Chatwoot vs Intercom Pricing (2026)

How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.

Chatwoot pricing Intercom pricing
Starts at $19/mo $29/mo
Number of plans 4 4
Free plan —
Free trial
Pricing model per-seat hybrid

Price is one row. To weigh the features too, use our feature comparison template →

Chatwoot pricing

Official page

Hacker

$0/mo
  • Conversations
  • Channels
  • Data retention

Startups

$19/mo
  • Conversations
  • Channels
  • Captain AI
  • Help center
  • Data retention

Business

Popular
$39/mo
  • Conversations
  • Channels
  • Voice
  • Captain AI
  • Help center
  • Teams
  • Automation rules
  • Data retention

Enterprise

$99/mo
  • Conversations
  • Channels
  • Voice
  • Captain AI
  • Help center
  • Teams
  • Automation rules
  • SSO / SAML
  • Audit logs
  • Data retention

Intercom pricing

Official page

Essential

$29/mo
  • Fin for service, sales & ecommerce
  • Messenger
  • Shared inbox and ticketing system
  • Pre-built reports

Advanced

$85/mo
  • Multiple team Inboxes
  • Workflows automation builder
  • Round robin assignment
  • Private and multilingual Help Center

Expert

$132/mo
  • SSO & identity management
  • HIPAA support
  • Service level agreements (SLAs)
  • Multibrand Messenger / Help Center

Fin AI Agent

Custom
  • Set up in under an hour on your current helpdesk
  • Answers email, live chat, phone and more
  • Customizable tone & answer length

Chatwoot vs Intercom FAQ

Which one is cheaper?
Chatwoot starts lower at $19/mo, compared to $29/mo for Intercom.
Can I use either one for free?
Chatwoot has a free plan. Intercom doesn't — though they do offer a free trial.
How do they charge?
Different approach here. Chatwoot uses per-seat pricing, while Intercom goes with hybrid. That changes the math depending on your team size and usage.
Which one is a better deal?
Depends on what you need. Intercom: At $132 per seat for the top tier, Intercom sits firmly in the premium camp, well above budget helpdesks and priced to compete with the Zendesk and Salesforce Service Cloud crowd. The 93% Early Stage startup discount is the tell: they're willing to eat margin now to lock in high-growth companies before a cheaper rival does.

Still deciding? See the best Chatwoot alternatives or the best Intercom alternatives, ranked with verified pricing.

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