Freshservice vs Front Pricing (2026)

How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.

Freshservice pricing Front pricing
Starts at $19/mo $25/mo
Number of plans 4 3
Free plan — —
Free trial
Pricing model per-seat per-seat

Price is one row. To weigh the features too, use our feature comparison template →

Freshservice pricing

Official page

Starter

$19/mo
  • Incident management
  • Knowledge management
  • Task management
  • Support portal

Growth

$49/mo
  • Service catalog
  • SLA management
  • On-call management
  • Cloud management

Pro

$99/mo
  • Problem management
  • Change management
  • Major incident management
  • Workload management
  • Release management
  • Employee journeys
  • Freddy AI Copilot

Enterprise

Custom
  • Sandbox
  • Audit logs
  • Freddy AI Agent (Classic)
  • Freddy AI Insights
  • Freddy AI Copilot

Front pricing

Official page

Starter

$25/mo
  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base
  • AI add-ons available

Professional

$65/mo
  • Omnichannel (email, SMS, social, etc.)
  • Macros and up to 20 automation rules
  • Advanced analytics
  • Multiple workspaces, SSO, and SCIM
  • AI add-ons available

Enterprise

Popular
$105/mo
  • Smart rules
  • Unlimited rules and macros
  • Multi-language knowledge base
  • Custom roles and permissions
  • AI Copilot, QA, and CSAT included

Freshservice vs Front FAQ

Which one is cheaper?
Freshservice starts lower at $19/mo, compared to $25/mo for Front.
Can I use either one for free?
Neither has a free plan. But Freshservice and Front offer a free trial.
How do they charge?
Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
Which one is a better deal?
Depends on what you need. Freshservice: At $19-99/agent, Freshservice lands squarely in the mid-market — cheaper than heavyweight ITSM plays like ServiceNow but pricier than bare-bones help desk tools. They're clearly chasing IT teams that want ITIL-grade functionality without the enterprise price tag or implementation slog.

Still deciding? See the best Freshservice alternatives or the best Front alternatives, ranked with verified pricing.

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