Olark Pricing (2026)
Olark runs a hybrid model — a flat $400/mo AI agent plan billed annually ($4,800/yr), with per-seat expansion at $29/agent/month for human agents layered on top. You're essentially paying a platform fee for the AI capability, then adding human coverage à la carte.
- Standard AI Website Agent
- $400/mo
- Need even more?
- Contact Sales
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Standard AI Website Agent
- Answers unlimited visitor questions
- Automatic FAQ & knowledge updates
- Lead capture & qualification
- Proactive engagement
- White glove support and account management
- No token limits, no overages
- One human agent seat included
- Additional human agents — +$29/agent/month
Need even more?
- Regional routing and multiple teams
- Advanced integrations
- Custom workflows
- Custom SLAs
- Legal reviews and side letters
- SSO
AI Pricing Analysis
Pricing Model
Olark runs a hybrid model — a flat $400/mo AI agent plan billed annually ($4,800/yr), with per-seat expansion at $29/agent/month for human agents layered on top. You're essentially paying a platform fee for the AI capability, then adding human coverage à la carte.
Tier Strategy
The $29/agent human-only plan targets small teams or businesses that just want basic live chat without AI complexity. The jump to the $400/mo AI plan is the real inflection point — teams upgrade when they need automation, after-hours coverage, or want to reduce human agent load at scale.
Competitive Positioning
At $400/mo flat for AI chat, Olark is swinging at mid-market buyers who've outgrown cheap live chat tools like Tidio or Crisp but aren't ready for Intercom or Drift pricing. They're not the budget option, but they're positioning the AI plan as a cost-effective alternative to hiring more agents.
Growth Lever
The AI agent is the paywall — everything automated lives behind that $400/mo commitment. Expansion revenue comes from human agent seats at $29/pop, so teams with blended AI + human workflows naturally drive ARR up as headcount grows.
Olark Pricing FAQ
- How much does Olark cost?
- Paid plans start at $400/mo. There's also an Enterprise tier with custom pricing.
- Is there a free plan?
- No free plan. But there is a free trial, so you can test it out before paying.
- Can I try it before paying?
- Yes — there's a free trial. You don't need a credit card to start.
- How does the pricing work?
- Olark runs a hybrid model — a flat $400/mo AI agent plan billed annually ($4,800/yr), with per-seat expansion at $29/agent/month for human agents layered on top. You're essentially paying a platform fee for the AI capability, then adding human coverage à la carte.
- Which plan makes sense for me?
- The $29/agent human-only plan targets small teams or businesses that just want basic live chat without AI complexity. The jump to the $400/mo AI plan is the real inflection point — teams upgrade when they need automation, after-hours coverage, or want to reduce human agent load at scale.
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Comparing Olark to something specific? Try Olark vs Botpress, Olark vs Chaport, or Olark vs Chatwoot.
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