Groove Pricing (2026)

Straight usage-based pricing at $1 per ticket, with no seat fees at all — so cost tracks support volume, not headcount. That's a real departure from the seat-based norm in helpdesk software, and it means a 3-person team handling 2,000 tickets pays more than a 10-person team handling 300.

From $1/mo 1 plan usage-based Best Groove alternatives →
Per-ticket pricing Popular
$1/mo
Verified Aug 22, 2026 Official pricing page
Screenshot of Groove's pricing page showing its plans and prices
Their pricing page, captured Aug 22, 2026

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Per-ticket pricing

Popular
$1/mo
  • Unlimited agents
  • Unlimited seats
  • Shared inbox
  • Email, chat, and messaging
  • AI triage
  • AI replies
  • AI actions
  • Workflow automation
  • Smart escalations
  • Knowledge base
  • Analytics
  • API access
  • Onboarding
  • Premium support

Does Groove have a free plan?

No. Groove lists no free plan or trial on its pricing page. Paid plans start at $1/mo.

Want free? Botpress, Chaport, and Chatwoot have free plans: see all Groove alternatives →

AI Pricing Analysis

Pricing Model

Straight usage-based pricing at $1 per ticket, with no seat fees at all — so cost tracks support volume, not headcount. That's a real departure from the seat-based norm in helpdesk software, and it means a 3-person team handling 2,000 tickets pays more than a 10-person team handling 300.

Tier Strategy

There's no tiering in the traditional sense — everyone's on the same per-ticket rate with unlimited AI baked in. The real gating happens at the floor: a $3,000 annual minimum and 250-ticket monthly threshold effectively filters out solo founders and tiny teams, positioning this squarely for established support operations.

Competitive Positioning

Ditching seat fees is the wedge here — it's a direct shot at Zendesk and Intercom, where costs balloon as you add agents. Groove's pitching itself as the smarter economic choice for teams that want to scale headcount without scaling their software bill, though the $3K annual floor means they're not chasing the smallest teams.

Growth Lever

Ticket volume is the only lever that matters — as support demand grows, so does the bill, automatically and without any feature-gating friction. Volume discounts for larger teams suggest they want to keep high-ticket customers from feeling punished as they scale, turning retention into a pricing negotiation rather than a forced tier jump.

Want the strategist's read on the live page? Read the AI teardown of Groove's pricing page →

Groove Pricing FAQ

How much does Groove cost?
Paid plans start at $1/mo.
Is there a free plan?
No free plan. You'll need to commit to a paid plan to get started.
Can I try it before paying?
Not at the moment. There's no free trial or free plan listed on their pricing page.
How does the pricing work?
Straight usage-based pricing at $1 per ticket, with no seat fees at all — so cost tracks support volume, not headcount. That's a real departure from the seat-based norm in helpdesk software, and it means a 3-person team handling 2,000 tickets pays more than a 10-person team handling 300.
Is there a discount for annual billing?
Volume discounts available for larger support teams.
Which plan makes sense for me?
There's no tiering in the traditional sense — everyone's on the same per-ticket rate with unlimited AI baked in. The real gating happens at the floor: a $3,000 annual minimum and 250-ticket monthly threshold effectively filters out solo founders and tiny teams, positioning this squarely for established support operations.

More Support pricing

All Support pricing →

Comparing Groove to something specific? Try Groove vs Botpress, Groove vs Chaport, or Groove vs Chatwoot. Or see the best Groove alternatives, ranked.

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