Botpress vs Zoho Desk Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Botpress pricing | Zoho Desk pricing | |
|---|---|---|
| Starts at | $150/mo | $7/mo |
| Number of plans | 4 | 5 |
| Free plan | ||
| Free trial | — | |
| Pricing model | usage-based | per-seat |
Price is one row. To weigh the features too, use our feature comparison template →
Free
- 3 seats
- 3 AI agents
- Resolution SLA
- Help Center
- Community support
Plus
Popular- $25 AI usage included
- Unlimited AI agents
- Whitelabel webchat
- Help Center + custom domain
- Technical support via live chat
Team
- $150 AI usage included
- Unlimited seats
- Teams, routing & RBAC
- Team analytics
- Real-time collaboration
Enterprise
- Dedicated support
- Uptime SLA
- Security review
- Custom storage
- Voice channel
Express
- Social media
- Web forms
- AI Agents
- Generative AI (BYOK)
- Direct assignment
- Workflows
- Custom domain
- Multi-level escalations
- Contact management
Standard
- Business Messaging
- Instant messaging
- Answer bot
- Community forum
- Work modes
- Knowledge base
- ASAP self-service widget
- Customer happiness ratings
- Custom reports and dashboards
Professional
Popular- Telephony
- Zia AI
- Blueprints
- Multi-department
- Round-robin assignment
- Custom lookup fields
- Multilingual help center
- Parent-child ticketing
- Custom actions
- Webhooks
Enterprise
- Live chat (Zoho SalesIQ)
- Guided Conversations
- Skill-based assignment
- Multi-level IVR
- Multi-brand help center
- Custom modules
- Sandbox
Free
Botpress vs Zoho Desk FAQ
- Which one is cheaper?
- Zoho Desk is the cheaper option, starting at $7/mo vs $150/mo for Botpress.
- Can I use either one for free?
- Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.
- How do they charge?
- Different approach here. Botpress uses usage-based pricing, while Zoho Desk goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Botpress: At $150-750/mo (annualized), Botpress lands in the mid-market — pricier than bare-bones chatbot builders but cheaper than enterprise conversational AI suites. They're clearly chasing teams that have outgrown DIY tools but aren't ready for a six-figure enterprise contract. Zoho Desk: Zoho Desk plays the value card hard in the helpdesk space — cheaper than Zendesk or Freshdesk at every comparable tier, especially once you factor in the 34% annual discount. They're clearly courting cost-conscious SMBs and Zoho ecosystem users who want a full helpdesk without Zendesk-level sticker shock.
Still deciding? See the best Botpress alternatives or the best Zoho Desk alternatives, ranked with verified pricing.
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