Document360 vs Helpjuice Pricing (2026)

How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.

Document360 pricing Helpjuice pricing
Starts at Custom $249/mo
Number of plans 3 3
Free plan — —
Free trial
Pricing model custom flat-rate

Price is one row. To weigh the features too, use our feature comparison template →

Document360 pricing

Official page

Professional

Custom
  • Internal & External Knowledge Base
  • Custom Web Address
  • Import from Word
  • Auto-Translate to 50+ Languages
  • SEO Customization
  • Customise Knowledge Base Design
  • API Documentation
  • Download Article as PDF
  • Feedback Manager
  • 24/5 Support
  • Guided Setup
  • AI Writing Agent
  • AI Content & FAQ Creation

Business

Custom
  • Custom Workflow Builder
  • Embedded Help Centre
  • Import from PDF
  • Support Ticket Deflector
  • Pro Analytics Dashboard
  • Integrate with 30+ Tools
  • API Support
  • Custom Fields
  • Dedicated Account Manager
  • AI Search & Answer
  • MCP Server

Enterprise

Popular
Custom
  • Single Sign-ON (SSO)
  • SCIM
  • Interactive Decision Tree
  • Testing Environment
  • Security Audit Trail
  • Dedicated Design Expert
  • 24/5 Priority support
  • Auto-Generate Glossaries
  • Duplicate Content Detection

Helpjuice pricing

Official page

Knowledge Base

$249/mo
  • 30 Users
  • 12GB of File Storage
  • Helpjuice Essential features
  • Fully Customized
  • Live Collaboration & Workflows
  • Localization
  • AI Article Translation

AI-Knowledge Base

$449/mo
  • 100 Users
  • 24GB of File Storage
  • Helpjuice Essential features
  • Fully Customized
  • Live Collaboration & Workflows
  • Localization
  • AI Article Translation
  • SSO
  • AI Writer
  • AI Search
  • AI Chatbot
  • Auto-Updating KB Chrome Extension
  • Step-By-Step Tutorial Builder

Unlimited AI-Knowledge Base

Popular
$799/mo
  • Unlimited Users
  • 38GB of File Storage
  • Helpjuice Essential features
  • Fully Customized
  • Live Collaboration & Workflows
  • Localization
  • AI Article Translation
  • SSO
  • Unlimited Customization Credits
  • AI Writer
  • AI Search
  • AI Chatbot
  • Auto-Updating KB Chrome Extension
  • Step-By-Step Tutorial Builder

Document360 vs Helpjuice FAQ

Which one is cheaper?
One or both use custom pricing, so it depends on your specific needs.
Can I use either one for free?
Neither has a free plan. But Document360 and Helpjuice offer a free trial.
How do they charge?
Different approach here. Document360 uses custom pricing, while Helpjuice goes with flat-rate. That changes the math depending on your team size and usage.
Which one is a better deal?
Depends on what you need. Document360: Going full opaque pricing in the knowledge base space suggests they're positioning as the premium enterprise play against more transparent competitors like Notion or Confluence. They're betting on feature depth over pricing transparency to win deals. Helpjuice: Starting at $249/mo with no free plan, they're firmly mid-to-premium, well above entry-level KB tools like Document360 or HelpDocs starter plans, and they're not trying to win the bottom of the market. The target is established support and ops teams that value flat predictability over per-agent pricing, plus a sweetener for nonprofits and schools via special discounts.

Still deciding? See the best Document360 alternatives or the best Helpjuice alternatives, ranked with verified pricing.

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