Botpress vs Zoho Desk Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Free
- AI usage included
- 3 seats
- 3 AI agents
- Botpress Desk
- Botpress Studio + ADK
- Help Center
- Community support
Plus
Popular- AI usage included
- 3 seats
- Unlimited AI agents
- Botpress Desk
- Botpress Studio + ADK
- Whitelabel webchat
- Help Center + custom domain
- Technical support via live chat
Team
- AI usage included
- Unlimited seats
- Teams, routing & RBAC
- Team analytics
- Real-time collaboration
- Botpress Desk
- Botpress Studio + ADK
Enterprise
- AI usage included
- Dedicated support
- SLA & security review
- Botpress Desk
- Botpress Studio + ADK
- Custom storage
- Voice channel
Express
- Social media
- Web forms
- AI Agents
- Generative AI (BYOK)
- Direct assignment
- Workflows
- Custom domain
- Multi-level escalations
- Contact management
Standard
- Business Messaging
- Instant messaging
- Answer bot
- Community forum
- Work modes
- Knowledge base
- ASAP self-service widget
- Customer happiness ratings
- Custom reports and dashboards
Professional
Popular- Telephony
- Zia AI
- Blueprints
- Multi-department
- Round-robin assignment
- Custom lookup fields
- Multilingual help center
- Parent-child ticketing
- Custom actions
- Webhooks
Enterprise
- Live chat (Zoho SalesIQ)
- Guided Conversations
- Skill-based assignment
- Multi-level IVR
- Multi-brand help center
- Custom modules
- Sandbox
Botpress vs Zoho Desk FAQ
- Which one is cheaper?
- Zoho Desk is the cheaper option, starting at $7/mo vs $150/mo for Botpress.
- Can I use either one for free?
- Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.
- How do they charge?
- Different approach here. Botpress uses usage-based pricing, while Zoho Desk goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Botpress: At $150 to start, Botpress is mid-market — not a race-to-the-bottom tool like some no-code chatbot builders, but well below the enterprise-first pricing of players like Intercom or Drift. They're going after technical teams and growth-stage companies who want flexibility without paying six figures. Zoho Desk: Zoho Desk is firmly in the budget-to-mid-market lane — undercutting Zendesk and Freshdesk at nearly every tier while still offering a comparable feature set. They're clearly hunting SMBs and cost-conscious mid-market teams who feel priced out of the Zendesk ecosystem.
Keep tabs on both.
We'll monitor pricing changes for Botpress and Zoho Desk and let you know when something moves.