Hiver Pricing (2026)

Straight per-seat pricing with three tiers stacked by feature depth, plus voice as a bolt-on add-on ($30/seat/month for 1,000 pooled minutes, then $0.03/minute overage). You're paying per agent for shared inbox capability, and the seat blocks are chunky — everything starts at 2 seats and jumps in increments of 5, so there's no true single-seat plan.

From $35/mo 3 plans per-seat Free trial Best Hiver alternatives → Hiver's competitors →
Growth
$35/mo per seat
Pro Popular
$65/mo per seat
Elite
$95/mo per seat
Verified Sep 19, 2026 Official pricing page
Screenshot of Hiver's pricing page showing its plans and prices
Their pricing page, captured Sep 19, 2026

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Growth

$35/mo per seat $25/mo per seat annual
  • AI Agents
  • AI Copilot
  • Skills
  • AI Knowledge Builder
  • Shared Inbox and ticketing
  • Omnichannel
  • 24*7 support
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations

Pro

Popular
$65/mo per seat $55/mo per seat annual
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access

Elite

$95/mo per seat $85/mo per seat annual
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles

Does Hiver have a free plan?

No. There's no free-forever plan. There is a free trial that lasts 7 days, with no credit card required, and paid plans start at $35/mo.

Want free? Botpress, Chaport, and Chatwoot have free plans: see all Hiver alternatives →

AI Pricing Analysis

Pricing Model

Straight per-seat pricing with three tiers stacked by feature depth, plus voice as a bolt-on add-on ($30/seat/month for 1,000 pooled minutes, then $0.03/minute overage). You're paying per agent for shared inbox capability, and the seat blocks are chunky — everything starts at 2 seats and jumps in increments of 5, so there's no true single-seat plan.

Tier Strategy

Growth ($35) targets small support teams just getting off shared Gmail inboxes and needing basic collaboration. Pro ($65) is the mid-market sweet spot — teams that need automation, SLAs, and reporting to actually run a support operation rather than just triage email. Elite ($95) is for orgs that need advanced controls (think custom roles, deeper analytics, or compliance-adjacent features) and are treating email/helpdesk as a serious ops function, not a side channel.

Competitive Positioning

Hiver sits in the mid-tier of the shared-inbox/helpdesk category — pricier than bare-bones shared inbox tools but cheaper than full-blown helpdesk suites like Zendesk or Freshdesk at scale. They're clearly going after teams that live in Gmail/Outlook and want helpdesk power without migrating off email, which is a narrower but stickier wedge than trying to out-feature the big helpdesk players.

Growth Lever

Seat count is the primary lever given the 5-seat scaling increments — you can't quietly add one person, you're nudged into buying blocks. Voice is the clear expansion path since it's fully unbundled and metered on minutes, so any team adding phone support becomes an automatic upsell, and moving up tiers unlocks the automation/SLA/analytics teams need as ticket volume grows.

Want the strategist's read on the live page? Read the AI teardown of Hiver's pricing page →

Hiver Pricing FAQ

How much does Hiver cost?
Paid plans start at $35/mo, going up to $95/mo for larger teams.
Is there a free plan?
No free plan. But there is a free trial, so you can test it out before paying.
Can I try it before paying?
Yes — there's a free trial that lasts 7 days. You don't need a credit card to start.
How does the pricing work?
Straight per-seat pricing with three tiers stacked by feature depth, plus voice as a bolt-on add-on ($30/seat/month for 1,000 pooled minutes, then $0.03/minute overage). You're paying per agent for shared inbox capability, and the seat blocks are chunky — everything starts at 2 seats and jumps in increments of 5, so there's no true single-seat plan.
Is there a discount for annual billing?
Yes — you save up to 29% if you pay annually instead of month-to-month. They also mention: "Discounted pricing available for nonprofits and NGOs."
Which plan makes sense for me?
Growth ($35) targets small support teams just getting off shared Gmail inboxes and needing basic collaboration. Pro ($65) is the mid-market sweet spot — teams that need automation, SLAs, and reporting to actually run a support operation rather than just triage email. Elite ($95) is for orgs that need advanced controls (think custom roles, deeper analytics, or compliance-adjacent features) and are treating email/helpdesk as a serious ops function, not a side channel.

More Support pricing

All Support pricing →

Comparing Hiver to something specific? Try Hiver vs Botpress, Hiver vs Chaport, or Hiver vs Chatwoot. Or see the best Hiver alternatives, ranked.

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