Crisp vs Groove Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Free
- Website chat widget
- Shared inbox
- Mobile applications
- Chat SDKs
- Contact form
- E-Commerce integrations
- Push notifications
Mini
- Shared email inbox
- Shortcuts
- Chat triggers
- Private notes
- Custom email domain
- Unlimited data retention
- Internal search
Essentials
- Customer data management
- Omnichannel inbox
- Workflow automation builder
- Omnichannel AI Chatbot
- Knowledge base
- Analytics
- Routing rules & Assignment
Plus
Popular- AI-First Support Suite
- Unlimited Task automations
- Ticketing system
- 100+ integrations
- White labelling
- Enhanced rate limits
- Advanced analytics
Enterprise
- Dedicated onboarding
- Personalized SLA
- Enhanced rate limits
- Custom features
- Unique pricing
- Team training
Per-ticket pricing
Popular- Unlimited agents
- Unlimited seats
- Shared inbox
- Email, chat, and messaging
- AI triage
- AI replies
- AI actions
- Workflow automation
- Smart escalations
- Knowledge base
- Analytics
- API access
- Onboarding
- Premium support
Crisp vs Groove FAQ
- Which one is cheaper?
- Groove is the cheaper option, starting at $1/mo vs $45/mo for Crisp.
- Can I use either one for free?
- Crisp has a free plan. Groove doesn't — you'll need to pay from day one.
- How do they charge?
- Different approach here. Crisp uses flat-rate pricing, while Groove goes with usage-based. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Groove: Ditching seat fees is the wedge here — it's a direct shot at Zendesk and Intercom, where costs balloon as you add agents. Groove's pitching itself as the smarter economic choice for teams that want to scale headcount without scaling their software bill, though the $3K annual floor means they're not chasing the smallest teams.
Still deciding? See the best Crisp alternatives or the best Groove alternatives, ranked with verified pricing.
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