Freshservice vs Gorgias Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshservice pricing | Gorgias pricing | |
|---|---|---|
| Starts at | $19/mo | $40/mo |
| Number of plans | 4 | 4 |
| Free plan | — | — |
| Free trial | ||
| Pricing model | per-seat | hybrid |
Price is one row. To weigh the features too, use our feature comparison template →
Starter
- Incident management
- Knowledge management
- Task management
- Support portal
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Starter
- 50 tickets / month
- 30 automated interactions
Basic
- 300 tickets / month
- 30 automated interactions
- Helpdesk
- AI Agent
Pro
Popular- 2,000 tickets / month
- 190 automated interactions
- Helpdesk
- AI Agent
Advanced
- 5,000 tickets / month
- 530 automated interactions
- Helpdesk
- AI Agent
Freshservice vs Gorgias FAQ
- Which one is cheaper?
- Freshservice starts lower at $19/mo, compared to $40/mo for Gorgias.
- Can I use either one for free?
- Neither has a free plan. But Freshservice and Gorgias offer a free trial.
- How do they charge?
- Different approach here. Freshservice uses per-seat pricing, while Gorgias goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Freshservice: At $19-99/agent, Freshservice lands squarely in the mid-market — cheaper than heavyweight ITSM plays like ServiceNow but pricier than bare-bones help desk tools. They're clearly chasing IT teams that want ITIL-grade functionality without the enterprise price tag or implementation slog. Gorgias: Gorgias sits in the premium-for-ecommerce slot: cheap on the entry end, but well above generalist helpdesks like Zendesk or Freshdesk once you scale up. They're betting that deep Shopify integration and order-level actions justify paying more than horizontal tools, and they're targeting DTC brands over general support teams.
Still deciding? See the best Freshservice alternatives or the best Gorgias alternatives, ranked with verified pricing.
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