DevRev vs Plain Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Mini
Pro
Max
Foundation
- +2,000 credits / mo
- Slack, email, in-app channels
- Ari AI agent included
- Linear, Jira integrations
- Help Center, Knowledge Base
- Customer cards
- AI workflows
- Sidekick AI assistant
- Get help via email + chat
Horizon
Popular- +15,000 credits / mo
- Microsoft Teams
- SLAs and Business hours
- Escalation paths
- CRM integrations
- Reporting themes
- AI suggested responses
- Priority support via Slack
Frontier
- + Custom credits
- Discord channels
- Lookup with Cursor
- Custom workspaces
- Custom contracting
- Advanced security
- SSO and SCIM
- Custom AI + bring your own agent
- Dedicated CSM + white glove onboarding
DevRev vs Plain FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- DevRev has a free plan. Plain doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. DevRev uses custom pricing, while Plain goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. DevRev: Hard to peg them as cheap or premium when two of three tiers hide the price tag — that opacity itself is the positioning move, aimed at buyers who expect enterprise-style negotiation rather than a credit card swipe. They're competing less on being the 'affordable Zendesk alternative' and more on being the AI-native platform that justifies a custom quote. Plain: Foundation undercuts most support-tooling competitors at $35/seat, positioning Plain as the affordable modern alternative for startups and small teams. But Horizon's $299/seat price point pushes them into premium territory fast, so they're really playing a barbell strategy — cheap to get in the door, expensive once you need real firepower.
Still deciding? See the best DevRev alternatives or the best Plain alternatives, ranked with verified pricing.
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