Re:amaze Pricing (2026)

Mostly per-seat, but with a twist — the Starter plan flips to flat-rate at $59/mo for unlimited users, capped at 500 responded conversations. The real value metric across Basic/Pro/Plus is the seat itself, with AI Agent resolutions layered on top as a usage-based upsell ($0.85 each beyond the monthly allotment).

From $29/mo 4 plans per-seat Free trial
Basic
$29/mo per seat
Pro Popular
$49/mo per seat
Starter
$59/mo per seat
Plus
$69/mo per seat
Verified Jul 25, 2026 Official pricing page
Screenshot of Re:amaze's pricing page showing its plans and prices
Their pricing page, captured Jul 25, 2026

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Basic

$29/mo per seat $26/mo per seat annual
  • Unlimited Email Inboxes
  • Live Chat
  • Social Media Channels
  • Public/Internal FAQ
  • Workflow Automation (Macros)
  • Response Templates
  • Website Integration
  • Chatbots
  • Cues (Proactive Messages)
  • Basic Reporting
  • Customer Intents
  • Re:amaze AI Agent

Pro

Popular
$49/mo per seat $44/mo per seat annual
  • All of the features in Basic
  • Manage Multiple Brands in one Account
  • Live View of Site Visitors
  • Advanced Reporting
  • SMS and Voice Channels
  • Custom Hosted Domain
  • Customizable Email Appearance
  • Status Page

Starter

$59/mo per seat
  • All of the features in Basic for unlimited team members

Plus

$69/mo per seat $62/mo per seat annual
  • All of the features in Pro
  • Peek (Live Screensharing)
  • Departments (Staff Groups)
  • Staff Performance Reporting
  • Staff Shifts and Vacation Days
  • Customizable Staff Roles
  • Customer Satisfaction Ratings
  • In-Chat Video Calls
  • Optional Classic Chat Mode *
  • FAQ Article Edit History

AI Pricing Analysis

Pricing Model

Mostly per-seat, but with a twist — the Starter plan flips to flat-rate at $59/mo for unlimited users, capped at 500 responded conversations. The real value metric across Basic/Pro/Plus is the seat itself, with AI Agent resolutions layered on top as a usage-based upsell ($0.85 each beyond the monthly allotment).

Tier Strategy

Starter is clearly aimed at small teams that want headcount flexibility without per-seat math, but the 500-conversation ceiling will bite fast. Basic to Pro to Plus is a straightforward feature ladder — the upgrade trigger is either needing more AI resolution capacity (5 → 10 → 20 per user) or hitting feature walls that aren't visible in the pricing alone.

Competitive Positioning

At $29–$69/seat, Re:amaze sits in the mid-market range — cheaper than Zendesk or Intercom, but not a budget tool. They're clearly targeting Shopify-ecosystem SMBs and lean support teams that want multi-channel help desk functionality without enterprise pricing overhead.

Growth Lever

Seats are the primary expansion driver on the per-seat plans, but the AI Agent resolution caps are the sneaky one — teams that lean into automation will burn through their monthly allotment and start paying $0.85/resolution, which adds up quickly. The Starter plan's conversation cap is a hard ceiling designed to push growing teams onto per-seat pricing.

Re:amaze Pricing FAQ

How much does Re:amaze cost?
Paid plans start at $29/mo, going up to $69/mo for larger teams.
Is there a free plan?
No free plan. But there is a free trial, so you can test it out before paying.
Can I try it before paying?
Yes — there's a free trial that lasts 14 days. You don't need a credit card to start.
How does the pricing work?
Mostly per-seat, but with a twist — the Starter plan flips to flat-rate at $59/mo for unlimited users, capped at 500 responded conversations. The real value metric across Basic/Pro/Plus is the seat itself, with AI Agent resolutions layered on top as a usage-based upsell ($0.85 each beyond the monthly allotment).
Is there a discount for annual billing?
Yes — you save up to 10% if you pay annually instead of month-to-month. They also mention: "Save 10% with annual billing."
Which plan makes sense for me?
Starter is clearly aimed at small teams that want headcount flexibility without per-seat math, but the 500-conversation ceiling will bite fast. Basic to Pro to Plus is a straightforward feature ladder — the upgrade trigger is either needing more AI resolution capacity (5 → 10 → 20 per user) or hitting feature walls that aren't visible in the pricing alone.

More Support pricing

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Comparing Re:amaze to something specific? Try Re:amaze vs Botpress, Re:amaze vs Chaport, or Re:amaze vs Chatwoot.

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