Canny Pricing (2026)
You're paying based on tracked user count (via that slider) layered on top of a per-tier structure — so it's less 'per seat' and more 'per audience size,' which makes sense for a feedback tool where your cost scales with how many customers you're actually listening to. On top of that, Business-tier extras like whitelabeling and CRM integration get walled off as paid add-ons, so even enterprise customers aren't getting a fully loaded plan by default.
- Free
- $0/mo
- Pro Popular
- $79/mo
- Business
- Contact Sales
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14-day free trial
Free
- 25 tracked users
- Automatic feedback capture
- Unlimited feedback
- Managers
- Contributors
- Autopilot sources
- Feedback discovery
- Feedback deduplication
- API & webhooks
- Feedback
- Boards
- Base features
- Changelog
- Private boards
- Feedback capture
- Notifications
- Data Privacy
Pro
Popular- 100+ tracked users
- PM integrations
- Advanced privacy
- Managers
- Contributors
- Autopilot sources
- Feedback discovery
- Feedback deduplication
- MCP connectors
- Comment summaries
- API & webhooks
- Custom fields
- User segmentation
- Automation rules
- Feedback
- Boards
- Base features
- Changelog
- Private boards
- Internal comments
- Custom domains
- Content translations
- Smart replies
- Custom statuses
- Advanced portal privacy
- Feedback capture
- Notifications
- Segment
- Project management
- Zapier
- Data Privacy
- SOC 2
Business
- 5,000+ tracked users
- SSO integrations
- CRM integrations
- Managers
- Contributors
- Autopilot sources
- Feedback discovery
- Feedback deduplication
- MCP connectors
- Comment summaries
- API & webhooks
- Custom fields
- User segmentation
- Automation rules
- Custom admin roles
- Feedback
- Boards
- Base features
- Changelog
- Private boards
- Internal comments
- Custom domains
- Content translations
- Smart replies
- Custom statuses
- Advanced portal privacy
- Remove branding
- Email whitelabel
- Feedback capture
- Notifications
- Segment
- Project management
- Zapier
- Auth & SSO
- CRM
- Data Privacy
- SOC 2
- Pay by invoice
- Security review
Does Canny have a free plan?
Yes: the Free plan is free forever, not a time-limited trial. When you outgrow it, paid plans start at $79/mo. Paid tiers also come with a free trial.
What the free plan includes
- 25 tracked users
- Automatic feedback capture
- Unlimited feedback
- Managers
- Contributors
- Autopilot sources
- Feedback discovery
- Feedback deduplication
- API & webhooks
- Feedback
- Boards
- Base features
- Changelog
- Private boards
- Feedback capture
- Notifications
- Data Privacy
AI Pricing Analysis
Pricing Model
You're paying based on tracked user count (via that slider) layered on top of a per-tier structure — so it's less 'per seat' and more 'per audience size,' which makes sense for a feedback tool where your cost scales with how many customers you're actually listening to. On top of that, Business-tier extras like whitelabeling and CRM integration get walled off as paid add-ons, so even enterprise customers aren't getting a fully loaded plan by default.
Tier Strategy
Free is clearly a toe-dip for solo founders or small teams testing whether feedback management is worth formalizing at all. Pro at $79/mo is the real starting line for teams that need more tracked users and actual workflow features, and the jump to Business happens when a company needs whitelabeling, CRM sync, or security sign-off — stuff that screams 'we have a procurement process now.'
Competitive Positioning
At $79/mo for Pro, Canny sits mid-market — not a cheap prosumer tool, but nowhere near the enterprise feedback platforms that charge four figures a month. They're clearly chasing product-led SaaS teams who've outgrown spreadsheets and Trello boards but aren't ready for a full enterprise procurement cycle.
Growth Lever
Growth is driven by two things stacked on each other: tracked user count creeping up as your product grows, and feature gating on things like whitelabeling, CRM integration, and security reviews that only start to matter once you're selling to bigger customers or scaling support. That combo means expansion revenue comes from success on both fronts — more users in the product and more enterprise-y needs creeping in.
Want the strategist's read on the live page? Read the AI teardown of Canny's pricing page →
Canny Pricing FAQ
- How much does Canny cost?
- Paid plans start at $79/mo. There's also an Enterprise tier with custom pricing. You can get started on the free plan before committing.
- Is there a free plan?
- Yes. The "Free" plan is free forever, not just a trial. You get 25 tracked users, automatic feedback capture, unlimited feedback — plus 14 more features. It's enough to evaluate the product before upgrading.
- Can I try it before paying?
- Yes — there's a free trial.
- How does the pricing work?
- You're paying based on tracked user count (via that slider) layered on top of a per-tier structure — so it's less 'per seat' and more 'per audience size,' which makes sense for a feedback tool where your cost scales with how many customers you're actually listening to. On top of that, Business-tier extras like whitelabeling and CRM integration get walled off as paid add-ons, so even enterprise customers aren't getting a fully loaded plan by default.
- Is there a discount for annual billing?
- Save up to 20% by paying for a year upfront.
- Which plan makes sense for me?
- Free is clearly a toe-dip for solo founders or small teams testing whether feedback management is worth formalizing at all. Pro at $79/mo is the real starting line for teams that need more tracked users and actual workflow features, and the jump to Business happens when a company needs whitelabeling, CRM sync, or security sign-off — stuff that screams 'we have a procurement process now.'
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Comparing Canny to something specific? Try Canny vs Aha!, Canny vs airfocus, or Canny vs AnnounceKit. Or see the best Canny alternatives, ranked.
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