Crisp vs Freshservice Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Crisp | Freshservice | |
|---|---|---|
| Starts at | $45/mo | $19/mo |
| Number of plans | 4 | 4 |
| Free plan | — | |
| Free trial | ||
| Pricing model | flat-rate | per-seat |
Free
- Website chat widget
- Shared inbox
- Mobile applications
- Chat SDKs
- Contact form
- E-Commerce integrations
- Push notifications
Mini
- Shared email inbox
- Shortcuts
- Chat triggers
- Private notes
- Custom email domain
- Unlimited data retention
- Internal search
Essentials
- Customer data management
- Omnichannel inbox
- Workflow automation builder
- Omnichannel AI Chatbot
- Knowledge base
- Analytics
- Routing rules & Assignment
Plus
Popular- AI-First Support Suite
- Unlimited Task automations
- Ticketing system
- 100+ integrations
- White labelling
- Enhanced rate limits
- Advanced analytics
Starter
- Knowledge management
- Task management
- Support portal
- Omnichannel support
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Crisp vs Freshservice FAQ
- Which one is cheaper?
- Freshservice is the cheaper option, starting at $19/mo vs $45/mo for Crisp.
- Can I use either one for free?
- Crisp has a free plan. Freshservice doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. Crisp uses flat-rate pricing, while Freshservice goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Crisp: Crisp sits in the budget-to-mid range of the live chat and customer messaging space — cheaper than Intercom or Drift by a wide margin, but not trying to be a bare-bones widget. They're going after SMBs and startups that want a capable tool without enterprise pricing. Freshservice: Freshservice sits in the mid-market sweet spot — cheaper than ServiceNow by a mile, but priced above Zoho Desk and basic helpdesks. They're clearly gunning for IT teams at mid-size companies who find Jira Service Management too dev-centric and ServiceNow too heavy.
Still deciding? See the best Crisp alternatives or the best Freshservice alternatives, ranked with verified pricing.
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