Featurebase Pricing (2026)

It's per-seat with a hybrid twist: you're paying for team member access at $29-99/mo per seat (yearly billing), but AI resolutions run on a separate usage meter at $0.49 a pop regardless of tier. So your bill scales on two axes — headcount and how hard you lean on AI to auto-resolve tickets.

From $29/mo 4 plans per-seat Free plan Best Featurebase alternatives → Featurebase's competitors →
Free
$0/mo per seat
Growth
$29/mo per seat
Professional Popular
$59/mo per seat
Enterprise
$99/mo per seat
Verified Sep 07, 2026 Official pricing page
Screenshot of Featurebase's pricing page showing its plans and prices
Their pricing page, captured Sep 07, 2026

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Free

$0/mo
  • 1 seat
  • Live chat
  • Unlimited conversations
  • Unified inbox & ticketing
  • Mobile app
  • Assign & snooze conversations
  • Internal notes

Growth

$29/mo per seat
  • Fibi AI Agent
  • Email support
  • AI Copilot
  • AI replies & macros
  • Advanced reporting
  • API, MCP, Webhooks
  • Integrations

Professional

Popular
$59/mo per seat
  • Slack support
  • Workflows & automations
  • Round-robin assignment
  • Service level agreements (SLAs)
  • Salesforce & HubSpot integrations
  • Multilingual support
  • 20 free Lite seats

Enterprise

$99/mo per seat
  • Multi-brand workspace
  • SSO & identity management
  • Custom admin roles
  • Azure DevOps & AD integrations
  • Personalized onboarding
  • Custom invoicing
  • 50 free Lite seats

Does Featurebase have a free plan?

Yes: the Free plan is free forever, not a time-limited trial. When you outgrow it, paid plans start at $29/mo.

What the free plan includes

  • 1 seat
  • Live chat
  • Unlimited conversations
  • Unified inbox & ticketing
  • Mobile app
  • Assign & snooze conversations
  • Internal notes

AI Pricing Analysis

Pricing Model

It's per-seat with a hybrid twist: you're paying for team member access at $29-99/mo per seat (yearly billing), but AI resolutions run on a separate usage meter at $0.49 a pop regardless of tier. So your bill scales on two axes — headcount and how hard you lean on AI to auto-resolve tickets.

Tier Strategy

Free is basically a sandbox for solo founders or tiny teams testing if feedback management is worth paying for. Growth ($29) fits small teams that need core roadmapping and changelog tools, Professional ($59) is where you add more advanced feedback/support workflows once multiple teammates are actively triaging, and Enterprise ($99) kicks in when you need admin controls, security, or scale that a growing support org demands.

Competitive Positioning

Featurebase sits mid-market — pricier than bare-bones feedback widgets but well under bloated enterprise suites like Aha! or Pendo's higher tiers. The 86% startup discount is a clear signal they're hunting for early-stage companies who'll grow into higher seat counts later, not enterprises who'd pay full freight anyway.

Growth Lever

Seats are the obvious lever since every added PM, support rep, or engineer viewing feedback multiplies the bill, but the real hidden expansion driver is AI resolution volume — teams that lean into automating support responses will watch that $0.49/resolution charge stack up fast as usage grows, independent of which tier they're on.

Want the strategist's read on the live page? Read the AI teardown of Featurebase's pricing page →

Featurebase Pricing FAQ

How much does Featurebase cost?
Paid plans start at $29/mo, going up to $99/mo for larger teams. You can get started on the free plan before committing.
Is there a free plan?
Yes. The "Free" plan is free forever, not just a trial. You get 1 seat, live chat, unlimited conversations — plus 4 more features. It's enough to evaluate the product before upgrading.
Can I try it before paying?
There's no trial per se, but the free plan lets you use the product indefinitely with some limits.
How does the pricing work?
It's per-seat with a hybrid twist: you're paying for team member access at $29-99/mo per seat (yearly billing), but AI resolutions run on a separate usage meter at $0.49 a pop regardless of tier. So your bill scales on two axes — headcount and how hard you lean on AI to auto-resolve tickets.
Is there a discount for annual billing?
Startups get 86% off Featurebase.
Which plan makes sense for me?
Free is basically a sandbox for solo founders or tiny teams testing if feedback management is worth paying for. Growth ($29) fits small teams that need core roadmapping and changelog tools, Professional ($59) is where you add more advanced feedback/support workflows once multiple teammates are actively triaging, and Enterprise ($99) kicks in when you need admin controls, security, or scale that a growing support org demands.

More Product Management pricing

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Comparing Featurebase to something specific? Try Featurebase vs Aha!, Featurebase vs airfocus, or Featurebase vs AnnounceKit. Or see the best Featurebase alternatives, ranked.

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