DevRev vs Freshservice Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| DevRev pricing | Freshservice pricing | |
|---|---|---|
| Starts at | Custom | $19/mo |
| Number of plans | 3 | 4 |
| Free plan | — | |
| Free trial | — | |
| Pricing model | hybrid | per-seat |
Price is one row. To weigh the features too, use our feature comparison template →
Mini
Pro
Max
Starter
- Incident management
- Knowledge management
- Task management
- Support portal
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
DevRev vs Freshservice FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- DevRev has a free plan. Freshservice doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. DevRev uses hybrid pricing, while Freshservice goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. DevRev: By keeping Pro and Max prices opaque, DevRev signals it's playing in the mid-to-enterprise range, competing more with Zendesk/Intercom's higher tiers than with lean helpdesk tools. Hiding the number is a classic 'we're premium, let's talk' move rather than a race-to-the-bottom self-serve play. Freshservice: At $19-99/agent, Freshservice lands squarely in the mid-market — cheaper than heavyweight ITSM plays like ServiceNow but pricier than bare-bones help desk tools. They're clearly chasing IT teams that want ITIL-grade functionality without the enterprise price tag or implementation slog.
Still deciding? See the best DevRev alternatives or the best Freshservice alternatives, ranked with verified pricing.
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