Olark Pricing (2026)

It's a bundle-plus-seat hybrid: $400/mo gets you the AI website agent as the core product, and human agents get bolted on at +$29/seat/month if you need live chat coverage too. There's also a legacy $29/agent/month plan floating around for teams who just want classic live chat without the AI layer.

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Standard AI Website Agent Popular
$400/mo
Need even more?
Contact Sales
Verified Sep 19, 2026 Official pricing page

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Screenshot of Olark's pricing page showing its plans and prices
Their pricing page, captured Sep 19, 2026

Standard AI Website Agent

Popular
$400/mo
  • Answers unlimited visitor questions
  • Automatic FAQ & knowledge updates
  • Lead capture & qualification
  • Proactive engagement
  • White glove support and account management
  • No token limits, no overages
  • One human agent seat included
  • Additional human agents — +$29/agent/month

Need even more?

Contact Sales
  • Regional routing and multiple teams
  • Advanced integrations
  • Custom workflows
  • Custom SLAs
  • Legal reviews and side letters
  • SSO

Does Olark have a free plan?

No. There's no free-forever plan. There is a free trial, with no credit card required, and paid plans start at $400/mo.

Want free? Botpress, Chaport, and Chatwoot have free plans: see all Olark alternatives →

AI Pricing Analysis

Pricing Model

It's a bundle-plus-seat hybrid: $400/mo gets you the AI website agent as the core product, and human agents get bolted on at +$29/seat/month if you need live chat coverage too. There's also a legacy $29/agent/month plan floating around for teams who just want classic live chat without the AI layer.

Tier Strategy

The $400/mo tier is really the entry point now, aimed at teams who want AI handling the bulk of website conversations with humans as backup. The Custom tier kicks in once you've got enough traffic, agent seats, or complexity that the standard bundle stops covering it — think higher-volume support orgs or multi-team setups needing custom terms.

Competitive Positioning

At $400/mo as a baseline (before any seats), Olark is pricing itself well above old-school live-chat tools like Tawk.to or even mid-market players — this isn't a budget buy anymore. They're clearly repositioning from 'cheap live chat' to 'AI-first support tool' and pricing accordingly, competing more with AI support platforms than with legacy chat widgets.

Growth Lever

Growth comes from stacking human agent seats onto the AI base price — every additional support rep is another +$29/month. The real expansion trigger is scale: once a team's ticket volume or headcount outgrows the standard bundle, they get funneled into the Custom tier for negotiated pricing.

Want the strategist's read on the live page? Read the AI teardown of Olark's pricing page →

Olark Pricing FAQ

How much does Olark cost?
Paid plans start at $400/mo. There's also an Enterprise tier with custom pricing.
Is there a free plan?
No free plan. But there is a free trial, so you can test it out before paying.
Can I try it before paying?
Yes — there's a free trial. You don't need a credit card to start.
How does the pricing work?
It's a bundle-plus-seat hybrid: $400/mo gets you the AI website agent as the core product, and human agents get bolted on at +$29/seat/month if you need live chat coverage too. There's also a legacy $29/agent/month plan floating around for teams who just want classic live chat without the AI layer.
Which plan makes sense for me?
The $400/mo tier is really the entry point now, aimed at teams who want AI handling the bulk of website conversations with humans as backup. The Custom tier kicks in once you've got enough traffic, agent seats, or complexity that the standard bundle stops covering it — think higher-volume support orgs or multi-team setups needing custom terms.

More Support pricing

All Support pricing →

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