Botpress vs Intercom Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Free
- AI usage included
- 3 seats
- 3 AI agents
- Botpress Desk
- Botpress Studio + ADK
- Help Center
- Community support
Plus
Popular- AI usage included
- 3 seats
- Unlimited AI agents
- Botpress Desk
- Botpress Studio + ADK
- Whitelabel webchat
- Help Center + custom domain
- Technical support via live chat
Team
- AI usage included
- Unlimited seats
- Teams, routing & RBAC
- Team analytics
- Real-time collaboration
- Botpress Desk
- Botpress Studio + ADK
Enterprise
- AI usage included
- Dedicated support
- SLA & security review
- Botpress Desk
- Botpress Studio + ADK
- Custom storage
- Voice channel
Essential
- Fin Customer Agent for service, sales and ecommerce
- Messenger
- Shared inbox and ticketing system
- Pre-built reports
- Public help center
Advanced
Popular- Multiple team Inboxes
- Workflows automation builder
- Round robin assignment
- Private and multilingual Help Center
- Includes 20 free Lite seats
Expert
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger / Help Center
- Includes 50 free Lite seats
Fin AI Agent
- Set up in under an hour on your current helpdesk
- Answers email, live chat, phone and more
- Customizable tone & answer length
- Takes action on external systems
- Hands off to agents in preferred Inbox
Botpress vs Intercom FAQ
- Which one is cheaper?
- Intercom is the cheaper option, starting at $29/mo vs $150/mo for Botpress.
- Can I use either one for free?
- Botpress has a free plan. Intercom doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. Botpress uses usage-based pricing, while Intercom goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Botpress: At $150 to start, Botpress is mid-market — not a race-to-the-bottom tool like some no-code chatbot builders, but well below the enterprise-first pricing of players like Intercom or Drift. They're going after technical teams and growth-stage companies who want flexibility without paying six figures. Intercom: Intercom sits mid-to-premium versus Zendesk or Freshdesk on a per-seat basis, but the real cost multiplier is Fin — it's positioning itself less as a helpdesk and more as an AI-support platform, competing with pure-play AI agent vendors as much as legacy ticketing tools. The 93% startup discount is a clear signal they're trying to land early-stage companies before they default to cheaper tools.
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