DevRev vs Genesys Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| DevRev pricing | Genesys pricing | |
|---|---|---|
| Starts at | Custom | $75/mo |
| Number of plans | 3 | 4 |
| Free plan | — | |
| Free trial | — | — |
| Pricing model | hybrid | per-seat |
Price is one row. To weigh the features too, use our feature comparison template →
Mini
Pro
Max
Genesys Cloud CX 1
- Voice channel
- Call routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Voice and digital interaction recording plus screen recording
Genesys Cloud CX 2
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Quality assurance and compliance
- Knowledge
Genesys Cloud CX 3
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Workforce management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
Genesys Cloud CX 4
- Agent Copilot
- Journey management
- 30 AI Experience tokens per named agent
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Resource management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
DevRev vs Genesys FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- DevRev has a free plan. Genesys doesn't — you'll need to pay from day one.
- How do they charge?
- Different approach here. DevRev uses hybrid pricing, while Genesys goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. DevRev: By keeping Pro and Max prices opaque, DevRev signals it's playing in the mid-to-enterprise range, competing more with Zendesk/Intercom's higher tiers than with lean helpdesk tools. Hiding the number is a classic 'we're premium, let's talk' move rather than a race-to-the-bottom self-serve play. Genesys: Genesys sits at the premium end of the contact-center-as-a-service market — pricier than Five9 or Talkdesk entry tiers and way above lightweight helpdesk-style tools like Zendesk or Freshdesk — targeting large, complex contact centers that need enterprise-grade routing and compliance, not SMBs kicking the tires.
Still deciding? See the best DevRev alternatives or the best Genesys alternatives, ranked with verified pricing.
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