Tidio Pricing (2026)

Pure usage-based pricing built around three consumption metrics: billable conversations, Lyro AI conversations, and visitors reached via Flows. You're essentially paying for customer interactions, not seats — which means costs scale directly with support volume and automation activity.

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Free Plan
$0/mo
Verified Aug 05, 2026 Official pricing page
Screenshot of Tidio's pricing page showing its plans and prices
Their pricing page, captured Aug 05, 2026

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Free Plan

$0/mo
  • Flows automation for support & sales
  • Unified analytics and reporting

Does Tidio have a free plan?

Yes: the Free Plan plan is free forever, not a time-limited trial.

What the free plan includes

  • Flows automation for support & sales
  • Unified analytics and reporting

AI Pricing Analysis

Pricing Model

Pure usage-based pricing built around three consumption metrics: billable conversations, Lyro AI conversations, and visitors reached via Flows. You're essentially paying for customer interactions, not seats — which means costs scale directly with support volume and automation activity.

Tier Strategy

The free plan is a genuine on-ramp for small teams testing AI chat, but the calculator model means you'll hit a cost wall fast once conversation volume picks up. The natural upgrade trigger is when your monthly interaction counts make the free limits feel like a ceiling rather than a floor.

Competitive Positioning

Tidio is positioning as an accessible AI-first support tool — not the cheapest live chat out there, but cheaper than enterprise players like Intercom or Zendesk when you're at lower volumes. They're going after SMBs and lean support teams who want AI automation without committing to a big-ticket platform.

Growth Lever

The Lyro AI conversation cap is the core expansion driver — teams that actually lean into AI deflection will burn through their allotment and face a clear upgrade decision. The two product paths (Help Desk bundled vs. Lyro standalone) also create an upsell moment when teams realize they need ticketing alongside the AI layer.

Want the strategist's read on the live page? Read the AI teardown of Tidio's pricing page →

Tidio Pricing FAQ

How much does Tidio cost?
Pricing is custom — you'll need to talk to their sales team for a quote.
Is there a free plan?
Yes. The "Free Plan" plan is free forever, not just a trial. You get flows automation for support & sales, unified analytics and reporting. It's enough to evaluate the product before upgrading.
Can I try it before paying?
There's no trial per se, but the free plan lets you use the product indefinitely with some limits.
How does the pricing work?
Pure usage-based pricing built around three consumption metrics: billable conversations, Lyro AI conversations, and visitors reached via Flows. You're essentially paying for customer interactions, not seats — which means costs scale directly with support volume and automation activity.
Is there a discount for annual billing?
2 months free with annual billing.
Which plan makes sense for me?
The free plan is a genuine on-ramp for small teams testing AI chat, but the calculator model means you'll hit a cost wall fast once conversation volume picks up. The natural upgrade trigger is when your monthly interaction counts make the free limits feel like a ceiling rather than a floor.

More Support pricing

All Support pricing →

Comparing Tidio to something specific? Try Tidio vs Botpress, Tidio vs Chaport, or Tidio vs Chatwoot. Or see the best Tidio alternatives, ranked.

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