Chaport vs Intercom Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Free
- Unlimited chats & websites
- 60-day chat history
- 1 default auto-invitation (branded)
- Basic widget customization
- Web, desktop & mobile apps
Pro
- Unlimited chat history
- Auto-invitations
- Advanced widget customization
- Email & messengers integration
- Saved replies
- Pre-chat form
- Detailed reports
- Autoresponder
- REST & JavaScript API
Unlimited
- Chatbots
- Knowledge base + FAQ bot
- Teams
- Assignment rules
- Shared saved replies
- Custom fields
- Chat ratings
- Advanced reports
- On-demand reports
- Zapier integration
Essential
- Fin Customer Agent for service, sales and ecommerce
- Messenger
- Shared inbox and ticketing system
- Pre-built reports
- Public help center
Advanced
Popular- Multiple team Inboxes
- Workflows automation builder
- Round robin assignment
- Private and multilingual Help Center
- Includes 20 free Lite seats
Expert
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger / Help Center
- Includes 50 free Lite seats
Fin AI Agent
- Set up in under an hour on your current helpdesk
- Answers email, live chat, phone and more
- Customizable tone & answer length
- Takes action on external systems
- Hands off to agents in preferred Inbox
Chaport vs Intercom FAQ
- Which one is cheaper?
- Intercom is the cheaper option, starting at $29/mo vs $39/mo for Chaport.
- Can I use either one for free?
- Chaport has a free plan. Intercom doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. Chaport uses flat-rate pricing, while Intercom goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Chaport: At $39 Pro and $129 Unlimited, Chaport is positioned as a budget-friendly alternative to Intercom or Drift — clearly chasing SMBs and startups who find the big players overkill. They're not the cheapest live chat out there, but they're well below mid-market players, making them a credible 'good enough at a fair price' option. Intercom: Intercom sits mid-to-premium versus Zendesk or Freshdesk on a per-seat basis, but the real cost multiplier is Fin — it's positioning itself less as a helpdesk and more as an AI-support platform, competing with pure-play AI agent vendors as much as legacy ticketing tools. The 93% startup discount is a clear signal they're trying to land early-stage companies before they default to cheaper tools.
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