Groove vs Chatwoot Pricing (2026)

How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.

Groove

Custom

$0/mo

$19/mo

Popular

$39/mo

$99/mo

Which one is cheaper?: One or both use custom pricing, so it depends on your specific needs.
Can I use either one for free?: Chatwoot has a free plan. Groove doesn't — you'll need to pay from day one.
How do they charge?: Different approach here. Groove uses usage-based pricing, while Chatwoot goes with per-seat. That changes the math depending on your team size and usage.
Which one is a better deal?: Depends on what you need. Groove: Groove is targeting mid-market support teams who are getting squeezed by per-seat tools like Zendesk or Freshdesk as their agent count grows. The unlimited seats angle is a direct shot at those competitors — if you have a large team with variable or part-time agents, this model can look very attractive. Chatwoot: Chatwoot is playing the affordable open-source-friendly angle hard — $39/seat Business tier undercuts Intercom and Zendesk significantly, and the free plan for open source projects is a direct community acquisition move. They're not chasing enterprise logos; they're trying to win dev-adjacent teams and scrappy support orgs who'd otherwise self-host.

Keep tabs on both.

We'll monitor pricing changes for Groove and Chatwoot and let you know when something moves.