Botpress vs Kustomer Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Free
- AI usage included
- 3 seats
- 3 AI agents
- Botpress Desk
- Botpress Studio + ADK
- Help Center
- Community support
Plus
Popular- AI usage included
- 3 seats
- Unlimited AI agents
- Botpress Desk
- Botpress Studio + ADK
- Whitelabel webchat
- Help Center + custom domain
- Technical support via live chat
Team
- AI usage included
- Unlimited seats
- Teams, routing & RBAC
- Team analytics
- Real-time collaboration
- Botpress Desk
- Botpress Studio + ADK
Enterprise
- AI usage included
- Dedicated support
- SLA & security review
- Botpress Desk
- Botpress Studio + ADK
- Custom storage
- Voice channel
Kustomer AI + Platform
- Kustomer Concierge
- AI Profiles
- External sources for AI
- AI Agent Team Assistant
- Kustomer Envoy
- AI Summaries (Handoff and Close summaries)
- Writing Enhancement Tools
- 2-Way Message Translation
- Suggested Responses and Next Steps
- Automated Actions
- Data Explorer
- Custom Insights Pane
- Custom Objects & Tasks
- API Rate Limit
- Integrations
- Brands
- Languages
- Internal & Public KB Articles
- Portal
- MCP Server
- Knowledge Base Assistant
- Search Assistant
- Observability Assistant
- Omnichannel Messaging: Chat, Email, Text and Voice
- WhatsApp Business Accounts
- Conversations & Task Routing
- SLA Management
- Business Rules & Customer Workflows
- Outbound Webhooks
- Inbound Webhooks
- Workflows Assistant
- Automations Assistant
- Smart Routing
- Conversations & Customer Reports
- Team Pulse — Real-Time Supervision
- Data Masking (Beta)
- Google & Microsoft Authentication
- Custom Permission Sets
- SAML Single Sign-On
- SCIM
- AI Evaluations & Conversation Safeguards
- 99.9% Uptime SLA Credits
- Customer Success Manager
Botpress vs Kustomer FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- Botpress has a free plan. Kustomer doesn't — you'll need to pay from day one.
- How do they charge?
- Different approach here. Botpress uses usage-based pricing, while Kustomer goes with custom. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Botpress: At $150 to start, Botpress is mid-market — not a race-to-the-bottom tool like some no-code chatbot builders, but well below the enterprise-first pricing of players like Intercom or Drift. They're going after technical teams and growth-stage companies who want flexibility without paying six figures. Kustomer: Playing the enterprise premium game by hiding all pricing behind sales — signals they're going after bigger deals where budget isn't the primary concern. This positions them above self-serve competitors but makes it impossible to comparison shop.
Keep tabs on both.
We'll monitor pricing changes for Botpress and Kustomer and let you know when something moves.