HelpCrunch vs Chatwoot Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| HelpCrunch | Chatwoot | |
|---|---|---|
| Starts at | $12/mo | $19/mo |
| Number of plans | 3 | 4 |
| Free plan | — | |
| Free trial | ||
| Pricing model | per-seat | per-seat |
Basic
- 1 widget
- 15 messenger channels
- 20 AI Editor requests
- 3 auto messages
- 3 popups
- Monolingual knowledge base
- Full customization
- Basic automation
- Medium priority support
PRO
- 5 widgets
- 25 messenger channels
- WhatsApp channel
- 15 chatbot flows
- 5 AI Agents
- 50 AI conversations
- 200 AI data sources
- 30-day AI analytics history
- 50 AI Editor requests
- 25 auto messages
- 25 popups
- 1 custom role
- Multilingual knowledge base
- Advanced customization
- Advanced automation
- HelpCrunch branding removal
- High priority support
Unlimited
Popular- Unlimited widgets
- 100 messenger channels
- WhatsApp channel
- Unlimited chatbot flows
- Unlimited AI Agents
- 100 AI conversations
- 500 AI data sources
- 90-day AI analytics history
- Unlimited AI Editor requests
- Unlimited auto messages
- Unlimited popups
- Unlimited custom roles
- Multilingual knowledge base
- Advanced customization
- Advanced automation
- HelpCrunch branding removal
- Highest priority support
Hacker
- Conversations
- Channels
- Data retention
Startups
- Conversations
- Channels
- Captain AI
- Help center
- Data retention
Business
Popular- Conversations
- Channels
- Voice
- Captain AI
- Help center
- Teams
- Automation rules
- Data retention
Enterprise
- Conversations
- Channels
- Voice
- Captain AI
- Help center
- Teams
- Automation rules
- SSO / SAML
- Audit logs
- Data retention
HelpCrunch vs Chatwoot FAQ
- Which one is cheaper?
- HelpCrunch starts lower at $12/mo, compared to $19/mo for Chatwoot.
- Can I use either one for free?
- Chatwoot has a free plan. HelpCrunch doesn't — though they do offer a free trial.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. HelpCrunch: At $12–$20/seat, HelpCrunch undercuts Intercom and Zendesk meaningfully and positions itself as the scrappy, affordable alternative for SMBs that don't need enterprise complexity. They're fishing in the same pond as Crisp and Tidio — teams that want a capable multi-channel support tool without a five-figure annual contract. Chatwoot: Chatwoot is playing the affordable open-source-friendly angle hard — $39/seat Business tier undercuts Intercom and Zendesk significantly, and the free plan for open source projects is a direct community acquisition move. They're not chasing enterprise logos; they're trying to win dev-adjacent teams and scrappy support orgs who'd otherwise self-host.
Keep tabs on both.
We'll monitor pricing changes for HelpCrunch and Chatwoot and let you know when something moves.