Groove vs Chaport Pricing (2026)

How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.

Groove

Custom

$0/mo

$39/mo

$129/mo

Which one is cheaper?: One or both use custom pricing, so it depends on your specific needs.
Can I use either one for free?: Chaport has a free plan. Groove doesn't — you'll need to pay from day one.
How do they charge?: Different approach here. Groove uses usage-based pricing, while Chaport goes with flat-rate. That changes the math depending on your team size and usage.
Which one is a better deal?: Depends on what you need. Groove: Groove is targeting mid-market support teams who are getting squeezed by per-seat tools like Zendesk or Freshdesk as their agent count grows. The unlimited seats angle is a direct shot at those competitors — if you have a large team with variable or part-time agents, this model can look very attractive. Chaport: At $39 Pro and $129 Unlimited, Chaport is positioned as a budget-friendly alternative to Intercom or Drift — clearly chasing SMBs and startups who find the big players overkill. They're not the cheapest live chat out there, but they're well below mid-market players, making them a credible 'good enough at a fair price' option.

Keep tabs on both.

We'll monitor pricing changes for Groove and Chaport and let you know when something moves.