How much does Gorgias cost?

Paid plans start at $40/mo, going up to $1430/mo for larger teams.

Is there a free plan?

No free plan. But there is a free trial, so you can test it out before paying.

Can I try it before paying?

Yes — there's a free trial. You don't need a credit card to start.

Is there a discount for annual billing?

Yes — you save up to 14% if you pay annually instead of month-to-month.

Gorgias Pricing (2026)

You're paying for ticket volume, not seats: each tier bundles a monthly conversation allotment, then AI Agent stacks on top at $0.85-$1.00 per automated interaction. That makes the value metric conversations handled, with AI resolutions as a second meter running alongside it.

From $40/mo 4 plans hybrid Free trial Best Gorgias alternatives → Gorgias's competitors →

Starter: $40/mo
Basic: $77/mo
Pro Popular: $550/mo
Advanced: $1430/mo

Verified Oct 27, 2026 Official pricing page

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Screenshot of Gorgias's pricing page showing its plans and prices — Their pricing page, captured Oct 27, 2026

Starter

$40/mo

50 tickets / month
30 automated interactions

Basic

$77/mo

300 tickets / month
30 automated interactions
Helpdesk
AI Agent

Pro

Popular

$550/mo $471/mo annual

2,000 tickets / month
190 automated interactions
Helpdesk
AI Agent

Advanced

$1430/mo $1227/mo annual

5,000 tickets / month
530 automated interactions
Helpdesk
AI Agent

Does Gorgias have a free plan?

No. There's no free-forever plan. There is a free trial, with no credit card required, and paid plans start at $40/mo.

Want free? Botpress, Chaport, and Chatwoot have free plans: see all Gorgias alternatives →

AI Pricing Analysis

Pricing Model

Tier Strategy

Starter and Basic ($40 and $77) are built for small Shopify shops just getting off a shared inbox, while Pro at $550 is where a real support team lands. The jump from $77 to $550 is brutal, so the upgrade trigger is almost certainly hitting conversation caps or needing automation and integrations that Basic lacks, and Advanced at $1,430 is for high-volume brands that would otherwise talk to sales for custom.

Competitive Positioning

Gorgias sits in the premium-for-ecommerce slot: cheap on the entry end, but well above generalist helpdesks like Zendesk or Freshdesk once you scale up. They're betting that deep Shopify integration and order-level actions justify paying more than horizontal tools, and they're targeting DTC brands over general support teams.

Growth Lever

Usage is the engine: more tickets push you up a tier, and every AI-automated interaction adds a per-resolution charge, so success with automation directly grows your bill. Voice ($25/mo) and SMS ($17/mo) add-ons layer on channel expansion, and the 5,000+ conversations custom plan catches the biggest accounts.

Want the strategist's read on the live page? Read the AI teardown of Gorgias's pricing page →

Gorgias Pricing FAQ

How much does Gorgias cost?: Paid plans start at $40/mo, going up to $1430/mo for larger teams.
Is there a free plan?: No free plan. But there is a free trial, so you can test it out before paying.
Can I try it before paying?: Yes — there's a free trial. You don't need a credit card to start.
How does the pricing work?: You're paying for ticket volume, not seats: each tier bundles a monthly conversation allotment, then AI Agent stacks on top at $0.85-$1.00 per automated interaction. That makes the value metric conversations handled, with AI resolutions as a second meter running alongside it.
Is there a discount for annual billing?: Yes — you save up to 14% if you pay annually instead of month-to-month.
Which plan makes sense for me?: Starter and Basic ($40 and $77) are built for small Shopify shops just getting off a shared inbox, while Pro at $550 is where a real support team lands. The jump from $77 to $550 is brutal, so the upgrade trigger is almost certainly hitting conversation caps or needing automation and integrations that Basic lacks, and Advanced at $1,430 is for high-volume brands that would otherwise talk to sales for custom.

More Support pricing

All Support pricing →

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