Hiver Pricing (2026)

Pure per-seat SaaS, billed annually, with a minimum of 2 seats and seat additions in increments of 5 — so you're never buying just one extra seat. The value metric is essentially inbox collaboration capacity, with Voice as a separate add-on on Growth rather than bundled in.

From $35/mo 4 plans per-seat Free plan Free trial
Free
$0/mo per seat
Growth
$35/mo per seat
Pro Popular
$65/mo per seat
Elite
$95/mo per seat
Verified Jul 25, 2026 Official pricing page
Screenshot of Hiver's pricing page showing its plans and prices
Their pricing page, captured Jul 25, 2026

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Free

$0/mo
  • Shared Inbox and ticketing
  • Channels (Email, Chat and Help Center)
  • 24*7 support

Growth

$35/mo per seat $25/mo per seat annual
  • AI Agents
  • AI Copilot
  • AI Knowledge Builder
  • Voice
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations

Pro

Popular
$65/mo per seat $55/mo per seat annual
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access

Elite

$95/mo per seat $85/mo per seat annual
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles

AI Pricing Analysis

Pricing Model

Pure per-seat SaaS, billed annually, with a minimum of 2 seats and seat additions in increments of 5 — so you're never buying just one extra seat. The value metric is essentially inbox collaboration capacity, with Voice as a separate add-on on Growth rather than bundled in.

Tier Strategy

Free and Growth are clearly aimed at small teams testing shared inbox workflows, but Growth hits a ceiling fast without Voice natively included. Pro is where serious support teams land when they need automation and SLAs, and Elite targets ops-heavy teams that want advanced analytics and full customization — the upgrade trigger is almost always reporting depth or automation limits.

Competitive Positioning

At $35–$95/seat/month, Hiver sits in the mid-market range for help desk tools, undercutting Zendesk and Intercom but priced above scrappier alternatives like Freshdesk's entry tiers. They're clearly going after Gmail-native teams who find traditional ticketing systems overkill — that's a specific and defensible niche.

Growth Lever

Seat minimums and 5-seat increment scaling mean even small team additions drive meaningful revenue jumps. Longer term, the 'Coming Soon' AI features — Knowledge Builder, QA, Insights, Customer Intelligence — look like the next big upgrade wedge, likely landing at Pro or Elite, which will pressure teams on lower tiers to move up.

Hiver Pricing FAQ

How much does Hiver cost?
Paid plans start at $35/mo, going up to $95/mo for larger teams. You can get started on the free plan before committing.
Is there a free plan?
Yes. The "Free" plan is free forever, not just a trial. You get shared inbox and ticketing, channels (email, chat and help center), 24*7 support. It's enough to evaluate the product before upgrading.
Can I try it before paying?
Yes — there's a free trial that lasts 7 days. You don't need a credit card to start.
How does the pricing work?
Pure per-seat SaaS, billed annually, with a minimum of 2 seats and seat additions in increments of 5 — so you're never buying just one extra seat. The value metric is essentially inbox collaboration capacity, with Voice as a separate add-on on Growth rather than bundled in.
Is there a discount for annual billing?
Yes — you save up to 29% if you pay annually instead of month-to-month. They also mention: "Discounted pricing available for qualified nonprofit organisations."
Which plan makes sense for me?
Free and Growth are clearly aimed at small teams testing shared inbox workflows, but Growth hits a ceiling fast without Voice natively included. Pro is where serious support teams land when they need automation and SLAs, and Elite targets ops-heavy teams that want advanced analytics and full customization — the upgrade trigger is almost always reporting depth or automation limits.

More Support pricing

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Comparing Hiver to something specific? Try Hiver vs Botpress, Hiver vs Chaport, or Hiver vs Chatwoot.

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