Aircall vs Rocket.Chat Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Aircall | Rocket.Chat | |
|---|---|---|
| Starts at | $30/mo | Custom |
| Number of plans | 3 | 3 |
| Free plan | — | |
| Free trial | — | — |
| Pricing model | per-seat | custom |
Essentials
- Minimum number of users
- Max number of teams
- Phone number included in the plan
- Price of each additional number, per month
- Inbound calls & internal calls (Toll-free excluded)
- Outbound calls - domestic
- Outbound calls - international
- SMS and MMS business text messaging - domestic
- Access to call recordings
- Analytics data
Professional
- Minimum number of users
- Max number of teams
- Phone number included in the plan
- Price of each additional number, per month
- Inbound calls & internal calls (Toll-free excluded)
- Outbound calls - domestic
- Outbound calls - international
- SMS and MMS business text messaging - domestic
- Access to call recordings
- Analytics data
Custom
- Minimum number of users
- Max number of teams
- Phone number included in the plan
- Price of each additional number, per month
- Inbound calls & internal calls (Toll-free excluded)
- Outbound calls - domestic
- Outbound calls - international
- SMS and MMS business text messaging - domestic
- Access to call recordings
- Analytics data
Commercial
- On-prem, private cloud, or isolated VPC and VPN network deployment
- Dedicated cloud hosting
- High availability and disaster recovery
- HIPAA-supportive
- FINRA and MiFID II ready
- NIS2 and DORA ready
- GDPR and CCPA configurable
- Messaging, calls, and screen sharing
- Secure external collaboration
- Mobile app for remote and field teams
- Open API and custom integrations
Government
- On-premises or sovereign cloud deployment
- Granular role-based access control
- End-to-end encryption
- SSO, LDAP, SAML 2.0, and AD
- Tamper-evident audit logs
- Message search and export
- Granular retention policies
- GDPR-ready with full EU data handling
- Messaging, calls, and screen sharing
- Sovereign AI capabilities
- Matrix protocol federation
- Accessibility certified
Defense
- Air-gapped, isolated environment, and SCIF-ready deployment
- DoD ATO up to IL6 - deployed on NIPR, SIPR, and JWICS
- Secret and Top Secret compatible
- DISA STIG-hardened*
- FIPS 140-3 validated cryptography
- Clearance enforced ABAC
- Encryption key management*
- Post-quantum E2EE and transport encryption*
- Managed mobile with device-level enforcement*
- Messaging, calls, and screen sharing
- Intelligent search across classified channels
- Secure coalition and allied network federation
- XMPP interoperability
Aircall vs Rocket.Chat FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- Rocket.Chat has a free plan. Aircall doesn't — you'll need to pay from day one.
- How do they charge?
- Different approach here. Aircall uses per-seat pricing, while Rocket.Chat goes with custom. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Aircall: At $30-$50/seat annually, Aircall sits in the mid-market range — more expensive than scrappy alternatives like OpenPhone or Grasshopper, but cheaper than enterprise CCaaS players like Genesys or NICE. They're clearly targeting SMB and mid-market sales and support teams who want a polished product without an enterprise procurement process. Rocket.Chat: Rocket.Chat is going after regulated industries and enterprises that Slack and Teams can't touch — defense, government, sovereign data requirements. They're not competing on price; they're competing on control, self-hosting, and clearance-level security where the alternatives simply don't qualify.
Keep tabs on both.
We'll monitor pricing changes for Aircall and Rocket.Chat and let you know when something moves.