Canny Pricing (2026)
Canny is usage-based, with the value metric tied to tracked users and feedback volume rather than seats. You're essentially paying for the scale of your feedback operation — the more users submitting and voting on feedback, the more you'll pay.
- Free
- $0/mo
- Pro Popular
- $79/mo
- Business
- Contact Sales
Keep up with your competitors, without the manual work.
Outmano tracks pricing, features, roadmaps and reviews across your market, then sends one weekly brief: what changed, and what it means for you.
Free
- 25 tracked users
- Automatic feedback capture
- Unlimited feedback
- Autopilot sources
- Feedback discovery
- Feedback deduplication
- Feedback
- Boards
- Base features
- Changelog
- Feedback capture
- Data Privacy
Pro
Popular- 100+ tracked users
- PM integrations
- Advanced privacy
- Autopilot sources
- Feedback discovery
- Feedback deduplication
- MCP connectors
- Comment summaries
- API & webhooks
- Custom fields
- User segmentation
- Automation rules
- Feedback
- Boards
- Base features
- Changelog
- Private boards
- Internal comments
- Custom domains
- Content translations
- Smart replies
- Custom statuses
- Advanced portal privacy
- Feedback capture
- Notifications
- Segment
- Project management
- Zapier
- Auth & SSO
- Data Privacy
- SOC 2
Business
- 5,000+ tracked users
- SSO integrations
- CRM integrations
- Autopilot sources
- Feedback discovery
- Feedback deduplication
- MCP connectors
- Comment summaries
- API & webhooks
- Custom fields
- User segmentation
- Automation rules
- Custom admin roles
- Feedback
- Boards
- Base features
- Changelog
- Private boards
- Internal comments
- Custom domains
- Content translations
- Smart replies
- Custom statuses
- Advanced portal privacy
- Remove branding
- Email whitelabel
- Feedback capture
- Notifications
- Segment
- Project management
- Zapier
- Auth & SSO
- CRM
- Data Privacy
- SOC 2
- Pay by invoice
- Security review
Does Canny have a free plan?
Yes: the Free plan is free forever, not a time-limited trial. When you outgrow it, paid plans start at $79/mo. Paid tiers also come with a free trial, no credit card required.
What the free plan includes
- 25 tracked users
- Automatic feedback capture
- Unlimited feedback
- Autopilot sources
- Feedback discovery
- Feedback deduplication
- Feedback
- Boards
- Base features
- Changelog
- Feedback capture
- Data Privacy
AI Pricing Analysis
Pricing Model
Canny is usage-based, with the value metric tied to tracked users and feedback volume rather than seats. You're essentially paying for the scale of your feedback operation — the more users submitting and voting on feedback, the more you'll pay.
Tier Strategy
Free works for early-stage teams just getting a feedback loop in place; Pro at $79/mo is aimed at growing SaaS teams who need more tracked users and want to remove Canny's branding. The jump to Business is triggered by enterprise needs — custom integrations, SSO, advanced permissions, or volume that breaks Pro's limits.
Competitive Positioning
At $79/mo, Canny sits in the mid-market range for product feedback tools — cheaper than full-suite platforms like Productboard but more expensive than lightweight alternatives. They're clearly targeting product-led SaaS teams who want a dedicated feedback hub without paying enterprise prices.
Growth Lever
Branding removal and email whitelabeling are paywalled as paid add-ons on Pro, which is a smart nudge for teams who care about a polished customer experience. The bigger expansion driver is tracked user limits — as your user base grows, you're forced up the usage tiers, making this a natural land-and-expand play tied directly to your product's own growth.
Want the strategist's read on the live page? Read the AI teardown of Canny's pricing page →
Canny Pricing FAQ
- How much does Canny cost?
- Paid plans start at $79/mo. There's also an Enterprise tier with custom pricing. You can get started on the free plan before committing.
- Is there a free plan?
- Yes. The "Free" plan is free forever, not just a trial. You get 25 tracked users, automatic feedback capture, unlimited feedback — plus 9 more features. It's enough to evaluate the product before upgrading.
- Can I try it before paying?
- Yes — there's a free trial. You don't need a credit card to start.
- How does the pricing work?
- Canny is usage-based, with the value metric tied to tracked users and feedback volume rather than seats. You're essentially paying for the scale of your feedback operation — the more users submitting and voting on feedback, the more you'll pay.
- Is there a discount for annual billing?
- Save up to 20% by paying for a year upfront.
- Which plan makes sense for me?
- Free works for early-stage teams just getting a feedback loop in place; Pro at $79/mo is aimed at growing SaaS teams who need more tracked users and want to remove Canny's branding. The jump to Business is triggered by enterprise needs — custom integrations, SSO, advanced permissions, or volume that breaks Pro's limits.
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Comparing Canny to something specific? Try Canny vs Aha!, Canny vs airfocus, or Canny vs AnnounceKit. Or see the best Canny alternatives, ranked.
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