Freshdesk vs Freshservice Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshdesk | Freshservice | |
|---|---|---|
| Starts at | $19/mo | $19/mo |
| Number of plans | 3 | 4 |
| Free plan | — | — |
| Free trial | ||
| Pricing model | per-seat | per-seat |
Growth
- Freddy AI Agent (first 500 sessions included)
- Ticketing & shared inbox
- Customer portal & knowledge base
- Out-of-the-box analytics & reporting
- Threads & tasks
- Roles & permissions
Pro
Popular- Freddy AI Agent (first 500 sessions included)
- Multilingual helpdesk
- Custom dashboards & reporting
- Intelligent routing
- Multiple SLA policies
- External collaborators
Enterprise
- Freddy AI Agent (first 500 sessions included)
- Freddy AI Insights
- Skill-based routing
- Sandbox
- Audit logs
- Allowed domains & IP whitelisting
Starter
- Incident management
- Knowledge management
- Task management
- Support portal
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Freshdesk vs Freshservice FAQ
- Which one is cheaper?
- They both start at the same price — $19/mo. The difference is in what you get at each tier.
- Can I use either one for free?
- Neither has a free plan. But Freshdesk and Freshservice offer a free trial.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Freshdesk: Freshdesk plays the middle-market card — cheaper entry point than Zendesk but not positioning as a budget tool like Help Scout. It's clearly aimed at teams that outgrew free/cheap tools but don't want Zendesk's enterprise price tag or complexity. Freshservice: Freshservice lands in the mid-market sweet spot — pricier than bare-bones help desk tools but noticeably cheaper than heavyweight ITSM platforms like ServiceNow that require enterprise procurement cycles. They're clearly chasing IT teams who want ITIL-flavored service management without the six-figure implementation that comes with legacy players.
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