CloudTalk vs Mattermost Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| CloudTalk pricing | Mattermost pricing | |
|---|---|---|
| Starts at | $25/mo | Custom |
| Number of plans | 3 | 3 |
| Free plan | — | — |
| Free trial | — | |
| Pricing model | per-seat | custom |
Price is one row. To weigh the features too, use our feature comparison template →
Starter
- Make and take calls 24/7 with AI Voice Agents
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
Essential
- Make and take calls 24/7 with AI Voice Agents
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
Expert
Popular- Make and take calls 24/7 with AI Voice Agents
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
Professional
- Messaging, File Sharing, and Link and File Previews across Device Platforms
- 1:1 Audio Calls and Screen Sharing
- Threaded Discussions
- Core Search up to 3 Million Posts
- Custom Branding, Themes, and Emojis
- Hashtags
- Channel Categorization
- Available in 20 Languages
- Multi-Window Desktop
- Compact View
- Markdown Compatibility
- Message Priority
- Persistent Notifications
- Group Calling and Screen Share
- Guest Accounts
- Custom User Groups
- System-Wide Notifications
- Multifactor Authentication
- Single Sign-On
- AD/LDAP User Sync
- Advanced Access Controls
- Interactive AI Bot Support
- Bring-Your-Own & Multi-LLM Integration
- Multiplayer Tool Calling
- Operational and DevOps Integrations
- Community Support
- Professional Support
Enterprise
Popular- Sovereign AI
- Contextual Summarization and Composition
- Real-Time Channel Briefing
- Universal Connector with Model Context Protocol (MCP)
- Agents Enhanced Search
- Enterprise LLM Management
- Sovereign Agentic Web Search
- Channel-Context Summarization
- Agents Token Accounting
- Tool Policy Editor
- Agent Creation
- Calls with Live-Text Transcription & AI Summaries
- Video Integrations
- Microsoft Teams Messaging Integration
- Shared Channels
- Federation (Matrix Protocol Interoperability)
- FIPS 140-3 Compliant
- STIG-Hardened Image for DoD Information Assurance Standards
- Collaborative Playbooks
- Workflow Dashboards
- Mobile Playbooks
- Enhanced Run Reports
- Channel Checklists
- AI-Assisted Summaries and Retrospectives
- Granular Role-Based Access Controls
- AD/LDAP Group, Channel, and Team Sync
- Delegated Granular Administration
- Data Retention Policy
- Legal Hold
- Compliance Export and eDiscovery Automation
- Channel Export
- Custom End User Terms of Service
- High Availability Cluster-Based Deployment
- Horizontal Scalability Architecture
- Enterprise Search (3M+ Posts)
- Performance Monitoring
- Advanced Logging
- High Availability, Horizontally Scalable Calls and Screen Share
- Supported Kubernetes Deployment
- Scale to 50,000 Concurrent Users
- Boards: Kanban-Style Project Management
- Enterprise Mobility Management (AppConfig) Support
Enterprise Advanced
- Mobile Biometrics
- Mobile Data-at-Rest Encryption
CloudTalk vs Mattermost FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- Neither has a free plan. But CloudTalk offers a free trial.
- How do they charge?
- Different approach here. CloudTalk uses per-seat pricing, while Mattermost goes with custom. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. CloudTalk: CloudTalk sits in the mid-market lane for call center software — pricier than bare-bones VoIP tools but cheaper than enterprise contact center platforms like Five9 or NICE CXone. They're clearly chasing SMBs and scaling sales/support teams who want call center features without an enterprise price tag or a sales-assisted buying process. Mattermost: Mattermost plays in the on-prem/self-hosted-friendly corner of team chat, going after Slack and Microsoft Teams refugees who need data sovereignty — government, defense, and regulated industries. Hiding all pricing behind a sales call signals they're positioning as a premium, high-touch enterprise sell rather than competing on transparent self-serve pricing.
Still deciding? See the best CloudTalk alternatives or the best Mattermost alternatives, ranked with verified pricing.
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