Chaport vs Genesys Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Free
- Unlimited chats & websites
- 60-day chat history
- 1 default auto-invitation (branded)
- Basic widget customization
- Web, desktop & mobile apps
Pro
- Unlimited chat history
- Auto-invitations
- Advanced widget customization
- Email & messengers integration
- Saved replies
- Pre-chat form
- Detailed reports
- Autoresponder
- REST & JavaScript API
Unlimited
- Chatbots
- Knowledge base + FAQ bot
- Teams
- Assignment rules
- Shared saved replies
- Custom fields
- Chat ratings
- Advanced reports
- On-demand reports
- Zapier integration
Genesys Cloud CX 1
- Voice channel
- Call routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Voice and digital interaction recording plus screen recording
- Virtual agents
- Native voicebot
- Predictive routing
- Agent Copilot
- Speech and text analytics
- Supervisor Copilot
- Virtual Supervisor
Genesys Cloud CX 2
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Quality assurance and compliance
- Knowledge
- Agent Copilot
- Virtual agents
- Native bots
- Predictive engagement
- Predictive routing
- Social listening and engagement
- Speech and text analytics
- Supervisor Copilot
- Virtual Supervisor
Genesys Cloud CX 3
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Workforce management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
- Virtual agents
- Native bots
- Predictive engagement
- Predictive routing
- Agent Copilot
- Social listening and engagement
- Supervisor Copilot
- Virtual Supervisor
Genesys Cloud CX 4
- Agent Copilot
- Journey management
- 30 AI Experience tokens per named agent
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Resource management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
- Virtual agents
- Native bots
- Predictive engagement
- Predictive routing
- Social listening and engagement
- Supervisor Copilot
- Virtual Supervisor
Chaport vs Genesys FAQ
- Which one is cheaper?
- Chaport starts lower at $39/mo, compared to $75/mo for Genesys.
- Can I use either one for free?
- Chaport has a free plan. Genesys doesn't — you'll need to pay from day one.
- How do they charge?
- Different approach here. Chaport uses flat-rate pricing, while Genesys goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Chaport: At $39 Pro and $129 Unlimited, Chaport is positioned as a budget-friendly alternative to Intercom or Drift — clearly chasing SMBs and startups who find the big players overkill. They're not the cheapest live chat out there, but they're well below mid-market players, making them a credible 'good enough at a fair price' option. Genesys: Genesys is firmly in the enterprise-premium tier of CCaaS — $75 floor with a $240 ceiling puts them above Talkdesk's entry points and in direct competition with NICE CXone and Salesforce Service Cloud Voice. They're not chasing SMBs; they're targeting mid-market and enterprise buyers who need serious omnichannel infrastructure and are willing to pay for it.
Keep tabs on both.
We'll monitor pricing changes for Chaport and Genesys and let you know when something moves.