Groove vs Chaport Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Per-ticket pricing
Popular- Unlimited agents
- Unlimited seats
- Shared inbox
- Email, chat, and messaging
- AI triage
- AI replies
- AI actions
- Workflow automation
- Smart escalations
- Knowledge base
- Analytics
- API access
- Onboarding
- Premium support
Free
- Unlimited chats & websites
- 60-day chat history
- 1 default auto-invitation (branded)
- Basic widget customization
- Web, desktop & mobile apps
Pro
- Unlimited chat history
- Auto-invitations
- Advanced widget customization
- Email & messengers integration
- Saved replies
- Pre-chat form
- Detailed reports
- Autoresponder
- REST & JavaScript API
Unlimited
- Chatbots
- Knowledge base + FAQ bot
- Teams
- Assignment rules
- Shared saved replies
- Custom fields
- Chat ratings
- Advanced reports
- On-demand reports
- Zapier integration
Groove vs Chaport FAQ
- Which one is cheaper?
- Groove starts lower at $1/mo, compared to $39/mo for Chaport.
- Can I use either one for free?
- Chaport has a free plan. Groove doesn't — you'll need to pay from day one.
- How do they charge?
- Different approach here. Groove uses usage-based pricing, while Chaport goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Groove: Ditching seat fees is the wedge here — it's a direct shot at Zendesk and Intercom, where costs balloon as you add agents. Groove's pitching itself as the smarter economic choice for teams that want to scale headcount without scaling their software bill, though the $3K annual floor means they're not chasing the smallest teams. Chaport: Chaport sits in the budget-to-mid tier of the live chat space — cheaper than Intercom or Drift by a wide margin, closer to Tawk.to/Crisp territory. They're clearly courting small businesses and startups that want chat without SaaS sticker shock, not enterprise buyers.
Still deciding? See the best Groove alternatives or the best Chaport alternatives, ranked with verified pricing.
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