Discourse vs Aircall Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Pro
- Unlimited members & chat
- Unlimited public & private categories
- Unlimited tags
- Custom groups
- Email support
- Custom & community themes
- Custom domain
- API and Webhook access
- 15+ plugins
- 5 staff seats
Business
- Advanced reporting & analytics
- Automation
- Events
- Gamification
- SSO (Open ID & OAuth2)
- 20+ additional plugins
- 15 staff seats
- Priority support
- Migration services
Enterprise
- Expert design & development services
- 99.9% uptime guarantee
- Migration services
- GDPR & CCPA compliant hosting
- 50+ plugins
- Unlimited staff seats
Essentials
- Minimum number of users
- Max number of teams
- Phone number included in the plan
- Price of each additional number, per month
- Inbound calls & internal calls (Toll-free excluded)
- Outbound calls - domestic
- Outbound calls - international
- SMS and MMS business text messaging - domestic
- Access to call recordings
- Analytics data
Professional
- Minimum number of users
- Max number of teams
- Phone number included in the plan
- Price of each additional number, per month
- Inbound calls & internal calls (Toll-free excluded)
- Outbound calls - domestic
- Outbound calls - international
- SMS and MMS business text messaging - domestic
- Access to call recordings
- Analytics data
Custom
Popular- Minimum number of users
- Max number of teams
- Phone number included in the plan
- Price of each additional number, per month
- Inbound calls & internal calls (Toll-free excluded)
- Outbound calls - domestic
- Outbound calls - international
- SMS and MMS business text messaging - domestic
- Access to call recordings
- Analytics data
Discourse vs Aircall FAQ
- Which one is cheaper?
- Aircall is the cheaper option, starting at $30/mo vs $100/mo for Discourse.
- Can I use either one for free?
- Neither has a free plan. But Discourse offers a free trial.
- How do they charge?
- Different approach here. Discourse uses flat-rate pricing, while Aircall goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Discourse: This sits firmly in premium territory for community platforms — there's no free plan, and $100/mo as a starting price screams 'we're for serious operators,' not hobbyists. They're chasing companies and organizations that view community as infrastructure, not casual forum runners who'd bounce off the lack of a free tier. Aircall: At $30-50/seat, Aircall sits mid-to-premium in the cloud calling space — pricier than bare VoIP tools like Grasshopper but cheaper than full contact-center suites like Five9 or NICE CXone. They're chasing SMB and mid-market sales/support teams who want call center features without enterprise-grade complexity or cost.
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