Featurebase vs Frill Pricing (2026)

How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.

Featurebase Frill
Starts at $29/mo $25/mo
Number of plans 4 4
Free plan
Free trial
Pricing model per-seat flat-rate

Free

$0/mo
  • 1 seat
  • Live chat
  • Unlimited conversations
  • Unified inbox & ticketing
  • Mobile app
  • Assign & snooze conversations
  • Internal notes

Growth

$29/mo
  • Fibi AI Agent
  • Email support
  • AI Copilot
  • AI replies & macros
  • Custom domains
  • Basic analytics
  • Integrations

Professional

Popular
$59/mo
  • Slack support
  • Workflows & automations
  • Service level agreements (SLAs)
  • User segmentation
  • Multilingual support
  • API, MCP, Webhooks
  • 20 free Lite seats

Enterprise

$99/mo
  • Multi-brand workspace
  • SSO & identity management
  • Custom admin roles
  • Salesforce & HubSpot data sync
  • Azure DevOps & AD integrations
  • Custom invoicing
  • 50 free Lite seats

Startup

$25/mo
  • 50 Ideas
  • 1 Survey

Business

$49/mo
  • Unlimited Ideas
  • 3 Surveys

Growth

Popular
$149/mo
  • Unlimited Ideas
  • Privacy
  • Surveys
  • White Labeling

Enterprise

$349/mo
  • SOC2 Compliance
  • Audit logs
  • IP whitelisting
  • Dedicated Hosting
  • Dedicated Support

Featurebase vs Frill FAQ

Which one is cheaper?
Frill is the cheaper option, starting at $25/mo vs $29/mo for Featurebase.
Can I use either one for free?
Featurebase has a free plan. Frill doesn't — though they do offer a free trial.
How do they charge?
Different approach here. Featurebase uses per-seat pricing, while Frill goes with flat-rate. That changes the math depending on your team size and usage.
Which one is a better deal?
Depends on what you need. Featurebase: Featurebase sits mid-market — pricier than bare-bones feedback tools but way cheaper than enterprise-heavy customer feedback suites that charge per-response or per-contact. The 86% startup discount signals they're hungry to land early-stage companies before they scale into bigger tools, using price as a wedge against incumbents that ignore small teams. Frill: Frill sits in the budget-to-mid tier of the product feedback and roadmap space — cheaper than Productboard or Aha! by a wide margin, and roughly competitive with Canny at the entry level. They're clearly going after lean product teams who want a dedicated feedback tool without enterprise pricing.

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