Freshdesk vs Freshservice Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshdesk | Freshservice | |
|---|---|---|
| Starts at | $19/mo | $19/mo |
| Number of plans | 3 | 4 |
| Free plan | — | |
| Free trial | ||
| Pricing model | per-seat | per-seat |
Growth
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Multilingual Help Desk
Pro
Popular- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Multilingual Help Desk
- Collaborators
- AI Agent Studio
- Email AI Agent
- Improve performance
Enterprise
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Multilingual Help Desk
- Collaborators
- AI Agent Studio
- Email AI Agent
- Improve performance
Starter
- Knowledge management
- Task management
- Support portal
- Omnichannel support
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Freshdesk vs Freshservice FAQ
- Which one is cheaper?
- They both start at the same price — $19/mo. The difference is in what you get at each tier.
- Can I use either one for free?
- Freshdesk has a free plan. Freshservice doesn't — though they do offer a free trial.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Freshdesk: Freshdesk sits in the mid-market sweet spot, undercutting Zendesk Suite (which starts around $55 just for Growth-equivalent features) while staying above bare-bones tools like Groove or Help Scout. They're clearly targeting SMBs and mid-market teams who find Zendesk expensive but have outgrown lightweight helpdesks. Freshservice: Freshservice sits in the mid-market sweet spot — cheaper than ServiceNow by a mile, but priced above Zoho Desk and basic helpdesks. They're clearly gunning for IT teams at mid-size companies who find Jira Service Management too dev-centric and ServiceNow too heavy.
Still deciding? See the best Freshdesk alternatives or the best Freshservice alternatives, ranked with verified pricing.
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