yes | Yes |
| Crisp | $45/mo | 5 | Yes | Yes |
| DevRev | Custom | 3 | Yes | No |
| Five9 | $119/mo | 5 | No | No |
| Freshdesk | $19/mo | 3 | No | Yes |
| Front | $25/mo | 3 | No | Yes |
| Genesys | $75/mo | 4 | No | No |
| Groove | $1/mo | 1 | No | No |
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Botpress
SupportAI agent platform for developers.
At $150-750/mo, Botpress sits mid-to-premium in the conversational AI space, priced well above bare-bones chatbot builders but below heavyweight enterprise platforms with dedicated CSMs. The lack of a free trial and hidden non-annual pricing suggests they're optimizing for committed buyers who've already done their homework, not casual shoppers comparing options.
Plans: Free $0/mo · Plus $150/mo · Team $750/mo · Enterprise Contact Sales
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Chaport
SupportModern live chat for websites.
Chaport sits in the budget-to-mid tier of the live chat space — cheaper than Intercom or Drift by a wide margin, closer to Tawk.to/Crisp territory. They're clearly courting small businesses and startups that want chat without SaaS sticker shock, not enterprise buyers.
Plans: Free $0/mo per seat · Pro $39/mo per seat · Unlimited $129/mo per seat
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Chatwoot
SupportOpen-source customer engagement.
Chatwoot sits firmly in the budget-to-mid-tier bracket, especially compared to Intercom or Zendesk where per-seat costs can be 3-5x higher for similar tiers. They're clearly courting price-sensitive startups and teams that want an open-source alternative without sacrificing a polished UI.
Plans: Hacker $0/mo per seat · Startups $19/mo per seat · Business $39/mo per seat · Enterprise $99/mo per seat
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Crisp
SupportAll-in-one customer messaging.
Plans: Free $0/mo · Mini $45/mo · Essentials $95/mo · Plus $295/mo · Enterprise Contact Sales
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DevRev
SupportSupport and product on one AI-native platform.
Hard to peg them as cheap or premium when two of three tiers hide the price tag — that opacity itself is the positioning move, aimed at buyers who expect enterprise-style negotiation rather than a credit card swipe. They're competing less on being the 'affordable Zendesk alternative' and more on being the AI-native platform that justifies a custom quote.
Plans: Mini $0/mo · Pro Contact Sales · Max Contact Sales
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Five9
SupportIntelligent cloud contact center.
With a 50-seat minimum and no published pricing past $159, Five9 is clearly chasing mid-market and enterprise contact centers, not SMBs — they're competing with the likes of NICE and Genesys on capability, not with cheaper self-serve tools like Talkdesk's lower tiers.
Plans: Digital $119/mo per seat · Core $159/mo per seat · Plus Contact Sales · Pro Contact Sales · Enterprise Contact Sales
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Freshdesk
SupportCustomer support and ticketing.
Freshdesk plays the middle-market card — cheaper entry point than Zendesk but not positioning as a budget tool like Help Scout. It's clearly aimed at teams that outgrew free/cheap tools but don't want Zendesk's enterprise price tag or complexity.
Plans: Growth $19/mo per seat · Pro $55/mo per seat · Enterprise $89/mo per seat
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Front
SupportCustomer communication platform.
Plans: Starter $25/mo per seat · Professional $65/mo per seat · Enterprise $105/mo per seat
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Genesys
SupportEnterprise contact center and CX.
Genesys sits at the premium end of the contact-center-as-a-service market — pricier than Five9 or Talkdesk entry tiers and way above lightweight helpdesk-style tools like Zendesk or Freshdesk — targeting large, complex contact centers that need enterprise-grade routing and compliance, not SMBs kicking the tires.
Plans: Genesys Cloud CX 1 $75/mo per seat · Genesys Cloud CX 2 $115/mo per seat · Genesys Cloud CX 3 $155/mo per seat · Genesys Cloud CX 4 $240/mo per seat
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Groove
SupportShared inbox for small support teams.
Ditching seat fees is the wedge here — it's a direct shot at Zendesk and Intercom, where costs balloon as you add agents. Groove's pitching itself as the smarter economic choice for teams that want to scale headcount without scaling their software bill, though the $3K annual floor means they're not chasing the smallest teams.
Plans: Per-ticket pricing $1/mo
None of these fit? See every support tool we price →
Freshservice Alternatives FAQ
- What is the best alternative to Freshservice?
- Botpress is the closest Freshservice alternative we track for support. Paid plans start at $150/mo, and there is a free plan to start on. Chaport and Chatwoot are also worth a look.
- Are there free alternatives to Freshservice?
- Yes — Botpress, Chaport, Chatwoot and 2 more offer a free plan, so you can switch without paying up front.
- How much do Freshservice alternatives cost?
- Entry prices range from $1/mo (Groove) to $150/mo (Botpress). Each product page has the full verified tier breakdown.
- Is there a cheaper alternative to Freshservice?
- Yes — Freshservice starts at $19/mo, while Groove ($1/mo) starts lower.
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